
e3cace79172d92aa92958dc67eea9ef7.ppt
- Количество слайдов: 24
Working in a Multi-Cultural Environment How culture affects the way we interact with each other n Pellegrino Riccardi n Cultural Bridge Builder
A DEFINITION OF CULTURE a complex pattern of ideas, emotions and behaviours … that tend to be expected, reinforced and rewarded by and within a group
PERCEPTION is at least half the TRUTH
Identity … the YOU as you see yourself the YOU as others see you the YOU as you would like to be seen
the YOU as you see yourself the YOU as you would like to be seen the YOU as others see you
A DILEMMA n IMAGINE … n You are the passenger in a car driven by a close friend n Your friend hits a pedestrian n Your know your friend was driving at 50 km per hour in a 30 zone n There are no witnesses n Your friend’s lawyer says that if you testify under oath in court that your friend was only driving at 30, it might save him/her from serious consequences Would you lie in court to help your friend?
Percentage of respondents who said they would probably NOT lie in court 100 80 60 40 20 SWI GER SWE NOR NETH FRA ITA IND CHI INDO RUS KOR VEN
Rules vs. Relationships Rules CULTURES believe it is best to be … n Objective n Truthful n Honest n Predictable n believe it is best to be … Consistent n Relationships CULTURES Fair n n n Personal Diplomatic Selectively honest Take it as it comes n GOOD INTENTIONS Flexible Pragmatic
TRANSACTIONAL / TASK-FOCUSED RELATIONAL / PEOPLE-FOCUSED
Rules vs. Relationships Rules OSLO CITY PARKING AUTHORITIES SWEDISH DEBT COLLECTION AGENCY Relationships NORWEGIAN DEBT COLLECTION AGENCY FERRARI NORWAY DOCTOR SINGAPORE AIRLINES GOLD CARD MEMBERSHIP SCHEME
Personal Relationships
"Nordmannen er en nøktern person. Hans forhold til Gud er omtrent som hans forhold til Kongen: Han synes Gud (og Kongen) er grei nok - forutsett at han oppfører seg som en skikkelig nordmann og ikke tror at han er noe spesielt. ” Nordmannen sier det ikke rett ut, men han mener at Gud (og Kongen) tross alt ikke er mer enn et menneske han heller. Nordmannen ville ikke bli forbauset om han en dag så Gud (eller Kongen) f. eks. foran seg i busskø eller på Karl Johansgate i Oslo. ”
SERVICE Latin “SERVUS” SLAVE
The “perfect” Norwegian Working Day FAMILY & FRIENDS SLEEP WORK
The “perfect” Norwegian Working Day FLEXIBILITY
Customers don’t buy products or services, they only buy the SATISFACTION they imagine they will get by using them
Important dates in Norwegian history n n 1905 – We don’t need you n 1945 – We don’t need you n 1969 – We don’t need you n n 1814 – We don’t need you 1972 – We don’t need you 1994 – We told you the first time, we don’t need you!
EUROPE’S HIGH SPEED RAILWAY NETWORK FROM 2020
warm, expressive, loud, extrovert people & relationship-focused flexible, pragmatic, “deadlines” doesn’t like rules indirect communicator hierarchy cool and controlled feelings, shy calm, hide feelings, very shy task-focused people & relation-focused structure, planning, deadlines structured yet flexible likes rules loopholes are OK direct communicator indirect, non-conflict equality hierarchy
HISPANIC AMERICA, ARGENTINA, MEXICO BRAZIL, CHILE Nigeria, Angola, Serbia, Montenegro Italy, Spain, Greece, Ukraine Saudi Arabia, Arab Countries South Africa, Russia, Hungary France, Poland, Lithuania Iran, Turkey, Pakistan INDIA BELGIUM Australia, Denmark, Ireland Philippines, Indonesia, Malaysia, Austria, Czech Republic, Netherlands, Slovenia Korea, Thailand Bangladesh USA GERMANY SWITZERLAND, LUXEMBOURG China UK Norway Sweden Singapore FINLAND Hong Kong, Taiwan Japan VIETNAM