Xerox Print Services Control Costs and Increase Your

Xerox Print Services Control Costs and Increase Your Office Productivity © 2012 Xerox Corporation. All Rights Reserved. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries. Page

Agenda • • Your Objectives Challenges In Your Office Services We Provide What We Deliver and How We Deliver Our Proven Approach Client Examples and Third Party Recognition Managed Print Services Supplier Checklist Next Steps — Building Your Print Services Business Case Page 2

Your Business Objectives • < Add customer objectives here or remove slide for whiteboard session> • • • Page 3

Challenges We’ve Heard IT “I wish I had better information about our fleet of devices. ” “I spend too much time troubleshooting printing. ” “I wish I had more time for my key IT projects. ” Accounting “Look at all these invoices that I get for printers. ” “How do I gain control of consumable spending. ” “The machine needs toner- who do I call? ” Administrative “Did anyone call for service? ” “Why do I have so many different consumable cartridges? ” CFO Page 4 “What broad initiatives are there that could improve our bottom line? ”

Challenges In Your Office Cost Management and Control Environmen tal Sustainabi lity Page 5 Productiv ity and Availabil ity Security and Complianc e

Services We Provide Managing Devices • Cost Management and Control • Environmental Sustainability • Enhanced Security A Single Point of Contac t • Cost Management and Control • Productivity and Availability Page 6 Supplies/ Consumables • Cost Management and Control • Environmental Sustainability Dashboar d Reportin g • Cost Management and Control • Enhanced Security Break-Fix Services/ Proactive Monitoring • Cost Management and Control • Productivity and Availability Consolida ted Invoices/ Billing • Cost Management and Control • Productivity and Availability

Cost Management and Control What we deliver: • Optimize company assets on your balance sheet • Reduce print related spend • Simplified billing How we deliver: • Standardization of your equipment, service level agreement, support and process • Enable transparency of cost (TCO) and pricing • Streamline invoice processes through a single point of contact • Ongoing reporting to monitor and improve results Page 7

Environmental Sustainability What we deliver: • Reductions in energy consumption, CO 2 and solid waste disposal • Provide environmentally responsible consumables How we deliver: • Reduce aged and non-energy star devices in the office • Leverage energy efficient devices and new eco -friendly technologies such as solid ink and emulsion aggregate toner • Help eliminate the stockpiling of consumables • Promote reasonable use of paper Page 8

Security and Compliance What we deliver: • Protect unauthorized access of your confidential information • Protect documents from inappropriate distribution How we deliver: • Enable user authentication at the device • Protect documents by encrypting stored electronic information • Track and report on devices: – Provide an audit trail on moves, additions and changes to allow you to guard against potential vulnerabilities • Provide ISO 27001 certified data hosting facility • Supply additional security features on devices to control access and track usage Page 9

Productivity and Availability What we deliver: • Seamless integration between your office and IT environment • Proactive support for end users • Real time alerts to maximize device productivity • Proactive break/fix and consumable replenishment services reduce calls to the service desk and free your IT staff and employees from the support process • A single point of contact and consolidated billing How we deliver: • Drive uptime, output quality and increased user productivity through proactive device monitoring and management • Multi-lingual service delivery centers • Standard Service Level Agreements (SLAs) • Consolidated reporting to track and monitor your device spend and operational performance metrics Page 10

A Proven Approach to Xerox Print Services Assess Design Implement Manage • Professional audit of current output services infrastructur e • Identify opportunities to improve performance, streamline operations and reduce costs • Implement the agreed-to design • Provide remote monitoring and full service desk facilities • Provide an assessment of Total Cost of Ownership (TCO) Page 11 • Design a print infrastructur e based on your needs • Support your staff through the transition process, enabling user adoption and results • Proactive incident management and supplies replenishment • Cover all aspects of the service level agreement including consumables, service desk, consolidated invoicing, and standardized reporting

Service Delivery Model • Benchmark industry processes to manage your office print environment • Enable excellence through standard practices and processes • Shared delivery centers • End user support, training, and on-going communications throughout the implementation • Subject matter experts that will keep you current on the latest trends and tools to manage your office print environment • Consolidated reporting for the office environment • Local, regional, and global expertise and delivery capabilities Page 12

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Xerox Expertise in Service Delivery Xerox Earns Fifth Consecutive J. D. Power and Associates Certification “An Outstanding Customer Service Experience” Xerox has set the standard for service delivery, and industry leaders agree. Xerox Services has won numerous awards and met rigorous certification standards including our fifth time with the J. D. Power and Associates program for Certified Technology Service and Support. Page 14 “An Outstanding Customer Service Experience” for five consecutive years.

Your Print Services Provider Must… • Add value beyond cost savings – Address environmental sustainability – Enhance information security • Be experienced in delivering results • Have a robust infrastructure to support your organization • Be able to support multi-vendor with a robust tool set and methodology • Expertise in change management • Provide a single point of contact and consolidated management reporting Page 15

The Opportunity is Now Sustainable cost savings are achievable today and tomorrow • Long-term strategies support your business needs • Industry experience with business process and related documents is critical • Let us lead the way… • Next steps • Page

Next Steps • < Add next steps here or remove slide for whiteboard session> • Stakeholder meeting to identify pain points and requirements • Perform a high-level joint discovery to understand the business issues and potential cost savings • Senior sponsorship of a project to assess potential savings and improvement • • • Page 17

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Cost Management and Control Challenges • Total costs unknown with office items expensed over many different budget lines • Difficult to control the number of devices introduced to the organization over time • Over-purchased and underutilized equipment • No single owner with responsibility for managing the devices, consumables, and service • Multiple suppliers for consumables • Competing strategies from different manufacturers • Administration burden and cost to process multiple invoices and Page 20 meter read collection

Environmental Sustainability Challenges • Organizations lack the knowledge of the impact of printing towards meeting their environmental sustainability goals • Need to reduce the carbon footprint, power usage and waste • Paper usage too high • More responsible disposal and recycling across the office Page 21

Security and Compliance Challenges • Protect information from getting in the wrong hands • Need to protect information on the network • Regulatory requirements are mandating protection accountability • Need to effectively monitor and manage the devices and provide an audit trail for a secure document infrastructure Page 22

Productivity and Availability Challenges • Multiple vendors managing print and devices • Access to only one printer; no contingency • Time delay in the hand off process to the service desk; no way to manage it • Inconsistent Service Level Agreement (SLA) reporting • Multiple contact points and different processes for equipment and consumables impacts employee productivity • Numerous service trips for break/fix resolution • Numerous calls for consumable replenishment • End user experience and productivity negatively impacted due to timeliness of data and Page 23 knowledge transfer, such as service

Who We Are With sales of $22 B, we are the world’s largest enterprise for business process and document management. • History: Founded in 1906 as The Haloid Company; named Xerox in 1958 and Xerox Corporation in 1961 – – – • 50 years developing print-related technology and services 25 years developing outsourcing services through Xerox Global Services 2010 acquisition of ACS, a world leader in document and business process management Managed Print Services Leader – Over a decade of experience successfully deploying thousands of Managed Print Services engagements globally – 1. 5 million Xerox and third-party devices managed by our global network of Shared Delivery Centers – Over 9400 active technology and service patents • $22 B Revenue • 130, 000 Employees • 160 Countries Page 24 Ursula M. Burns Chief Executive Officer Xerox Corporation

Xerox Press. Release Page 25 IDC Excerpt

New. Field IT — Asset DB Product Suite • Asset Mapping • Data Management • Cost of Ownership Modelling • Fleet Optimization • Proposal Generation • Green Calculator/Carbon Savings • Accelerates the managed print implementation process by 4 x (weeks/months to hours/days, critical for in-direct channel) • Live graphical drag and drop interface Innovative graphical tool with an integrated database for total accuracy Page 26