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Your Logo Here ‘Service. Poi nt’ A service desk solution from Inde. Serve Insert Product Photograph Here

from Inde. Serve ‘SERVICEPOINT’ APPLICATION SOFTWARE New Zealand’s leading service desk ‘request to completion’ management solution!

from Inde. Serve A complete service desk application suite A tried and tested, feature rich, mature MANAGED SERVICES SOLUTION! n n n Employs powerful web-based applications and software tools - E Service Suite Based on in-house application developments by our data management team Proven, efficient documented processes for all “request to completion” service jobs Trained and experienced operational personnel and technicians Uses latest computer and communications technologies

‘Service. Point’ Deployment Models An ASP solution – you operate all aspects of the system, hosted by Inde. Serve n An Outsourced solution - Inde. Serve personnel provide a fully management service, with full access by your Authorised Users n ASP OUTSOURCED Organisation’s Authorised Users Request to Completion Management Enquiries, reporting, Access to infomration Organisation’s Authorised Users Hosted applications And databases Performance management and reporting Enquiries, reporting, Access to information Hosted applications And databases Request to Completion Management Inde. Serve National Service Centre Operators from Inde. Serve

Clicking on to ‘Service. Point’ from Inde. Serve NSC CUSTOMER Password-secure Web Access Telephone, Email or Fax: SERVICE REQUESTS, PURCHASES, QUOTATIONS, TRACKING, REPORTING, INFORMATION RETRIEVAL NSC CUSTOMER Inde. Serve’s National Service Centre Our Outsourced ‘Service Desk’’ 1 st level trained operators, Technology, Location, Processes, Management 24/7 Request To Completion service operations E Service Suite Web applications for customer online requests, purchasing, tracking and retrieval Customer Sub-webs Document storage & retrieval Online asset register 2 ND LEVEL 3 RD SERVICE Inde. Serve Resolvers and Frontline Technicians & Engineers 3 rd Party Service Partners Suppliers FACILITY MANAGEMENT Information Technology Telecommunications Cabling Infrastructure Electrical Infrastructure Power Management Security Air Conditioning Heating &

Easy Access! Single POINT of contact, Single POINT of control! Customer Access! ‘Business 2 Business’ OUTSOURCED SERVICE DESK from Inde. Serve Jobs request records Quotations Custom Packaged Priced Services Reporting: Stats, Trends, SLAs, Recommendations Site records, Maintenance records, Audits, Network diagrams, As-builts, Plans Asset Records, Inventory Records 1 st level Resolvers Schedulers & Resourcers 2 nd and 3 rd level Resolvers Service Delivery management Database and Sub-web management Reporters and Draughtsmen

‘Service. Point’ target marketplace 50 to 5, 000 staff, 1 to many locations Central government departments State-owned enterprises Local government Banks & Financial Houses Insurance companies Medical fraternity Energy companies Professional practices Property companies Chain enterprises, eg, Hotels, Retail, Wholesale from Inde. Serve

‘Service. Point’ Differentiators ü Inde. Serve is a national services company ü We are proven experts at delivering quality service ü We are specialists in dealing with trades suppliers and service providers ü We apply these to take responsibility for ensuring your assets and infrastructure are continuously optimised ü We make it happen on time and let you get on with your core business activities from Inde. Serve

‘Service. Poi nt’ A service desk solution from Inde. Serve Insert Product Photograph Here