WELCOME TO DIALOG PEOPLE, TECHNOLOGY - ENABLING BUSINESS
The Next Few Weeks Monday. Introductions, lunch in boardroom, Dialog Induction Tuesday Interviews and resumes Wednesday Soft Skills Thursday Introduction to Rational, some features of Lotus Notes Friday Site visits with mentors Monday. SAGE Methodology & Project Management Tuesday Continue PM preparation This will be followed by more specific technical training. This will be individually tailored to the area you will be working in Wednesday Presentation of Methodology project This will be followed by more specific technical training. This will be individually tailored to the area you will be working in.
Some Administrative Matters u. Building Access u. In case of Fire u. Facilities u. Who is where u. Tour
Bernie Ward Resource Area Glenn Horne Payroll IT 1073 1106 Nicole Le. Maistre IT Manager 1060 Woonwalk International 1082 Bob Tisdall Director 1136 Kitchen / Staff Room Marge Henry Accountant 1074 Noelene Holm A/cs Payable 1090 Server Room Response Center ICE Media 1190 Ext 1075 To Terrace Cheryll Jones Ext 9, 1000 Reception Waiting Area Kitchenette Reception Use Only Meeting Room 1 Meeting Room 2 Gents LIFTS RESTROOMS Fire Escapes Ladies Security doors – pass card required Ground Floor ICE Media Paul Campbell, MD Ice Media
David Sachs 1125 Judith Burley 1126 Steve Mc. Cormick 1011 FINANCIAL SERVICES Tony Middlemiss Rob Gillon 1017 1015 Karen Swift 1052 Karen Marlow 1027 Ron Fawcett 1016 Chris Rawson-Harris SALES 1014 Team Meeting Room 1 Alan Key MD 1111 BUSINESS INTELLIGENCE SERVICES IBM Tallula Sandison 1187 NAVISION Resource Area First Aid Kit Katie Burt 1104 P/COPIER Caroline Thomas SERVICES Gents Team Meeting Room 2 LIFTS RESTROOMS Fire Escapes Ladies LOTUS NOTES Bob Tisdall, Director 1101 Kitchen Security doors – pass card required Boardroom Small Board Room 1 Third Floor Small Board Room 2 Server Room Thelma Beattie 1018 1051 R e s o u r First c Aid Kit e A Marilyn r Saunders e 1168 ADMINISTRATION a Kelly Gannon 1034 Christine Ewin JJ Jerimias 1053 1070 Jeremy Watson 1065 1197 Trent Stringfellow 1159 1029 Corallee Pedersen AXIOM Lucas Doessel Finance& Admin 1109 Rick Lawrie 1013 Jeff Portwain 1024 1026 Jennifer Donoghue 1010 Hazel Connor 1103
Dialog Way of Doing Business Induction Course & Introduction To Professional Skills
Today’s Agenda u Dialog, Our Company Ø History of Dialog Ø Future for Dialog u Dialog, Our People & Processes Ø Expectations Ø Dialog’s SAGE Methodology Ø Our clients
About Dialog
Mission Advance our client’s corporate objectives and improve their business operations through the implementation of costeffective IT and telecommunications.
History u 1979: Started with 3 people in Qld u 1987: Merged with Skills and Solutions u 1991: ISO 9001 certified u 1999: Acquired Intrinsic and Addease u 2000: Bought 50% share of ICEmedia u 2003: Acquired BBB u. NOW: Over 450 people nationally
What Makes Us Special? u Involved from strategy to maintenance, from leading to supporting, understanding clients’ business u Committed focus, clients’ best interest, committed to providing excellent services u Can Do flexible, adaptable, getting the job done u Always consistency, quality, reliability, success
What Is Our Business? Designing, developing and implementing IT solutions, including: u Consulting u Outsourcing u Technology management u Systems integration u Project management u Systems development u Applications management services u Response centre u Training u Industry specialists u Technology specialists
The Things We Do We work in many areas, including: u E-business u Data Warehousing / Business Intelligence u Groupware u Web, / Collaborative workflow Internet, Intranet u Multimedia u Knowledge Management
Dialog’s Products u Financial Systems: Navision Financials, Infinium, Dialog Hire, MXP u Human Resource Management System: AXi. OM u Business Intelligence Systems: Cognos Suite, Crystal Decisions Suite & Ardent Datastage, SQL Server. u Response Centre: HEAT Help Desk, remedial maintenance and support, infrastructure management
Dialog’s Clients u Many clients, industries, all kinds of technology u Local, State & Commonwealth Government u Small, medium and large private enterprises u We are responsive, flexible and like to work closely with our clients. u Based on long term business relationships, trust and achievement u Over 75% of our business is repeat and referral
A Sample of Dialog’s Clients u Environmental Protection Agency u Suncorp Metway u Department of Natural Resources u BP u Main Roads Department u Telstra u Queensland Health u Brisbane City Council u Energex u Bechtel u Ergon u Boral u Queensland Rail u Mc. Donalds u. P & O u Burger King u 3 M u Pizza Hut u Golden Casket u Coca Cola u Times Warner / Sea World u Nestle u Meadow Lea u Burswood, Star City & Sky City Casinos
FACTORS AFFECTING OUR BUSINESS Corporate profits are improving. Companies are spending but very prudently. IT still viewed circumspectly. Remains a buyers market. Clients know it!
FACTORS AFFECTING OUR BUSINESS Supply demand equation is still out of balance A lot of good people not employed or underemployed For the second time, QUT didn’t fill its quota Dialog has not had a real price increase for 3 years
FACTORS AFFECTING OUR BUSINESS Off-shoring will continue to impact our industry Government agencies have been given a green light Dialog has proven it can compete effectively
FACTORS AFFECTING OUR BUSINESS Clients tell us they like our business model A stable pool of experienced consultants Big enough, but not too big Broadly based Strong enduring Client relationships forged over 25 years Strengthening relationships with long term partners
Dialog - Corporate Citizen u Co-operative education program u Faculty Advisory Board for QUT u Sponsor Griffith Trio (Qld Conservatorium) u Support Charities – eg: Ø RSPCA & Starlight Foundation Ø Camp Quality Aust Ø Guide Dogs Qld Ø Qld Cancer Fund u Community Sporting Teams & Events Ø Hockey, basketball, netball, rugby
Corporate Structure Managing Director ALAN KEY Ice Media PAUL CAMPBELL Moonwalk International PETER HARVEY NSW QUEENSLAND VICTORIA ACT Services Manager ERP Solutions Regional Manager WESTERN AUSTRALIA Regional Manager TONY ZACH ALAN KEY ROBERT MOTEN NEILL HILLS-JOHNES ALAN KEY Services BEVERLEY TILBURY Corporate Services Manager LUCAS DOESSEL Sales Manager Marketing Manager BOB TISDALL CHRIS RAWSON -HARRIS NORTHERN TERRITORY Regional Manager JEFFERY HOWARD
Queensland Alan Key Regional Manager Brisbane Alan Key Services Townsville Rob Gillon Account Manager David White Service Delivery Manager David Sachs Financial Systems Ron Fawcett Business Intelligence Systems Jennifer Donohue AXIOM Lucas Doessel Corporate Services
Services Alan Key Alan Roberts, Chris Armstrong, John D’Hooghe Executive Consultants (Consulting Support) Rob Gillon Steve Mc. Cormick Jeff Portwain Tony Middlemiss Tallula Sandison Caroline Hyndman Karen Marlow Karen Swift Local Govt Environment Rail Telecomms Defence Education Mining, Energy Finance Collaborative Solutions IBM Lotus Notes IBM Websphere Health Transport Justice Consulting Services Team (~ 250) Administration: Lucas Doessel, Thelma Beattie, Marilyn Saunders, Cheryll Jones Chris Rawson-Harris Sales Management (Sales Support) Rick Lawrie
IBM Solutions Team u. Collaborative workgroup solutions u. Services all sectors u. Represented by all Account Managers u. Biggest in Qld, 2 nd biggest in Aust u. Award-winners in 1999, 2000 u. IBM Lotus Notes/Domino Premier Partner u. IBM Websphere u. IBM Rational u. Microsoft Premium Partner
Financial Systems u Microsoft Navision Financials (Windows Financials & payroll) u Dialog Hire System (Financials for hire businesses) u MXP Financials (character based in Progress 4 GL legacy)
Business Intelligence Systems u Ron Fawcett u Consulting, Design, Development & Implementation u. Cognos Suite BIS tools (Impromptu, Powerplay) u. Datastage (Data Warehouse Middleware) u. Crystal Decisions (Crystal Reports, Seagate Info) u. SQL Server
National Response Centre u Nicole Le. Maistre ØSupport clients who have bought Dialog solutions ØSupport clients who have been referred by all Dialog Regions ØProvide internal IT support for Dialog nationally 1300 361 040
ICEmedia u. Bob Tisdall & Paul Campbell ØMultimedia design and development ØWeb sites ØCD Rom Ø 50 % ownership by Dialog
Regional Office Capabilities All Dialog offices can offer and support all Dialog products & services
Northern Territory Howard Jeffery Professional Services Mgr, Marion Wentriro Office Manager Consultants (~ 30)
NSW West Sydney Office Neill Hills-Johnes National Manager ERP Solutions Kerry Proctor NT Financial (Navision) North Sydney Office Beverley Tilbury NSW Services Business Manager David Rapley Infinium AS 400 Consultants / Sales (~29) Consultants / Sales (~20)
A. C. T. Robert Moten Regional Manager Suzanne Mc. Cutcheon Office Administrator Consultants (~20)
Victoria Alan Key Regional Manager TBA Paul Turton Account Manager Services Delivery Manager Services Team Consultants (~20)
Western Australia Tony Zach Services Manager Kendra Shields Office Manager Consultants (~25)
Company Performance 2003 / 2004 – Full Year u Revenue $46. 5 million u People 440 2004 / 2005 - Budget u Revenue $53. 5 million u People 490
Five Key Agendas: 1. Regional diversification “A significant player throughout Australia” 2. Partnership with Suppliers “Leverage business through relationships” 3. Partnership with Clients “Generate long term, stable business” 4. Partnership with Staff “Dialog succeeds when we all succeed” 5. Corporatisation “Many products & services - One company”
Your Personal Support Facilities u Other Experienced Professional Staff (>400) u Dialog SAGE Methodology u Corporate Handbook u Self-paced Training Materials ---------------------------u Extranet, Dialog Lotus Notes Databases & Email u Policies u Staff Meetings u Performance Review / Training Plans
Dialog Extranet www. dialog. com. au/extranet
Dialog’s Extranet If you don’t have access – Email responsecentre@dialog. com. au They will issue you a User ID and Password.
Dialog Policies Refer Corporate Handbook. Examples Include: u Estimating & Quotations u Training u Leave u Remuneration u Email usage u Virus Detection u Use of Dial-up Facilities u Code of Conduct u Purchasing u Billing, timesheets, overtime etc u Equity u Sexual Harassment u Media u Travel
Performance Measurement And Rewards System (MARS) - Objectives u Provide timely feedback u Fair and objective u Implemented for all of Dialog u Consistent across Dialog u Involve Senior field staff u Promote corporate values of professionalism & customer service u Involve the individual in preparation
MARS - Features u Positive opportunity to exchange views u Key component of how Dialog values its staff u Review addresses: Ø Relationship Management Ø Work Attitudes Ø Technical Skills Ø Career Aspirations Ø Development Needs Ø Training Plans Ø Salary
Performance Review Elements u Probationary review after 3 months u Assignment review at end of each project or assignment (for consultants in field) u Assignment review at 4 to 6 monthly intervals (for staff in ongoing roles) u Assignment review just prior to 12 monthly review u Use it to update your resume. u Annual Performance Review on 12 months anniversary
Assignment Review u. Complete first page at the beginning of the assignment u. Ensure you have clear measurable targets u. Be open to suggestions for improvement
Annual Performance Review u Be prepared u Ensure resume is up-to-date u Ensure Assignment Reviews have been completed u Think about your performance u Remember Dialog has high expectations. “Meeting expectations” is not a negative comment u Seek feedback and constructive comments u Be prepared
Скачать презентацию WELCOME TO DIALOG PEOPLE TECHNOLOGY — ENABLING BUSINESS
34506c7172edcda9ea7401951ad3d81c.ppt