www themca org uk Quality of Service Developments

www. themca. org. uk Quality of Service Developments Ian Kavanagh § Treasurer of Mail consolidators Association (MCA) § CEO of BTB Mailflight Ltd 3/18/2018

www. themca. org. uk Market Developments § Greater service choice. § Many PTTS, consolidators, direct entry providers, and mail specialists. § MCA membership more reflective of today’s postal market 3/18/2018

www. themca. org. uk Current MCA Membership § Air Business § B & H Worldwide Ltd § Belgian Post International § BTB Mailflight § City Link § DHL Global Mail § Direct Link § Global Mailing § IMX § La Poste § Lewis Direct Mail 3/18/2018 § Mail Africa § Mailflight Courier Services § Mail Handling International § Mailings Direct § Mail Options § Mail Resource § Royal Mail § Swiss Post § Sky Postal § The Mail House.

www. themca. org. uk MCA Commitment to Code of Conduct All MCA members sign a commitment to: § Ensure the integrity of the customers mail at all times § Maintain client confidentiality § Operate robust auditable processing systems § Provide accurate service and routing information § Provide accurate information on service delivery aims 3/18/2018

www. themca. org. uk Transit Testing What is currently available? § Individual MCA members do conduct testing. § Testing is not like for like and too varied, so exact comparisons are difficult. § However at MCA meetings MCA members discuss any problem delivery destinations and there is a Quality of Service Sub Committee that address issues with PTTs. 3/18/2018

www. themca. org. uk IPC Testing (International Post Corporation) § The International Post Corporation (IPC) is a cooperative association of 24 member postal operators in Europe, North America and Asia- Pacific. § IPC’s 24 members are responsible for delivering 80 percent of the world’s total mail volume. § Members recognise IPC as the natural partner and industry organisation for improving service quality, promoting cooperation and interoperability and for providing informed analysis on the postal and adjacent markets. 3/18/2018

www. themca. org. uk International Mail Distribution Accreditation Scheme (IMDAS) § Delivering further quality of service controls. § Developed together by customers and suppliers. § Delivering improved standards and transparency. § Opportunity to jointly develop more transit testing information. § Leading to greater customer confidence. 3/18/2018

www. themca. org. uk Conclusion Always use a quality mail service provider. 3/18/2018

www. themca. org. uk Thank you Ian Kavanagh - Treasurer of Mail consolidators Association (MCA) - CEO of BTB Mailflight Ltd 3/18/2018