Welcome to the 12 th Annual Platinum Sponsor

Welcome to the 12 th Annual Platinum Sponsor: June 2 – 4, 2010 Millennium Knickerbocker Hotel, Chicago, Ill.

WELCOME Stephanie Drake ASHHRA Executive Director

WELCOME & OVERVIEW OF AGENDA Karmen R. Reid, CCP, PHR Section Head, Salary Administration Mayo Clinic

Day 2 Agenda: Thursday, June 3 7: 00 – 8: 00 a. m. 8: 00 – 8: 30 a. m. 8: 30 – 8: 35 a. m. 8: 35 – 8: 45 a. m. 8: 45 – 9: 05 a. m. 9: 05 – 9: 10 a. m. 9: 10 – 10: 00 a. m. Advisors 10: 00 – 10: 15 a. m. 10: 15 - 11: 00 a. m. 11: 00 – 11: 45 a. m. – 1: 00 p. m. 1: 00 – 1: 45 p. m. 1: 45 – 2: 15 p. m. 2: 15 – 2: 30 p. m. 2: 30 – 3: 15 p. m. 3: 15 – 4: 25 p. m. 4: 25 – 4: 30 p. m. 5: 30 – 7: 00 p. m. 4 Platinum Sponsor Registration Breakfast Welcome – Executive Director, Stephanie Drake Karmen Reid, regional director AHA/PMG Overview, Jeffery Payne, ASHHRA Board President Sponsor/Speaker Introduction, Jeffery Payne “Sponsor Presentation” - Brodie Wood and Shelley Weiner, Diversified Investments Break WOW - Chapter Best Practices – Barry Lindeman and Lynette Walker WOW Best Practices cont. (in small groups) – Barry and Lynette facilitate Networking Lunch HR Leader Model – Karmen Reid and Grace Moffitt Mentoring/Competencies-Self Assessment - Facilitated by Jim Papp/Maureen O’Keeffe Breakout by Chapter Size – Facilitated by Carol Bank ASHHRA Introduces Draft Strategic Plan to Chapter Leaders Request for Volunteers Dan Zuhlke, immediate past president, ASHHRA Comments/Announcements/Adjourned Reception – Sponsored by:

AHA & ASHHRA OVERVIEW Jeffery Payne ASHHRA Board President Vice President, Human Resources Lakeland Regional Medical Center

Connections AND 6 Platinum Sponsor

History • Founded in 1898 • Board of Trustees • Strategy • Policy • 501 c 6 • Chicago and DC based staff – 9 regional staff – State hospital associations Platinum Sponsor

Rich Umbdenstock CEO Rick Pollock, EVP Advocacy & Public Policy Federal Relations Public Policy Media Relations Member Relations Resource Center Platinum Sponsor Neil Jesuele, EVP Leadership & Business Development AHA Solutions AONE Center for HC Governance Health Forum HRET PMGs Quality Center Shared Services

Advocacy & Public Policy • Member Relations (Chicago) – Institutional members/CEO – Regional Policy Boards – High touch contacts • Advocacy & Public Policy (DC) – Federal relations – Legislative & Executive – Public Policy • Media Relations (DC) • AHA resource center (Chicago) Platinum Sponsor

• • Leadership & Business Development AHA Solutions - Endorsed partners and ‘platforms’ AONE - Nurse executives & managers Center for Healthcare Governance - Hospital Trustees and Physician relations Health Forum - Publishing/Data (ICD-10) and Education HRET - High performing systems of care PMGs – Personal Membership Groups Quality Center - HPOE Shared Services - IT, HR, Finance, Legal Platinum Sponsor

Division of Personal Membership Groups • PMG Division – 32, 000 members – 78 employees • PMG staff – Employees of the AHA – Association professionals/content experts – Report to Executive Director/manager • Boards of Directors – Volunteers & advocates (elected/appointed) – Advisory (content expertise) – Establish strategic direction, plan & budget to support it Platinum Sponsor

Division of Personal Membership Groups Contributions to the AHA • Field representation – Trends and advocacy – Health Reform Readiness • Education – – – Conferences Webinars On-line courses Face-to-face programs Publications Platinum Sponsor • Networking – On-line communities – Face-to-face

Personal Membership Groups (PMGs) Personal (individual) membership groups: – – – ACHI (community health) AHRMM (materials management) AHVRP (volunteer resource professionals) ASHE (facility managers) ASHES (environmental services) ASHHRA (human resources) ASHRM (risk management) At-Large (former board members, students) SHCA (consumer/patient advocates) SHSMD (strategy & market development) AHA – Certification Center (7 programs) Platinum Sponsor

How do we connect? • Health Reform Implementation – Website content and Webinars – Advisories – Legislative summaries – ASHHRA Health Reform Toolkit – Labor Issues – Workforce Challenges – Medical Liability Reform – Administrative Simplification 14 Platinum Sponsor

How do we connect? Clinical Integration (Anti-trust; Stark; CMPs; Anti-Kickback, etc. ) Improving Quality and Safety/HPOE HIT Medicare (funding, payment reform, PFP, bundling, IPPS, teaching hospitals, rural hospitals, 340 B drug discount, physician payment, RACs • Medicare (funding, payment reform, PFP, bundling, IPPS, teaching hospitals, rural hospitals, 340 B drug discount, physician payment, RACs) • Medicaid (funding, S-CHIP, DSH, Medicaid Integrity Program, etc. ) • • 15 Platinum Sponsor

Overview AHA Strategic Plan 2010 -2012 GOAL 1: Advance a Healthcare Delivery System that Improves Health and Health Care GOAL 2: Optimize Operational Effectiveness of the AHA Health for Life HPOE Personal Membership Group Initiatives 16 Platinum Sponsor

Questions AND 17 Platinum Sponsor

SPONSOR PRESENTATION Brodie Wood and Shelley Weiner Diversified Investment Advisors

BREAK Platinum Sponsor

WOW!!! BEST PRACTICES Barry Lindeman, SPHR Director, Human Resources Clark Regional Medical Center & Lynette Walker, RN, Ph. D. Director, Human Resources Central Baptist Hospital

NETWORKING LUNCH Platinum Sponsor

HR LEADER MODEL Grace Moffitt Karmen R. Reid, CCP, PHR ASHHRA Board Member, Section Head, Salary Administration Mayo Clinic & ASHHRA Board Member, V. P. Corporate Human Resources Moses Cone Health System

MENTORING, COMPETENCIES & SELF ASSESSMENT Jim Papp ASHHRA Region 2 Consultant, Manager, Organizational Development Du. Bois Regional Medical Center Maureen O’Keeffe, SPHR & ASHHRA Board Member, System VP, HR & Strategic Planning St. Luke’s Health System

MENTORING THE ASHHRA WAY Jim Papp Region 2 Consultant, Manager, Organizational Development Du. Bois Regional Medical Center

The Term Mentor • Origin in ancient Greek mythology • Ulysses was heading off to fight in the Trojan War – He asked his trusted friend (Mentor) to be the tutor of his son, Telemachus – With Mentor’s help, Telemachus learned to fish for himself 25 Platinum Sponsor

ASHHRA Mentoring Program Built around the Human Resource Leadership Competency Model 26 Platinum Sponsor

Five Human Resources LEADERSHIP COMPETENCIES 1. Human Resources Delivery 2. Healthcare Business Knowledge 3. People Strategies 4. Personal Leadership 5. Community Citizenship 27 Platinum Sponsor

First Step in the Mentoring Programs Self-Evaluation Tool Examine your personal strengths and identify your priorities for improvement 28 Platinum Sponsor

Match Based On • • • 29 Strengths Common Interests Job Responsibilities Size of their Organization Specific Competencies a Mentee needs to develop Platinum Sponsor

Who is Potential HR Mentor Seasoned Health Care Leader Committed to Developing Talent Interested in Reverse Mentoring Desires to Develop other Professionals within their Career • Can Commit the Time to Devote to a Mentee • Committed to Continuous Learning • Sees the Value of a Mentoring Relationship • • 30 Platinum Sponsor

Roles and Responsibilities Communications / Listener – Create a trusting relationship by showing respect through attentive listening and maintaining confidentiality Counselor Mentee outlines career goals n Mentor helps set career objectives that are specific, measurable, attainable, results-oriented and time-oriented, but adaptable n 31 Platinum Sponsor

Who is Potential Mentee • A new-to-the-profession health care HR practitioner (in the field less than five years) • HR professionals transitioning into or out of the hospital setting • HR professional desiring to round out their HR knowledge and refine their expertise • A leader who is trying to determine their next career step • Someone who has a strong desire to excel in his/her profession • A person who has the time and energy to invest in a mentoring relationship • An HR professional who believes that continuous learning is the way to success • Someone who is open to change, honesty, self-reflection and coaching 32 Platinum Sponsor

MENTEE Role / Responsibilities Communicate and Listen Effectively – Relationship must be honest, open and trusting – Assume responsibility for the partnership, cultivate a relationship with your mentor to establish your career objectives, focusing on what you want out of your health care HR profession – Be open to new ideas and feedback 33 Platinum Sponsor

Setting Up an Effective Mentoring Relationship • Get to know one another, strengths, opportunities for growth • Discuss interests both in and out of work to determine common grounds • Initial meeting can be similar to the feelings of a job interview • Discuss each party's expectations • Discuss any prior mentoring experiences • Discuss your reasons for participating in the mentoring relationship 34 Platinum Sponsor

MENTEE Setting Development Objectives § § § Refer to the HR Leader Self- Assessment Tool Review results Compare results to mentor’s results Focus on areas for improvement and strengths Review with your mentor the HR Leader Mentorship Competency Guide § Explore the activities and resources individually or as a team § Set your development objectives together 35 Platinum Sponsor

Bimonthly Conference All participants can join in bimonthly Conference Call to discuss “hot” HR topics 36 Platinum Sponsor

Most Pairs schedule monthly calls to cover the subjects suggested in the Mentoring Program Guide 37 Platinum Sponsor

The Mentoring Program Tool Kit includes: • • 38 HR Leader Model Competency Guide HR Leader Guidebook Self-Assessment Tool HR Leader Model Journal Platinum Sponsor

The HR Leader Mentorship Competency Guide & Its Use • Manual developed to bring structure to the mentor/mentee relationship • Consists of five chapters, one for each competency • Each chapter contains information on transitioning the HR role to a more strategic nature and the skills that are necessary to demonstrate competency based upon the new HR model • Contains 15 lessons – Three for each competency – To be completed in one year 39 Platinum Sponsor

Example of Lesson Chapter Two: Health Care Business Knowledge “Embrace New Learning” Lesson 2: Financial Skills Discuss monthly reports and statements for your department Mentor: • Identify important items • Offer tips on staying within your budget 40 Platinum Sponsor

HR Leader Model SELF ASSESSMENT • Identify strength and priorities for improvement • Help match mentor and mentee INSTRUCTIONS: 1. 2. Review competency definitions and related questions in the tool 3. Recall activities over last year, match those activities to the HR Leadership competencies, evaluate self to access your proficiency and competence in performing each activity 4. 41 Go to ASHHRA Web site and review HR Leader Model animation and descriptions of the HR Leader Competencies Your results should tell you where to focus and your mentor should help Platinum Sponsor

Examples of HR Leadership Self-Evaluation HR Delivery Develop HR Strategic Plan that drives HR initiatives from organizational and business strategies Healthcare Business Knowledge Understand support effective programs associated with current trends in service delivery across the continuum of care (e. g. , joint ventures, contracting and outsourcing) 42 Platinum Sponsor

Examples of HR Leadership Self-Evaluation Community Citizenship Build effective relationships with internal and external customers People Strategies Create programs that support the alignment of employees with the desired culture. 43 Platinum Sponsor

Examples of HR Leadership Self-Evaluation Personal Leadership Act as a passionate champion for the mission, vision and values of your organization through your own personal behavior and action 44 Platinum Sponsor

Rating Scale 1 = Opportunity for new learning Never applies; No Confidence 2 = Development Opportunity Rarely applies; Relatively Inexperienced 3 = Approaching Proficiency Sometimes applies; Some Confidence 4 = Proficiency Usually applies; Confidence in most Situations 5 = Mastery Always applies; Can do Always 45 Platinum Sponsor

Development Plan Success Strategy Tool • To document your desired outcomes in fostering the Mentor/Mentee relationship • Joint Effort 46 Platinum Sponsor

ASHHRA Mentoring Program – Success Strategy Guide (Mentee Name) ________ (Mentor Name)___________ Mentorship Objectives: Mentee: Objectives / HR Leader Competencies to Develop 47 Platinum Sponsor Projects/Activities to Achieve Objective (refer to HR Anatomy Competency Guide) Mentor: Define how the mentor will help the mentee to achieve stated objective Complete by: Status

Mentoring Program Jamie Macander ASHHRA 312 -422 -3729 • First Formal Program – January 2009 • Matches made & mentor/mentee meet at Annual Conference • This Year 10 Mentor / Mentee Pairs • Mentoring Program, First Time Attendee & New-to-the-Profession Reception at the 2010 Annual Conference – Join 2011 Mentoring Program and Receive Invitation 48 Platinum Sponsor

BREAK Platinum Sponsor

BREAK OUT SESSION Carol J. Bank Region 5 Consultant, VP, Human Resources Divine Savior Healthcare

INTRODUCTION OF ASHHRA DRAFT of STRATEGIC PLAN Jeffery Payne, SPHR ASHHRA Board President, Vice President, Human Resources Lakeland Regional Medical Center

Value Model and Strategic Plan 52 Platinum Sponsor

Value Model 1. Looking at the Value Model below, what does it say to you as a chapter leader? What is the story behind it? What tag line would you recommend to help explain this Value Model? 53 Platinum Sponsor

Strategic Plan • OBJECTIVES - A high-level achievement. • STRATEGIES - A way to describe a series of tactics or specific actions. 54 Platinum Sponsor

Strategic Plan 2. When looking at the strategic plan, do you understand the objectives (top row)? Can you understand could you explain the relationship of the strategies (second row) to the objectives? Be the first choice for health care HR knowledge -A known source for the Health Care HR community Develop the resources to effectively share knowledge 55 Platinum Sponsor Be a trusted organization -Deliver quality services that develop the health care HR profession Continually develop and expand resource and service lines as needed by our community Lead a diverse and expansive health care community -Engage with, diversify and enhance membership Support chapter/ regional growth and business objectives Be the influencer of health care HR workforce policy, best practice and procedures -Increase reliability and visibility in the health care community Develop a community of influencers Collaborate with strategic partners on workforce issues

Value Model vs. Strategic Plan 3. Now, look at the Value Model in the left hand corner of the strategic plan. What would each of these audiences say about the strategic plan? What do each of these audiences want and what will they get if ASHHRA executes this plan? 56 Platinum Sponsor

Value Model and Strategic Plan Comments/Questions? 57 Platinum Sponsor

VOLUNTEERING Daniel Zuhlke ASHHRA Immediate Past Board President, Vice President, Human Resources Intermountain Healthcare, Inc.

QUESTIONS & OPEN DISCUSSION Facilitated by Karmen R. Reid, CCP, PHR ASHHRA Board Member, Section Head, Salary Administration Mayo Clinic

NETWORKING RECEPTION Location: Continental Room Mezzanine Level Sponsored by:

Day 2 Agenda – Friday, June 4 8: 00 – 8: 40 a. m. 8: 40 – 8: 45 a. m. 8: 45 – 9: 30 a. m. 9: 30 – 10: 30 a. m. Networking Breakfast Agenda Overview, Karmen Reid, regional director Advocacy Update, Doug Jontz ASHHRA Awards Application/Process/Best Practices Presenters - Karen Burks, Eileen Brown, John Ostrom • Individual • Chapter Management Colorado examples – on Web • Chapter Management Online 2011 10: 30 – 10: 45 a. m. 10: 45 – 11: 30 a. m. 11: 30 – 12: 30 p. m. 61 Platinum Sponsor Breakout by Region – facilitated by Kristen Fox Lunch / Evaluation Completion/Comments/Closing Remarks Meeting Adjourned

OVERVIEW OF AGENDA Karmen R. Reid, CCP, PHR ASHHRA Board Member, Section Head, Salary Administration Mayo Clinic

ADVOCACY UPDATE Doug Jontz Advocacy Committee Member, Regional Vice President of Human Resources SSFHS – Northern Indiana Region

Chapter Leadership Conference Advocacy Committee Review June 4, 2010 64

ASHHRA Advocacy Committee Chairperson – Les Abercrombie • Region 1 – Mike Paruta – CT, ME, MA, NH, RI, VT • Region 2 – Marcia Telthorster – NJ, NY, PA • Region 3 – Lee Byrd, SPHR, LALFA – DE, DC, KY, MD, NC, VA, WV • Region 4 – Jamie Parsons, SPHR, FACHE – AL, FL, GA, MS, PR, SC, TN 65 65 Platinum Sponsor • Region 5 – Doug Jontz – CAN, IL, IN, MI, OH, WI • Region 6 – Steve Hodges, SPHR – IA, KS, MN, MO, NE, ND, SD • Region 7 – Felicia Miller, M. B. A, SPHR – AR, LA, OK, TX • Region 8 – Ellen Rehmar, MPA – AZ, CO, ID, MT, NM, UT, WY • Region 9 – Gail Blanchard Saiger – AK, CA, HI, NV, OR, WA • At-Large – G. Roger King – James Trivisonno • ASHHRA Staff Liasons – Stephanie Drake – Jamie Macander • AHA Liaison – Carla Luggiero

Advocacy Committee Focus • Federal Legislation – – • Annual Hill Visit ASHHRA E-Mails HR Pulse Articles Annual Conference Update Labor Relations – IRI Union Organizing Survey – Jones Day/IRI Conferences – Annual Conference Update 66 Platinum Sponsor

Federal Legislation • Identify federal legislation and assess its impact on health care employment. – Work with American Hospital Association (AHA) • Develop position papers – Patient Lifting • Focuses on the issue that hospitals rely on the nurses’ expertise as to what is right for each patient – Ensuring Patient Safety and Quality Care • Mandated Staffing Ratios – Focuses on the issue of more funding to increase the supply of nurses, including more graduate faculty and facilities and equipment for training – Workforce Issues • Focuses on reasonable immigration laws foreign nurses, the severe workforce shortages that are anticipated, and the funding needed for nursing and allied health care education funding • Educate, inform, and persuade our federal legislators • Educate and inform our membership, as well as call to engage 67 Platinum Sponsor

Hill Visit Preparation • Briefings – Lawrence Hughes – AHA Legal Counsel – Carla Luggiero – Senior Associate Director, Federal Relations – Mike Aitken – SHRM • Hill visit planning • Lobbying simulation 68 Platinum Sponsor

Hill Visit Results • Contact with more than 50 members of Congress – Education and information – Relationship building • Three issues reviewed – Patient lifting – Mandated staffing ratios – Workforce development • http: //www. ashhra. org/ashhra/advocacy/position. html 69 Platinum Sponsor

EFCA – HR 1409/S 560 “Card Check” Key Provisions • H. R 1409/S. 560 introduced 3/10/09 • Last Congress, passed House 241 -185 • Stalled in Senate on 6/26/07 – 51 -48 • Veto threat 70 Platinum Sponsor

Card Check Compromise? • Several business groups suggest compromise – Expedited “quickie” elections – Preserve secret ballot with “post card check” – Union access to employees at work place – “Last best offer” 71 Platinum Sponsor

EFCA Not Dead • “We believe EFCA is the best way to solve our broken labor law system” – 4/28/10 -- Fred Azcarte, director, AFL-CIO’s Voice@Work Campaign 72 Platinum Sponsor

Manual Lifting Key Provisions-S. 1788/H. R. 2381 • Requires OSHA to establish a federal standard to require use of engineering control to lift patients and to eliminate manual lifting of patients – Exception: when mechanical lifting would compromise patient care • Applies to all health care facilities • Establishes “whistleblower” protections, civil penalties 73 Platinum Sponsor

Nurse Staffing Ratios • Registered Nurse Safe Staffing Act of 2009 (S. 54 – Sen. Inouye) • Nurse Staffing Standards for Patient Safety and Quality Act of 2009 (H. R. 2273 -Rep. Schakowsky) • National Nursing Shortage Reform and Patient Advocacy Act (S. 1031 Sen. Boxer) 74 Platinum Sponsor

Increase in Regulatory Oversight • National Labor Relations Board (NLRB) • Equal Employment Opportunity Commission (EEOC) • Occupational Safety and Health Administration (OSHA) • Department of Labor (DOL) 75 Platinum Sponsor

NLRB – Definition of Supervisor The term “supervisor” means any individual having authority, in the interest of the employer and for a majority of the individual’s work time, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment. [29 USC § 152(11)] 76 Platinum Sponsor

Other Labor Issues Independent Contractors Ergonomics Restrictions on Overtime FMLA Expansions “Persuader Activities” 77 Platinum Sponsor

Labor Relations • Monitor development in union organizing and collective bargaining • Conduct union organizing surveys – IRI Consultants • Provide information and education to members – Annual Conference – Jones Day/IRI Conference – E-Mails – IRI Semi-Annual Labor Relations Survey 78 Platinum Sponsor

State Advocacy • ASHHRA Model • Rhode Island Model • State Chapter Amend State Chapter Bylaws Work with your state hospital association Identify a champion Identify state legislative initiatives • State Hospital Association • Newspapers • Legislator’s Newsletters – Educate state chapter members on advocacy – Engage! – – 79 Platinum Sponsor

Advocacy Learning Opportunity Register Now! June 23, 2010 Advocacy Hill Visit Recap Webinar FREE TO 1 ST 100 MEMBERS 80 Platinum Sponsor

Questions/Comments? Thank You 81

ASHHRA CHAPTER MANAGEMENT AWARDS Karen Burks ASHHRA Region 4 Consultant, Director, Human Resources Le Bonheur Children’s Medical Center & Eileen Brown, MPPM ASHHRA Region 7 Consultant, Director of Recruitment & Benefits Valley Baptist Health System

2010 Individual Awards 83 Platinum Sponsor

HR Leader Models the Five Competencies Exemplary Service Contributes to ASHHRA Contributes to the Healthcare Human Resources Profession • Current ASHHRA member for at least 5 years • Cannot be an ASHHRA Board member within the past 3 years • Must have 3 professional supporting letters • • 84 Platinum Sponsor

ASHHRA Mentorship Award • Trusted counselor or guide • Experienced individual helping and guiding another individual’s development • National recognition 85 Platinum Sponsor

Outstanding Chapter Officer • President, President-Elect, Treasurer, or Secretary • Significant contribution to an ASHHRA Chapter • Excellence in Chapter Management • Distinguished Leadership • Nominee must be an ASHHRA member • Maximum submission is 1 page 86 Platinum Sponsor

Outstanding Chapter Achievement • Volunteer Leadership in chapter management • Significant contributions that advance the health care human resources profession • Not in the role of an officer 87 Platinum Sponsor

Communications Award • Professionally authored books, articles, internal or external communications • Acknowledge contributions made to the Human Resources profession • Written or Electronic communication • Within the last year • Relevancy to ASHHRA members 88 Platinum Sponsor

ASHHRA Chapter Management Four-Star Awards Program Description – WHAT? ? This program recognizes ASHHRA Chapters for their significant achievements throughout the course of the plan year in promoting ASHHRA’s HR Leadership Initiative. ™ Program Purpose – WHY? ? The ASHHRA Chapter Management Four-Star Awards Program is designed to assist you as a Chapter Leader in the efficient and effective management of your chapter. Eligibility – WHO? ? All nationally recognized affiliated ASHHRA Chapters may participate. Must have a current approved affiliation agreement on file with the ASHHRA national office for the 2009 program year. 89 Platinum Sponsor

Let’s Chat… • What do you think are the elements of a successful chapter? • Why do you submit a chapter management book? • Why do you not submit a chapter management book? 90 Platinum Sponsor

How to get started…. • Visit www. ashhra. org to view this description of the ASHHRA Chapter Management Four-Star Awards program. • Assign members of your chapter leadership (e. g. Committee Chairpersons, committee members, etc. ) various responsibilities for completion of the areas that are mentioned in this program. • Identify available resources to assist you in the completion of your program (e. g. Regional Consultant, financial needs, other purchased services, etc. ) • Establish specific target dates for completion, affording you enough time for compilation and submission to ASHHRA in a timely manner. • Information submitted must be reflective of the calendar year 2010 only. Please note: All nationally recognized affiliated ASHHRA Chapters may participate. The Chapter must have a current approved affiliation agreement on file with the ASHHRA national office for the 2010 program year 91 Platinum Sponsor

Seven (7) Program Categories: 1. Basic Chapter Management 2. Advanced Chapter Management The five (5) ASHHRA HR Leadership Competencies: 3. Reach beyond the Expected - HR Delivery 4. Embrace New Learning - Healthcare Business Knowledge 5. Raise Your Voice - Community Citizenship 6. Lead With Your Heart - People Strategies 7. Exemplify Excellence - Personal Leadership 92 Platinum Sponsor

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 93 Basic Chapter Management All items required Roster with ASHHRA members designated Membership Campaign ASHHRA Promotion By-laws and Affiliation Agreement President ASHHRA Member Budget Annual Objectives Executive Committee Meetings Communication of Meeting Minutes Election of Officers to Regional Consultant and ASHHRA Platinum Sponsor

Advanced Chapter Leadership Section – options • • • 94 New Membership Orientation Chapter Membership Diversity Chapter By-laws – President-elect must be ASHHRA member Chapter By-laws – Secretary must be ASHHRA member Chapter By-laws – Treasurer must be ASHHRA member Chapter Budget – Treasurer’s Report Chapter Committees Chapter funds for President. Elect to attend Annual Leadership Conference Chapter nominates an ASHHRA Outstanding Chapter Achievement Award Chapter nominates an ASHHRA Outstanding Chapter Officer Award Platinum Sponsor • • • • Chapter distributes at least 2 newsletters via paper or electronic Chapter conducts Human Resource projects Regional Collaboration with other ASHHRA Chapters National ASHHRA participants Chapter President or designee attends Annual Conference Chapter Website Advanced Chapter Website Chapter Leader Position Descriptions Leadership Transition Meeting Chapter Leadership Succession Planning Chapter Reward & Recognition Chapter Code of Ethics Promotion of ASHHRA Contribute to ASHHRA publications Extra Credit

Reach beyond the expected – HR Delivery • Although effective administration has always been the expected norm, HR Leaders are now required to raise their skills – in recruitment and selection, compensation and benefits, human resources development, employee and labor relations, regulations, compliance, and more. • The “new” expectations for HR delivery demand effective and highquality programs and services through the utilization of measurement and analysis. HR delivers through: – – – 95 Systems and Services Transactional Work Compliance Technology Systems and Solutions Metrics and Benchmarking Platinum Sponsor 12 Points

Embracing New Learnings – Healthcare Business Learnings 10 points • Knowing the “business” side of healthcare requires that HR Leaders shape strategies through seasoned judgment and visionary insight. • As HR transitions to this new role, HR Leaders will be called upon to demonstrate healthcare business knowledge by: – Understanding the delivery of healthcare from the perspective of consumers, employees, payers, physicians and regulators – Supporting and exhibiting cross-functional capabilities – Applying best practices throughout the organization 96 Platinum Sponsor

20 points Raising your Past – Community Citizenship • By understanding the needs of different stakeholders and by being capable of responding to those needs, HR Leaders are invaluable resources for their organizations. As community citizens, they: – Build relationships with internal and external stakeholders by connecting community to business results – Convene diverse groups to engage them in dialogue about the role of healthcare in the community – Partner with external communities to promote the development and growth of healthcareers – Personally participate in professional organizations, networks, and community boards 97 Platinum Sponsor

Lead with your Heart – People Strategies 20 points • When HR leads the way, employee recruitment, retention and satisfaction grow, and business results improve. To ensure the alignment of business strategies with organizational culture, HR Leaders focus on people strategies to: – Capture the hearts and minds of their people – to create the desired culture – Foster meaningful work that supports a high performance environment and effective delivery of care – Create operating models and structures that support the alignment of people, strategies and culture – Develop value-based leaders who have the ability to create a shared vision that delivers results for the organization – A ttract and develop a diverse workforce that meets both the needs of patients and the community – Ensure that their organizations have talent management and succession planning in place to sustain delivery of care 98 Platinum Sponsor

Exemplify Excellence – Personal Leadership • More than any other group, HR is better equipped to address issues of integrity such as ethics, honesty, accountability and business practices. HR Leaders reflect personal leadership through integrity and courage when they: – Champion the mission and vision of their organizations – Display passionate dedication to the mission of healthcare, especially in the care of patients and families – Inspire, influence and motivate others – Build trust through collaboration and consultation with stakeholders within the organization – Model transformational thinking and continuous improvement – Focus on achieving exceptionally high standards and are accountable for results – Demonstrate self-awareness and self-motivation 24 – Champion continuous learning and self-growth points – Exhibit leadership through community service 99 Platinum Sponsor

Scoring 100 Platinum Sponsor

Final Checklist 101 Platinum Sponsor

Award Point System FOUR STAR • All Basic Chapter Management Items Required, • plus a total of 95 - 109 points THREE STAR • All Basic Chapter Management Items Required, • plus a total of 70 – 94 points TWO STAR • All Basic Chapter Management Items Required, • plus a total of 40 – 69 points ONE STAR • All Basic Chapter Management Items Required, • plus a total of 20– 39 points HONORABLE MENTION All Basic Chapter Management Items are Required 102 Platinum Sponsor

Participation Levels • FOUR STAR • $700 awarded plus 3 Membership Certificates • THREE STAR • $400 awarded plus 2 Membership Certificates • TWO STAR • $300 awarded plus 1 Membership Certificate • ONE STAR • $200 awarded plus 1 Membership Certificate • HONORABLE MENTION • Program Certificate 103 Platinum Sponsor

Questions? Contact Your Regional Consultant: CHAIR Karmen Reid, Section Head, Salary Admin Mayo Clinic 200 First Street Southwest Rochester, MN 55905 Phone: 507/266 -0895 Fax: 507/284 -1445 EM: reid. karmen@mayo. edu REGION 1, Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont Lisa Mc. Ilwain Vice President, Human Resources Lincoln County Healthcare 35 Miles Street Damariscotta, ME 04543 Phone: 207/563 -4578 Fax: 207/563 -3717 EM: lisa. mcilwain@lchcare. org REGION 2, New Jersey, New York, Pennsylvania James Papp Manager, Organizational Development Du. Bois Reginal Medical Center POB 447 Du. Bois, PA 15801 Phone: 814/375 -3227 Fax: 814/372 -3227 EM: jmpapp@drmc. org 104 Platinum Sponsor REGION 3, Delaware, District of Columbia, Kentucky, Maryland, North Carolina, Virginia, W. Virginia Lynette Walker, RN, Ph. D. Director, Human Resources Central Baptist Hospital 1740 Nicholasville Road Lexington, KY 40503 -1499 Phone: 859/260 -6179 Fax: 859/260 -6069 EM: lwalker@bhsi. com REGION 4, Alabama, Florida, Georgia, Mississippi, Puerto Rico, South Carolina, Tennessee Karen Burks, Director, Human Resources Le Bonheur Children’s Medical Center 7242 Easterly Lane Memphis, TN 38125 Phone: 901/287 -5154 Fax: 901/287 -5185 EM: burkska@lebonheur. org REGION 5, Canada, Illinois, Indiana, Michigan, Ohio, Wisconsin Carol J. Bank, VP, Human Resources Divine Savior Healthcare PO Box 387 Portage, WI 53901 Phone: 608/745 -5620 Fax: 608/745 -5181 EM: cbank@dshealthcare. com

Regional Consultants cont. . REGION 6, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota Kenneth Brown, Vice President, Human Services Pratt Regional Medical Center 200 Commodore Pratt, KS 67124 Phone: 620/450 -1170 Fax: 620/450 -1410 EM: kbrown@prmc. org REGION 7, Arkansas, Louisiana, Oklahoma, Texas Eileen Brown, MPPM Director of Recruitment & Benefits Valley Baptist Health System 2101 Pease Street Harlingen, TX 78550 Phone: 956/389 -6548 Fax: 956/389 -1990 EM: eileen. brown@valleybaptist. net REGION 8, Arizona, Colorado, Idaho, Montana, New Mexico, Utah, Wyoming Alisa Rathbun VP, HR & Talent Resources Centura Health at Home 1391 Speer Blvd, Ste. 600 Denver, CO 80204 Phone: 303/561 -5000 Fax: 303/561 -5217 EM: alisarathbun@centura. org 105 Platinum Sponsor REGION 9, Alaska, California, Hawaii, Nevada, Oregon, Washington Kristen Fox, MBA, SPHR Director, Human Resources Kadlec Regional Medical Center 888 Swift Blvd. Richland, WA 99352 Phone: 509/942 -2207 Fax: 509/942 -2731 EM: foxk@kadlecmed. org CHAPTER OFFICER DIRECTOR (Term expires 12/31/10) Barry Lindeman, Director, Human Resources Clark Regional Medical Center 1107 W. Lexington Avenue Winchester, KY 40391 Phone: 859/745 -3404 Fax: 859/745 -3643 EM: blindeman@clarkhospital. org ASHHRA Staff Liaison Regina Stoker Phone: 312/ 422 -3725, Fax: 312/ 422 -4575 EM: rstoker@aha. org Secondary Staff Liaison Sharon Allen Phone: 312/422 -3722 Fax: 312/422 -4575 EM: sallen@aha. org

Where to Submit Applications All materials should be received by ASHHRA no later than the announced deadline Attention: Regina Stoker, ASHHRA, One North Franklin, 31 st Floor, Chicago, IL 60606 106 Platinum Sponsor

BREAK Platinum Sponsor

BREAKOUT SESSION Kristen Fox, M. B. A. , SPHR ASHHRA Region 9 Consultant, Director, Human Resources Kadlec Regional Medical Center

Breakout Session – By Chapter Size (Large – 140+, Medium – 75 -140, Small – 74 or less) Please take a moment to review the questions and identify which question you would like to discuss first to ensure that enough time is allotted to the areas of interest for the group. • How Chapters are using technology to connect with members. Is anyone using Facebook, Linkedin, Twitter? • Have you seen conference attendance drop because of the economy? What are you doing in response? How are you delivering education? Is anyone using Web technology? Participation and costs? • How do you reach out to involve senior HR leaders? • Who in your chapter is responsible for the Chapter Management submission? • How are Chapters meeting the ASHHRA Awards criteria for working with another Chapter in their region? • What kind of succession planning do you have for board members and officers? • How are Chapters using the health care reform toolkit available on the ASHHRA Web site? • Do Chapters do anything special to attract student members? Do you do anything to leverage student talent in internships or projects? 109 Platinum Sponsor

LUNCH, CONFERENCE EVALUATION, COMMENTS, CLOSING REMARKS THANK YOU FOR ATTENDING HAVE A SAFE TRIP HOME