WORKSOURCE INTEGRATED FRONT-END SERVICES Policy SCWDC WS-06 -03

WORKSOURCE INTEGRATED FRONT-END SERVICES Policy: SCWDC WS-06 -03 Training Delivery Design: Group

Agenda 1. 2. 3. 4. 5. 6. Purpose of the Policy Define Front-End Services Front-End Interview Requirements Define ‘New’ and ‘Returning Work. Source Customers’ Provision of Work. Source Services Information Facility Access Group Delivery Policy : SCWDC WS-06 -03 2

Purpose of the Policy To provide guidance and standards for delivering a consistent level of Front-End Services through Work. Source Centers and, as applicable, affiliate sites. Group Delivery Policy : SCWDC WS-06 -03 3

Front-End Services begin the customer’s individual job search and skill improvement assistance process. Front-End Services include: A Front-End Interview Provision of Work. Source services information Guiding customers to facility resources Group Delivery Policy : SCWDC WS-06 -03 4

Front-End Interview During The Front-End Interview staff will engage with customers and: Provide ‘new’ and ‘returning’ customers with a Front-End Interview Complete the SKIES (25 field) Short Registration Group Delivery Policy : SCWDC WS-06 -03 5

Defining ‘New’ and ‘Returning’ Work. Source Customers A ‘New’ or ‘Returning’ Work. Source Customer is: 1. A customer who is new to the Work. Source system, or 2. A returning Work. Source customer who has not received a service for 90 consecutive calendar days and is not scheduled for future services. Group Delivery Policy : SCWDC WS-06 -03 6

25 Field SKIES Short Registration General General Intake Date Social Security Number First Name Last Name Date of Birth Gender Job Match Legally entitled to work in the US? General/Additional Military Service? Additional Auto-fills Enter – no punctuation. Double click for pseudo when needed Free form text Use mmddyyyy format Select from drop down Click for drop down to select ACTIVE when Job Match is INACTVE. Click to select – must be YES to SAVE. Click > YES or NO If YES, then complete a Veteran Validation Additional Dates of Service (Veteran Validation) Click >Veteran Validation – answer the questions as they appear in the popup boxes. * Service Connected - Disability? When YES, % entered when validated Additional Disabled? Must be YES, NO, or NOT DISCLOSED to SAVE General Staff Office Auto-fills with the staff logged into the system Auto-fills with the office of the staff logged into the system General Ethnicity Race Employment Status ESD Shared Information Additional Highest grade of school completed? Attained certificate of Attendance/Completion Additional Seasonal/Farm worker In School? Additional Program Data Public Assistance Recipient? Offender? Homeless/Runaway? Click to select from drop down. Click to select. Select from drop down. When employed, hours are required. Click to select YES or NO. When NO, non-ESD staff will not be able to view the record. Click to select from drop down. Click > YES or NO. Used if the participant with a disability receives a certificate of attendance as a result of successfully completing an Individual Education Plan (IEP). Click > YES or NO When YES, use the drop down to select the SCHOOL TYPE. When NO, use the drop down to select YES or NO to “Dropped out of High School? ” Click > YES or NO. When YES, click to select TYPE of Public Assistance. Click to select YES or NO. Group Delivery Policy : SCWDC WS-06 -03 7

Front-End Interview Cont. During The Front-End Interview staff will engage with customers and: Identify customer current needs Direct customers to the most appropriate next step to help them reach their objective Group Delivery Policy : SCWDC WS-06 -03 8

Interactive Activity Break into 2 groups (Groups A and B). Each group spend 10 minutes brainstorming the different kinds of needs you have helped customers with. 1. Write them down. 2. Elect a spokesperson. The spokesperson from Group A asks Group B the most appropriate next step for each need Group A came up with. Group A is the judge of the answers. The trainer should add input as appropriate and facilitate discussion. Switch and repeat with Group A answering and Group B asking the questions. Group Delivery Policy : SCWDC WS-06 -03 9

Provision of Work. Source Services Information Staff will: Identify whether the customer is entitled to Veterans’ Priority of Service as a Veteran or Eligible Spouse and provide the menu of programs and services to which the entitlement applies Provide a Menu of Jobseeker Services Attend training about the array of employment and skill development services available at your local Work. Source site Group Delivery Policy : SCWDC WS-06 -03 10

Facility Resources Front-End duties include guiding customers to facility resources such as: Computers Telephones Fax Machines UI Telecenter Access Points Meeting Rooms Restrooms Group Delivery Policy : SCWDC WS-06 -03 11

Putting the Pieces Together Question: Why does the title of the The Front-End part of policy use Interview is one the word “Integrated”? Front-End Service duties Answer: Integration means delivering Front End Facility Interview Resources Work. Source services in a coordinated way to improve customer outcomes and a seamless Menu of customer experience accessing Work. Source Jobseeker SKIES registration Services services. Policy Veteran’s Priority of Services Policy Group Delivery Policy : SCWDC WS-06 -03 12

Putting the Pieces Together “Integrated” Summary: When a customer interacts with the frontdesk – that is their portal to access all services within Work. Source. The customer does not see the segregation of programs within the building – all they see is this is Work. Source and this is the service that I’m here to get. Group Delivery Policy : SCWDC WS-06 -03 13

Desk Aids Here is a link to your Desk Aids: Policy Desk Aid SKIES Registration Data Field Desk Aid Group Delivery Policy : SCWDC WS-06 -03 14

Thank You! Thank you for your thoughtful participation today! These policies are in place to promote consistency among all of the partners. One more slide to go … Group Delivery SCWDC WS 06 -03 15

Documentation Time! Please go to the Survey Monkey survey created to document your participation in this training. https: //www. surveymonkey. com/s/RF 8 CNMX The survey provides you an opportunity to provide us with feedback about the training while also providing your Work. Source Center the required documentation of staff training. Group Delivery SCWDC WS 06 -03 16