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Welfare aware? : informing, engaging and supporting tenants to meet the challenge Malen Davies Welfare aware? : informing, engaging and supporting tenants to meet the challenge Malen Davies & Laura Gardiner, Centre for Economic and Social Inclusion Marc Molloy & Mumtaz Samad-Dey, Family Mosaic Kamini Sanghani, London Borough of Brent © www. islington giving. org. uk

How are tenants responding to the new welfare and employment landscape? Malen Davies & How are tenants responding to the new welfare and employment landscape? Malen Davies & Laura Gardiner Centre for Economic and Social Inclusion

Policy context – a reminder Reforms to Housing Benefit during 2013: social sector size Policy context – a reminder Reforms to Housing Benefit during 2013: social sector size criteria and benefit cap Longer-term welfare reforms through Universal Credit – particular changes for HB claimants More tenants on ‘active’ out-of-work benefits, greater engagement with mainstream employment provision Affordable rents and housing supply policies – further driving financial incentives to work

Awareness and understanding “I didn’t know that. It's actually quite scary now A couple Awareness and understanding “I didn’t know that. It's actually quite scary now A couple had no that you've said that to me. Obviously if I can't knowledge of upcoming my rent then I'll have to move out. ” pay changes. . . Tracy (benefit cap, £ 315 / wk loss) “When I did an interview at the Jobcentre, they told me that if you’re not working and you’re on a certain amount of benefit for the year then the government is not going to pay. ” Samira (benefit cap, £ 80 / wk loss) . . . most knew that reforms were coming, but not how they would be affected personally and financially. . . almost no awareness of changes under Universal Credit

Preparation and response “If I start budgeting from now, I think I’ll be alright. Preparation and response “If I start budgeting from now, I think I’ll be alright. . . It just makes me want to get into work Some had already more, and ideally that’s what the government taken action in the wanted anyway. . . I think, in the long run, I do think it will be a good thing, definitely, because I think face of the as a person you can’t sit on benefits all your life. changing You need to grow as a person, and show your landscape. . . children to go out, to go to uni, to go to work and stuff. ” Anita (benefit cap, £ 20 / wk loss) “What happens, happens. ” Janet (under-occupier, £ 25 / wk loss) . . . but many were responding passively and waiting to see what happens

Support needs An appetite for support and advice across the board, and strong connections Support needs An appetite for support and advice across the board, and strong connections between housing, employment, financial, and digital needs. . . generally positive views“My single parent support, she's quite good. Since I've been going with her she's of the range of organisations out there been quite supportive. ” Colette (benefit cap, £ 180 / wk loss) to help. . . “It just seems so confusing. . . so I am just going to leave it. ” Fay (benefit cap, £ 130 / wk loss) . . . but a feeling that information and support should and will come to them, without them need to go out and find it or ask for it

Views on moving into work “I'm not fussy, I don't mind doing anything as Views on moving into work “I'm not fussy, I don't mind doing anything as long Two groups: those as I can provide for my household and my kids. . . if who were very I could do courses or the Work Programme or work focused. . . things like that I would definitely do it. ” Colette (benefit cap, £ 180 / wk loss) “I couldn't sit in an office all day, it would bore me. . . and I won't put my children into childcare. I don't trust anyone with my children. ” Tracy (benefit cap, £ 315 / wk loss) . . . widespread confusion within both groups about whether work would make them better off . . . and those who felt that work was not a realistic option. . .

Conclusions Communication Personalisation Outreach A holistic approach Conclusions Communication Personalisation Outreach A holistic approach

Family Mosaic: Employment Support we can Family Mosaic: Employment Support we can

Family Mosaic: Employment Support Mumtaz Samad-Dey & Marc Molloy we can Family Mosaic: Employment Support Mumtaz Samad-Dey & Marc Molloy we can

Engaging the hard to engage What we will cover today? • Why we invest Engaging the hard to engage What we will cover today? • Why we invest in employment support • Our Employment Boot Camp Model • What we have learnt & Key outputs • Follow up Support Models we can

1000 INTO JOBS • Why the 1000 into Jobs? - team placed 740 people 1000 INTO JOBS • Why the 1000 into Jobs? - team placed 740 people into jobs from 2005 to 2012 - have in-house expertise – Matrix accredited - good internal and external reputation - excellent partnership working – Las, JCP, other RSLs and employers - More investment = More jobs! we can

Employment Boot camps • Gap in service - medium to long term unemployed - Employment Boot camps • Gap in service - medium to long term unemployed - closer to the job market • Offer something ‘unique’ that challenges people to: - rethink their lifestyle - identify and address personal barriers - change their attitude - feel positive about the future we can

“Insanity is doing the same thing over and over again and expecting a different “Insanity is doing the same thing over and over again and expecting a different result” – Albert Einstein we can

Designed for customers Challenge, Invigorate and Inspire customers through practical workshops we can Designed for customers Challenge, Invigorate and Inspire customers through practical workshops we can

How does it work? The Boot Camp Model Targeted Recruitment Pre Course Interview 1 How does it work? The Boot Camp Model Targeted Recruitment Pre Course Interview 1 hour workshops 2 Days per week 6 week Course Incremental Holistic Learning Programme Personalised Follow Up Support Package In Work Support we can

EBC Modules: Confidence & Employability • Self Confidence & Presentation • Self Motivation • EBC Modules: Confidence & Employability • Self Confidence & Presentation • Self Motivation • Creating a winning CV • 21 st century job search • Confidence at interviews • Lifting the lid on the recruitment sector we can

EBC Modules: Nutrition, Health & Wellbeing • Understanding different types of nutrition • Healthy EBC Modules: Nutrition, Health & Wellbeing • Understanding different types of nutrition • Healthy eating • Wellbeing • Fitness & Vitality we can

EBC Modules: Money management • Welfare reforms • Budget planning • Debt management • EBC Modules: Money management • Welfare reforms • Budget planning • Debt management • Lending, loans & banking • Personal action plans we can

What have we learnt? • Emotional reaction • Pre Course Interview • Learning Agreement What have we learnt? • Emotional reaction • Pre Course Interview • Learning Agreement • Suitable trainers • Follow up support we can

What are the outcomes so far? • Increased engagement • 25% gone onto work/training What are the outcomes so far? • Increased engagement • 25% gone onto work/training placements • 28% employed • 80 people will have gone through by Aug we can

Follow up support: Get that Job! Bespoke 3 day course focussing on: • Emotional Follow up support: Get that Job! Bespoke 3 day course focussing on: • Emotional intelligence • Team building exercises • Employability skills including 2 mock interviews with feedback with senior & middle managers within FM • Presentation skills • Dress for success we can

Follow up support: Get that Promotion! Bespoke half day course focussing on: • Building Follow up support: Get that Promotion! Bespoke half day course focussing on: • Building on skills • Career progression • Getting noticed in the workplace we can

Thank You for listening Any Questions? we can Thank You for listening Any Questions? we can

Kamini Sanghani London Borough of Brent © www. islington giving. org. uk Kamini Sanghani London Borough of Brent © www. islington giving. org. uk

2, 604 affected by benefit cap in BRENT 2, 604 affected by benefit cap in BRENT

Benefit Cap – customer contact and support 2300 benefit caps Revenue & Benefits Welfare Benefit Cap – customer contact and support 2300 benefit caps Revenue & Benefits Welfare Team Referral to JCP Referral to CAB 1200 people Housing Options team 831 households >£ 50 a week shortfall Complex Constraints Living in temporary accommodation Face to face interviews Navigators Outreach - Door knocking Employment needs identified Referral to Employment Provision Referral to other services