WORKING IN TEAMS
A TEAM is a unit of two or more people who work together to achieve a goal. Team members share a mission and responsibility for working to achieve it. Team members must communicate effectively among themselves and with people outside their team.
Types of teams Formal Teams - become part of the organization’s structure. Informal Teams- are not part of the formal organization but rather are formed to solve a problem, work on a specific activity.
Types of teams Problem solving teams and task team are informal teams assemble to resolve specific issues and then disband once their goal has been accomplished. A committee usually has a long life span and can become a permanent part of the organizational structure. Virtual teams bring together geographically distant employees to interact, share information, and accomplish goals
Advantages and disadvantages of teams
Advantages of teams Information and knowledge Diversity of views Acceptance of a solution Performance levels
Disadvantages of teams Groupthink Hidden agendas Free riders High cost of coordinating group activities
Group dynamics The interactions and processes that take place in team are called group dynamics.
Teams Roles Self-oriented roles Team-maintenance roles Task- facilitating roles
Decision making in teams
Decision making in teams Orientation. Team members socialize, establish their roles and began to define their task. Conflict. Team members begin to discuss their positions and became more assertive in establishing their roles. Brainstorming. Team member air all the options and discuss the pros and cons fully. Emergence. After all members have had an opportunity to communicate their position and feel that have been listened to, the team reaches a decision. Reinforcement Group feeling is rebuilt and the solution is summarized. Members receive their assignment for carrying out the group’s decision, and they make arrangements for following up on those assignments.
Conflict in teams
Conflict in teams Team conflict can be constructive or destructive.
When you face irrational resistance, try to remain calm and detached so that you can avoid destructive confrontations and present your position in a convincing manner:
Express understanding. Make people aware of their resistance Evaluate others objections fairly. Hold your arguments until the other person is ready for them.
Characteristics of effective teams: Have a clear sense of purpose Communicate openly and honestly Reach decisions by consensus. Think creatively Remain focused Resolve conflict effectively
THE COMMUNIACATION PROCESS The sender has an idea. The sender encodes the idea. The sender transmits the message. The receiver gets the message. The receiver decodes the message. The receiver sends feedback
MAKING INTRODUCTION
MAKING INTRODUCTION Introduce younger to older Introduce company peer to a peer in another company Introduce junior executive to senior executive Introduce fellow executive to a client or customer
Telephone Interactions To be affective as possible when receiving calls, observe the following helpful tips:
Telephone Interactions Answer promptly Identify yourself Establish the needs of your caller. Immediately ask “How can/may l help you? Be positive Take complete, accurate message Explain what you are doing