2616e7781cbb19c6175472e0af2af3c1.ppt
- Количество слайдов: 40
© Wiley 2010 1
Learning Objectives © Wiley 2010 2
Learning Objectives con’t © Wiley 2010 3
Defining Quality © Wiley 2010 4
Defining Quality – 5 Ways © Wiley 2010 5
Manufacturing Quality vs. Service Quality © Wiley 2010 6
Cost of Quality © Wiley 2010 7
Cost of Quality – 4 Categories © Wiley 2010 8
Evolution of TQM – New Focus © Wiley 2010 9
Quality Gurus © Wiley 2010 10
© Wiley 2010 11
© Wiley 2010 12
© Wiley 2010 13
Ways of Improving Quality © Wiley 2010 14
PDSA Details © Wiley 2010 15
PDSA con’t © Wiley 2010 16
Seven Tools of Quality Control © Wiley 2010 17
Cause-and-Effect Diagrams © Wiley 2010 18
Flowcharts © Wiley 2010 19
Checklist © Wiley 2010 20
Control Charts © Wiley 2010 21
Scatter Diagrams © Wiley 2010 22
Pareto Analysis © Wiley 2010 23
Histograms © Wiley 2010 24
Product Design - Quality Function Deployment © Wiley 2010 25
Quality Function Deployment (QFD) Details © Wiley 2010 26
QFD - House of Quality © Wiley 2010 27
Reliability – critical to quality © Wiley 2010 28
Reliability – critical to quality © Wiley 2010 29
Reliability – critical to quality © Wiley 2010 30
Process Management & Managing Supplier Quality © Wiley 2010 31
Quality Awards and Standards © Wiley 2010 32
MBNQA- What Is It? © Wiley 2010 33
The Deming Prize © Wiley 2010 34
ISO Standards © Wiley 2010 35
Why TQM Efforts Fail © Wiley 2010 36
TQM Within OM © Wiley 2010 37
Chapter 5 Highlights © Wiley 2010 38
Chapter 5 Highlights – con’t © Wiley 2010 39
Chapter 5 Homework Hints © 2007 Wiley 40
2616e7781cbb19c6175472e0af2af3c1.ppt