www IITTI org p 1 of 57

www. IITTI. org p 1 of 57

Non-profit, volunteer organization www. IITTI. org p 2 of 57

An international organization www. IITTI. org p 3 of 57

www. IITTI. org p 4 of 57

Lynne Marks, AICI CIM www. IITTI. org p 5 of 57

Lynne Marks, AICI CIM London Image Institute, USA www. IITTI. org p 6 of 57

Riet de Vlieger, AICI CIP Image Companion, Netherlands www. IITTI. org p 7 of 57

Christina Ong, AICI CIM Imageworks, Singapore www. IITTI. org p 8 of 57

Deborah King, AICI CIP Final Touch Finishing School, USA www. IITTI. org p 9 of 57

Kimberly Law, AICI CIP Personal Impact International, Canada www. IITTI. org p 10 of 57

Lilian Bustamante, AICI CIP Desarrollo Profesional e Imagen Personal, Chile www. IITTI. org p 11 of 57

Patrick Chun Greenwood Multimedia, Canada www. IITTI. org p 12 of 57

Introduction www. IITTI. org p 13 of 57

Vision To support professionals from around the world to interact in a universally acceptable and civil manner. www. IITTI. org p 14 of 57

Mission To provide the global standard in soft skills: professional presentation and business etiquette, bridging the gap between cultures. www. IITTI. org p 15 of 57

Who We Are IITTI establishes guidelines for testing of business etiquette and appearance in the professional marketplace worldwide. www. IITTI. org p 16 of 57

TARGET MARKETS Job Seekers College and University Graduates HR Professionals Employers of Organizations and Multinationals CHINA AND ASIA INDIA LATIN AMERICA www. IITTI. org p 17 of 57

IITTI PROVIDES • Universally applicable standards and guidelines • Online tests www. IITTI. org p 18 of 57

Nanyang Technological University, Singapore writing the IITTI Exam www. IITTI. org p 19 of 57

THE NEED - Confusion of acceptable workplace standards - Organizations set their own policies and codes - No standardization across all industries and cultures - Multinationals have no single standard on which to build a global culture www. IITTI. org p 20 of 57

What Employers Say. . . “Graduates have excellent technical skills but lack in soft skills” www. IITTI. org p 21 of 57

Harvard study on soft skills A new role called "CHRO" or Chief HR Officer www. IITTI. org p 22 of 57

Mc. Donald's study on soft skills Worth £ 88 bn in UK alone! www. IITTI. org p 23 of 57

BENEFITS TO TRAINERS Independent assessment tool to use with groups and individuals Standards & Guidelines (S&Gs) document lends structure, professionalism and credibility to your programs www. IITTI. org p 24 of 57

Patrick Chun www. IITTI. org p 25 of 57

Who's who? www. IITTI. org p 26 of 57

Associates – people who advocate IITTI in their own city www. IITTI. org p 27 of 57

Associates – people who advocate IITTI in their own city Ambassadors – like Associates but advocate over a country or a wide region www. IITTI. org p 28 of 57

Proctors – people who overlook students during exam www. IITTI. org p 29 of 57

Proctors – people who overlook students during exam Contributors – an open forum of industry experts who help IITTI with ideas and accurate information www. IITTI. org p 30 of 57

Testing Centres: www. IITTI. org p 31 of 57

Testing Centres: Universities www. IITTI. org p 32 of 57

Testing Centres: Universities www. IITTI. org U. of Texas p 33 of 57

Testing Centres: Universities U. of Texas Commercial Testing Centres www. IITTI. org p 34 of 57

Testing Centres: Universities U. of Texas Commercial Testing Centres Castle www. IITTI. org p 35 of 57

Testing Centres: Universities U. of Texas Commercial Testing Centres Castle Companies ("in-house") www. IITTI. org p 36 of 57

Testing Centres: Universities U. of Texas Commercial Testing Centres Castle Companies ("in-house")IBM www. IITTI. org p 37 of 57

Testing Centres: Universities U. of Texas Commercial Testing Centres Castle Companies ("in-house")IBM Independent Testing Division of Image Training Schools www. IITTI. org p 38 of 57

Testing Centres: Universities U. of Texas Commercial Testing Centres Castle Companies ("in-house")IBM Independent Testing Division of Image Training Schools Versa in Peru www. IITTI. org p 39 of 57

Testing Centres: Universities U. of Texas Commercial Testing Centres Castle Companies ("in-house")IBM Video-tape of exam Independent Testing Division of Image Training Schools Versa in Peru Video-tape of exam www. IITTI. org p 40 of 57

More about Testing Centres: http: //www. IITTI. org/details/test_centres_en. htm www. IITTI. org p 41 of 57

What do the exam questions look like? www. IITTI. org p 42 of 57

a. b. c. d. Always wear a suit. Dress one category more formal than the client. Dress one category less formal than the client. Dress in the same category as the client. www. IITTI. org p 43 of 57

a. b. c. d. The eldest guest The guest with the highest business rank The guest in government or public office The guest who's father owns the company www. IITTI. org p 44 of 57

How To: Set Up Exam www. IITTI. org p 45 of 57

The Standards & Guidelines (“S&Gs”) www. IITTI. org p 46 of 57

The Standards & Guidelines (“S&Gs”) • Develop your own IITTI training program www. IITTI. org p 47 of 57

The Standards & Guidelines (“S&Gs”) • Develop your own IITTI training program • Apply for S&Gs Application form in Image Consultant Manual http: //www. iitti. org/trainers/resources_for. Trainers_en. htm#Image. Consultant. Doc www. IITTI. org p 48 of 57

What are IITTI Exam Passes? www. IITTI. org p 49 of 57

What are IITTI Exam Passes? . . . like i. Tunes Cards! www. IITTI. org p 50 of 57

What are IITTI Exam Passes? ● Students can buy directly from IITTI www. IITTI. org p 51 of 57

What are IITTI Exam Passes? ● Students can buy directly from IITTI ● AICI members buy at a discount www. IITTI. org p 52 of 57

AICI members buy at a discount http: //www. AICI. org/? page=IITTI_Discount. Form www. IITTI. org p 53 of 57

Docs? www. IITTI. org p 54 of 57

We have manuals! Image Consultant Proctor Student HR www. IITTI. org p 55 of 57

www. IITTI. org Questions? www. IITTI. org p 56 of 57