Which of these departments could be outsourced without damaging the work of a company which makes components for the computer industry? • Research and development (R&D) • Component purchasing • Production and assembly • Sales • Marketing • Aftersales care and support • Human resources (HR) • Maintenance • Snack bar & restaurant What would be the advantages and risks attached to outsourcing any of these departments?
How Dutch cut flowers get to UK florists’ shops Day 1 The flowers are cut in the fields in Holland. Day 2 The flowers are conditioned and packed by the growers. Day 5 The flowers are delivered from the wholesalers to florist shops for sale. Day 3 The packaged flowers are sold at auction to UK wholesalers at 5 in the morning. Day 4 The flowers are transported through the Channel Tunnel to wholesalers in the UK.
Forward logistics
1 Goran Radman helps retailers to move towards an on demand supply chain. 2 This ‘Holy Grail’ of retailing allows companies to respond to customer needs and demand in real time. 3 This system aims to eliminate waste, unnecessary overhead or logistics, stockouts and returns. 4 CPFR stands for collaborative planning, forecasting and replenishment. 5 When partners share information, the whole is greater than the sum of its parts. 6 After performing a force field analysis, Goran’s job is to strengthen the driving forces and weaken the restraining forces. consumer power inertia giving away secrets results buying wrong technology not achieving ROI
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Guidelines on Hilltop’s policy on water (suggested answer) Hilltop’s policy is to conserve water at all times without spoiling the experience and enjoyment of our hotel guests. Water is a precious resource and our efficient management of this resource is an essential part of what we do and of our ongoing success. This is a special challenge for the leisure industry where our guests’ comfort is paramount but, in partnership with our hotel guests, we must ensure we do not waste water in any part of our operations: washing, cleaning, bathing, swimming. We must be especially vigilant during the winter months in the Caribbean when rainfall can be low and our water supplies run low. Our long-term objective is for our hotels’ use of water to be selfsustainable.
Family businesses Match the words in the two columns to make phrases. Are they pros or cons of family businesses? communication good customer shared family loyalty and lack of experience long-term values rivalry stability breakdowns dedication relations of other businesses
Family businesses Pros Good customer relations Shared values Loyalty and dedication Long-term stability Cons Communication breakdowns Family rivalry Lack of experience of other businesses
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