WG 5 — User Needs and Quality Framework

WG 5 - User Needs and Quality Framework for Common Access Points Israel Coordinator - Susan Hazan 5 Web sites MINERVA Plus Berlin 7 -8 March 2005 Kunstgewerbemuseum transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

WG 5 - User Needs and Quality Framework for Common Access Points Israel Coordinator - Susan Hazan Three goals: transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved • In preparation for MINERVA Plus meeting • As a preparatory exercise for New Media web development team at the Israel Museum, Jerusalem • To interrogate the 10 quality principles Cultural Website Quality Principles Susan Hazan Israel

WG 5 - User Needs and Quality Framework for Common Access Points 5 Web sites Israel Museum JERUSALEM Botanical Garden JERUSALEM il. Museums Israel Museums Guide The Spielberg Jewish Film Archive JERUSALEM Center of Digital Art Lab HOLON 9 8 11 8 5 15 transparent (11) 9 11 11 6 4 3 2 effective (16) maintained (11) accessible (6) user-centred (8) responsive (11) multi-lingual (10) interoperable (12) managed (9) preserved (4) 9 2 4 6 4 1 7 2 2 1 0 6 6 6 1 0 7 5 5 In English 5 transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved 7 2 5 1 1 7 2 2 5 2 4 3 3 0 2 Cultural Website Quality Principles Susan Hazan Israel

Israel Museum JERUSALEM www. imj. org. il Botanical Garden JERUSALEM www. botanic. co. il il. Museums Israel Museums Guide www. ilmuseums. com The Spielberg Jewish Film Archive JERUSALEM www. spielbergfilmarchive. org. il transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel Center of Digital Art Lab HOLON www. digitalartlab. org. il

I. Transparent IMJ BG IM’s SS DI 1. Site Name appears on browser title bar (topmost line of browser) P P P 1. The active part of the site appears on browser title bar P P P 1. Site name is clearly displayed in a prominent manner on home page P P O 1. Site name indicates purpose and nature of site P P O 1. Site URL is indicative of the purpose of the site O P P 1. Mission statement exists Pvis P P 1. Mission statement appears on front page P O O 1. Mission statement available in multiple languages P O P 1. Easy to switch mission statement languages O O P O O 1. Organisation name is prominently displayed P P O 1. Any animation or visual display can be bypassed P P O * Is a visual mission statement appropriate? * Easy to switch mission statement languages transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

II. Effective User needs have been drawn up based on research involving user groups IMJ BG IM’s SS DI 1. Content selection criteria reflect the anticipated user needs P ? P P O 2. All items are correctly labelled (identified) P P P 3. All items are clearly linked to the correct supporting material P P P 4. All supporting material is factually correct P P P 5. Items and supporting material have been reviewed by experts P P P 6. Item labels and supporting information are multi-lingual P P P O P 7. All hyperlinks work as expected P P * 8. Images are presented at a suitable resolution P P P O P 9. Where necessary, thumbnails are used P O O 10. High-resolution images are also available (subject to IPR) O P O 11. Crumbtrail available P O O 12. Browser ‘back’ button works as expected P O P P O 13. Page jumps used if necessary P O O 14. Home page always accessible P O P P O 15. Site map available P P O 16. Site search facility in place P O * Site search facility in place (drop-down or fully searchable key term search? ) P O transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

III. Maintained IMJ BG IM’s SS DI 1. Progress-report content all up to date P O P P P 2. No 'hanging' or unexpectedly ended progress-report content P O P P O 3. Ended progress-report content concluded and summarised P O O 6. Periodic refreshing actually taking place P O P P P 7. 'New look' or 'face lift' implemented in last six months P 8. New look or facelift considered /planned P 9. Technical service level policy established P 4. Ended progress-report content migrated to new site location 5. Policy of review and refreshing of all non-static Website content 10. Backup procedures in place and tested P 11. Hardware and software platforms in place to ensure system remains 'up' P *4 websites tracked over a six week period transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

IV. Accessible This section presents a checklist to evaluate the site. It should be noted that there a large number of accessibility checkpoints -these are best explored by consulting the W 3 C guidelines at http: //www. w 3. org/WAI/Yes /No/n. a IMJ BG IM’ s SS DI 1. Site complies with W 3 C WAI guidelines O O P P O 2. Compliance was planned from the start, to maximise text-only value O O P P O 3. Animation and multimedia used only where necessary O P P P O 4. No proprietary technologies or plugins used O P P O O 5. Multiple browser platforms supported P P O 6. Slow Internet connection not a major obstacle to use P P P O P transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

V. User-centred IMJ 1. Users involved in the specification and design process transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved P 5. Feedback has been fed into the design process and implemented DI P 4. User feedback has been formally documented SS P 3. Suggestions and feedback have been elicited IM’s P 2. Users have reviewed prototype site elements BG P 6. Online facilities exist to allow users to comment and provide feedback P 7. User feedback fed into site reviews and rebuilds P 8. Site includes facilities to allow users to contribute content O P P P O Cultural Website Quality Principles Susan Hazan Israel P P O O

VI. Responsive IMJ IM’s SS DI P 1. Question-asking facility available BG P P P O 2. Response resource identified P 3. Response resource trained and briefed P 4. Response resource has access to sectoral and curatorial experts P 5. Experts have been briefed and have committed to support P 6. Response service level policy has been adopted responses P 7. User forum available O P P O O 8. Forum management resource identified O P P O O 9. Forum management resource briefed and trained O P P O O 10. Moderation process in place O P P O O 11. Forum management resource has access to experts O P P O O * Site links to another highly responsive site transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

VII. Multi-linguality IM J B G 1. Some site content available in more than one language P P P O P 2. Some site content available in sign language O O O 3. Some site content available in non-EU immigrant languages P P P O P 4. Site identity and profile available in more than one language P P P O P 5. Site core functionality available in more than one language P P P O P 6. Static content available in more than one language P P P O P 7. Simple switching between languages ? ? ? O ? 8. Site structure and user interface independent of language ? ? ? O ? 9. Multi-linguality policy exists and drives multi-lingual aspects P Cultural Website Quality Principles P Susan Hazan Israel 10. Multi-linguality reviews take place on site * Simple switching between languages? IM’ s S S D I transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved

VIII. Interoperable IMJ BG IM’s SS DI 1. Standards and best practice research took place before site design P O O 2. Site design uses relevant standards where appropriate P O O 3. Metadata maps to Dublin Core or DC. Culture P O O 4. Website uses no proprietary HTML extensions P O P 7. Distributed site search possible P OP partial P O 8. Distributed site search using META tags possible P OP P O O O O 5. Disclosure functionality uses OAI 6. Distributed database or catalogue search uses Z 39. 50 or SRW/SRU 9. Distributed site search uses a site tool with a remote interface 10. Discoverability profile exists 11. Discoverability profile uses appropriate standard such as RSLP 12. All external interfaces documented transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

IX. Managed IMJ BG IM’s SS DI 1. End user must actively endorse a code of conduct or access terms and conditions (e. g. by ticking a tick box) P O O 2. Content quality (e. g. image resolution) is restricted P P P 3. Content is watermarked digitally O O O 4. Content is visibly watermarked O O O 5. Site terms of use protect the site owner from infringement of his IPR over the database as a whole P O O P O 6. Legally binding agreement exists between content owners and site owner, governing the use of content on the site P O O P O 7. User privacy policy available for end user review P O O P O 8. No spyware or tracking cookies used P P P 9. Has the implementation of a Creative Commons licence been considered? P transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

X. Preserved IMJ BG IM’s SS DI 1. File format and presentation migration and/or emulation planned or ongoing P 2. Website content uses standard file formats P P P O P 3. Website uses standard presentation technologies P P P O P 4. Website avoids proprietary extensions and plugins P P P O O transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel

transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved Cultural Website Quality Principles Susan Hazan Israel