Your Ideal Partner For Business/Knowledge Process Outsourcing BUSINESS TRANFORMATION OUTSOURCING FAB INFOSOLUTIONS LLC. U. S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1 -205 -660 -7860 India Office: 203 -204 Animesh, Opp. Union Bank, Above Ford Cargo, Navrangpura, Ahmedabad, Gujarat, India 380009 Ph. +91 -990 -996 -0009 Email : - support@fabinfoslutions. com
Your Ideal Partner For Business/Knowledge Process Outsourcing CORPORATE OVERVIEW • 4+ Years in Business, State-of-the-art Infrastructure, Worldwide Clients • 100% Client Retention History • Highly skilled talent pool with best practices • ISO 9001: 2000 based Process Methodologies • 7 x 24 Operations with Worldwide Support Centers • Strong commitment to its customers and employees • Robust, scalable and secured technology infrastructure • Transnational Operations: Macon (USA); Ahmedabad (INDIA) BUSINESS TRANFORMATION OUTSOURCING
SERVICES AND SOLUTIONS Your Ideal Partner For Business/Knowledge Process Outsourcing Years of Experience in Performing Complex Knowledge –Based Processes for Worldwide Clients Service Offerings Customer Care Services Mortgage & Title Settlement Services Back Office Services Process Centers Program & Process Management Quality Management Knowledge Repository Client Management Service Delivery Voice Based Non- Voice Inbound Outbound Document Processing Engagement Models Delivery Onsite Business Model Offshore FTE Based Transaction Based Shared Risk/Reward BUSINESS TRANFORMATION OUTSOURCING Joint Ventures
CUSTOMER CARE SERVICES Your Ideal Partner For Business/Knowledge Process Outsourcing End-to-end Customer Care Solutions for a Wide variety of Industries and Geographies • Inbound Customer Care Customer support Billing query resolution Order management Account maintenance Order booking Customer Grievances Resolution – Customer inquiry – – – Industries Served • Telecommunications • Banking, Finance, Securities and Insurance (BFSI) • Outbound Customer Care – Sales - Telemarketing – Verification Services BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing Mortgage & Title Settlement Services Loan Processing for Medium to Large Mortgage Companies, Brokers and Lenders Title Settlement Services • Title Insurance binder and Endorsements • Titles Searches • Confirm property taxes • Mortgage Pay-offs • Final HUD or Settlement Statement BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing FAB Infosolution’s Talent Strategy and Practice Hire the Best, Invest in Training and Retain the Top Talent Pool • • Objectives – Be the “employer of choice” for passionate and talented professionals, by providing a learning and fun-filled environment and intellectually enriching experience – Create systems, policies and processes that drive a ethical, transparent, fun-filled and vibrant work culture – Promote employee well being and facilitate individual development Key Practices – Equal opportunity employer • Respect for Diversity • Multi-cultural workforce • Sensitization through cultural and business conduct orientation program – Open and Transparent Policy Guidelines – Significant investment on employee well-being and development BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing Commitment to Quality & Data Security Best Practices through inbuilt Quality Processes and security of Intellectual Property Quality • Data Security Total Quality & Compliance Department – Quality Assurance of Processes, Systems and Human Assets – Statutory and Regulatory Compliances • Best Practices Used in regard to – People – Processes – Technology • Global Standards – ISO 9001: 2000 Process Standard q q q q q Employee Background Check Authenticated Access Security for Online Data Access Security Surveillance Access Rights Management Security Violation Activity Report Multi-level Firewall Architecture Backup and Disaster Recovery Business Continuity Plan with Multiple Locations BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing FAB Infosolution's Process Migration Framework Do the Right Thing First and then Do It Right Opportunity Identification Solution Identification Transition Service Delivery • Opportunity Identification: Presents the Client with high-level outsourcing and savings potential. FAB Infosolutions identifies outsource-able process that can be examined further. • Solution Identification: Based on Client go-ahead, FAB Infosolutions explores the identified areas in greater detail. FAB Infosolutions presents to Client price, savings, ROI and high level design for the adapted processes, ready to be transitioned to FAB Infosolutions. • Transition: Thorough understanding of Client processes, designing technology for the adapted process, baselining and identifying Client Critical to Quality Areas (CTQ’s), process(es) are moved to FAB Infosolutions seamlessly. • Service Delivery: Day to Day operations of the process at FAB Infosolutions. Process is monitored on the basis of Client defined CTQ’s. BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing Proven and Systematic Business Transition and Migration Approach Assessment Planning & Design • Requirement • Architecture 6 Wks • Deta 55 -iled 2 -4 Wks Sessions • Identify Core Functions · What processes are candidates for • Data outsourcing? Requirements • outsource· Which if those are easily Prototyping / able (interdependence, Navigation Flow technology/infrastructure, • Define cost/benefit)? Workflow • Project · How ready is the organization for Schedule outsourcing? · What are the low hanging fruits for Design · · · · Pilot • Development • Unit Testing • Code Activities • Validation 12 Wks Testing • Regression • Coding Testing Walkthrough Ideal geographic location · Establish physical infrastructure Guideline • Load Testing Business model—per transaction, • Test Bed Recruit and train operators · • hour, performance • communications per. Environment / based, or a Preparation · Establish robust Failover / Configuration combination infrastructure Recovery Skill-set required · Process re-engineering • Communication Testing Resources required for complete · Identify various matrixes Plan • Integration transition (People, Process & · Define structures. Testing • Prepare Test Technology) · Identify training needs Plan • User Expected Scale/Growth, · Define & create control & • Release Process Acceptance ROI/Outcome/Timeline monitoring mechanism. BCP/DR planning · SLA setting/ re-engineering Identify risks and mitigation plan Roll Out (Live) • Phased System • · · · · Rollout 16 Wks End User Training & Go Live! Documentation Track deliverables/quality Identifyprocess efficiency Monitor & Monitor Resource Optimization Process & Seamless and continuous Performance communication Metrics Quality analysis & improvement easy proof of concept? · · Prioritized and phased list of processes Estimated savings per annum · · · End Product Robust business plan Change management and communications plan for affected employees Development & designing of business tools · · Functioning remote services operation for initial scale Better trained staff Establish benchmarks Risk management plan · · Completely functioning remote services operation Process optimization Project management and communication team Monthly reports and improvements Migration & Transitioning Team Methodologies & Framework, Knowledge Repositories Quality Framework – People, Process & Technology Information Security Policies, Risk Management & Business Continuity Framework BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing Infinite Scalability, Focus on Your Core Business, Reduce Costs Significantly, Maintain Quality Scale Benefits Cost Benefits • Volume - Process more calls/transactions with same or less back-office resources • Direct Cost Savings - Reduce up to 50% of processing costs • Reduce/Eliminate Fixed Costs • Scalable Infrastructure - Realize Flexible options to grow FAB substantial growth without large Infosolutions processes as your investment in processing operations business grows; no (minimal) or infrastructure fixed support / training staff Convenience Benefits • Reduce daily hassles of handling calls/transaction processing while maintaining focus on your core business • On-demand status review & reporting • Proactive notification system • Economies of Scale - Leverage the organization & discipline of a large processing factory handling 100’s of complex processes • Eliminate Trial and Error Existence of tried & tested processes & methodologies driven by ISO standards. • Time to Market - Short Turnaround-time for scale-ups • High ROI - Better value for money as processes are optimized, quality is increased, and fixed recurring costs are reduced • Built-in Quality Assurance program for calls / transaction processing • Availability of large, global pool of trained and knowledgeable staff BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing End-to-End Mortgage Loan Processing q Data Entry: Basic Loan Details, Track General & Agent List, Third Party Information, Step by Step Loan Progress q Pre-Qualification: Manual Pre-Qualification & Online Automated Pre -Qualification q File Validation: Data Accuracy, Completeness of Information, Availability of Appropriate RESPA & State Specific Disclosures, Supporting Documentation Identification q Financial Examination: Income & Assets Assessment, DTI & LTV Validation & Adherence to Guidelines q e-Underwriting: DU / DO / LP and Other Lender Specific AUS q Third Party Orders: VOE, VOD, VOR, VOM & VOL, Appraisal, Title , Insurance, Pay-Offs, Condo Questionnaire & Other File Specific Documents q Loan Submission: Online Submission, Fax/e-Mail & Fed. Ex q Clearing Conditions: Loan Approval Analysis, Conditions Validations and STIPS Co-ordinations q Closing & Funding: Schedule Closing, Drawing Docs, HUD 1 Validation, Coordinating Closing & Order Funding q Compliance & Post Closing: Compliance Package Preparation, Trailing Docs & Lost Document Recovery. BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing Highest Quality Standards, Faster Turn-Around & On-Time Delivery q State Specific Statutory and Regulatory Compliance q Adherence to Service Level Agreement with Clients q Work Flow Accuracy q Adherence to Turn Around Time q Identification of Training/Re-Training Needs q Defining and Maintaining Process to Process Quality Threshold q Process Reengineering and Optimization BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing Title & Settlement Processing Services – Quality Commitment Highest quality standards, faster turn around and on-time delivery q State-wide Compliance Check and Adherence to all RESPA Guidelines q 3 -Quality Filters to Ensure ERROR – FREE PROCESSING § First check while processing § Second review before submission of the order by Quality Analyst § Final check by Account Manager (Random in case of excess transactions) q Service-level Per Client Requirements q Highest Accuracy q System driven process methodologies BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing Engagement Models for Title Processing Engagement Models Delivery Onsite Flexible Business Models Offshore FTE/ Month Fixed+ Transaction Per Transaction Flexible Models Aligned to Client Need/Size Benefits of Models • Scalable and Flexible Models • Multi-location Delivery • Integrated Business Continuity Plan • Convenience for Title Companies, Attorneys and Underwriters BUSINESS TRANFORMATION OUTSOURCING Joint Ventures
Your Ideal Partner For Business/Knowledge Process Outsourcing Benefits for Title Companies, Attorneys & Underwriters Expand your Business, Lower your Costs & Decrease your turn-around-time • Convert your risk inherent decision making to 'rules based' decision support • Processing stage transparency • Improved accuracy through built-in quality control and rating • Pro-active issue notification • Modularized or selective procedure of End to End Title & Settlement processing for all sort of Title Companies & Attorneys • Comprehensive management reports and milestone tracking BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing Contact us for an Evaluation of Your Outsourcing Potential U. S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1 -205 -660 -7860 India Office: 203 -204 Animesh, Opp. Union Bank, Above Ford Cargo, Navrangpura, Ahmedabad, Gujarat, India 380009 Ph. +91 -990 -996 -0009 BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing THANK YOU BUSINESS TRANFORMATION OUTSOURCING
Скачать презентацию Your Ideal Partner For Business Knowledge Process Outsourcing BUSINESS
5558d7bc91811710a17188f24628441e.ppt