Welcome Opening class for ITEC 1010 3 0

Welcome Opening class for ITEC 1010 3. 0 A Professor G. E. Denzel Faculty of Arts Atkinson College ITEC 1010 A F 2002

Agenda q Greetings q Course outline q The ITEC web page and the ITEC 1010 web page q Course questions? Faculty of Arts Atkinson College ITEC 1010 A F 2002

Course Outline q Go to the ITEC 1010 A web page: § Note Course Outline is available here, along with course notes, grades (after assignments and tests), links, feedback mechanisms, etc. Faculty of Arts Atkinson College ITEC 1010 A F 2002

The ITEC web pages q www. yorku. ca/itec § This page takes you to all of the different ITEC programs at York. You may want to look at both the Atkinson and Arts pages. For Arts students, the ITEC ARTS web page is extremely important, and should be checked at least weekly. q www. yorku. ca/lezned § This is my home page, and from it you can access the home page for this course. You should certainly bookmark the page for this course. It will have all of the assignments and details on tests. It will also have the powerpoint slides from lectures (usually available one day before class). It will also have links to other relevant pages. Faculty of Arts Atkinson College ITEC 1010 A F 2002

The Plan of This Book Part 1 INFORMATION TECHNOLOGY IN THE BUSINESS ENVIRONMENT 1. Introduction : B usiness and Information Technology 2. Organizational Structure and Information Technology Part 2 INFORMATION TECHNOLGY INFRASTRUCTURE 3. 4. 5. 6. 7. Computer Hardware Computer Software Managing Organizational Data and Information Telecommunications and Networks The Internet and Intranets Part 3 APPLYING INFORMATION TECHNOLOGY FOR COMPETITIVE ADVANTAGE 8. Interorganizational and Global Information Systems 9. Functional and Enterprise Systems 10. Data, knowledge, and Decision Support 11. Intelligent Systems in Business 12. Electronic Commerce 13. Strategic Information Systems and Reorganization Part 4 DEVELOPING AND MANAGING INFORMATION SYSTEMS 14. Information Systems Development 15. Implementing IT: Ethics, Impacts, and Security Faculty of Arts Atkinson College ITEC 1010 A F 2002

CHAPTER 1 INTRODUCTION : BUSINESS AND INFORMATION TECHNOLOGY Faculty of Arts Atkinson College ITEC 1010 A F 2002

Learning Objectives q Discuss business pressures and responses in today’s Information Age q Differentiate between data and information, and describe the characteristics of high-quality data. q Name and describe the components of an information system. Faculty of Arts Atkinson College ITEC 1010 A F 2002

Learning Objectives (cont’d) q Describe the capabilities expected of information systems in modern organizations. q Describe opportunities for strategic use of information systems. Faculty of Arts Atkinson College ITEC 1010 A F 2002

q q q q q Business in the Information Age: Pressures Global Competition for Market and for Labor Need for Real-time Operations Changing Work Force Customer-Oriented Operations Technological Innovation and Obsolescence Information Overload Social Responsibility of Organizations Government Regulation and Deregulation Ethical Issues Organizational Responses to Business Pressures in the Information Age Faculty of Arts Atkinson College ITEC 1010 A F 2002

Business in the Information Age: Responses q Strategic Systems q Customer Focus and Customer Service § mass customization q Continuous Improvement Efforts § just-in-time (JIT) § total quality management (TQM) Faculty of Arts Atkinson College ITEC 1010 A F 2002

Responses (cont’d) q Business Process Reengineering § Empowering Employees and Fostering Collaborative Work § Team-based Structure § Business Alliances • supply chain management and enterprise resource planning (ERP) § Electronic Commerce Faculty of Arts Atkinson College ITEC 1010 A F 2002

Business Pressures & Organizational Responses : Summary Business Pressures Global Competition for Market and Labor Need for Real-time Operations Changing Work Force Customer Orientation Technological Innovation and Obsolescence Information Overload Social Responsibility Government Regulation and Deregulation Ethical Issues Faculty of Arts Atkinson College Organizational Responses Strategic Systems Customer Focus and Customer Service Continuous Improvement Efforts (Just-in-Time, Total Quality Management) Business Process Reengineering (BPR) Team-based Structure Business Alliances Electronic Commerce ITEC 1010 A F 2002

Capabilities of Information Systems q Provide Fast and Accurate Transaction q Provide Large Capacity, Fast Access Storage q Provide Fast Communications (machine to machine, human to human) q Reduce Information Overload q Span Boundaries q Provide Support for Decision Making q Provide a Competitive Weapon Faculty of Arts Atkinson College ITEC 1010 A F 2002

Components of Computer-based Information System HARDWARE SOFTWARE PEOPLE DATABASE PROCEDURES NETWORK Faculty of Arts Atkinson College ITEC 1010 A F 2002

IT Supports People Transactions q Place order for a book at Chapters q Enrol into a course at York q Mount a permission for a student q De-enrol a student for not having prerequisites q Change your address q Open an ACADLABS account q Renew a car license plate Faculty of Arts Atkinson College ITEC 1010 A F 2002

IT Supports People Tasks Write an essay Write a memo Prepare a slide presentation Analyze your expenses Prepare a budget Do your taxes Faculty of Arts Atkinson College ITEC 1010 A F 2002

Data Hierarchy Data Information Knowledge Faculty of Arts Atkinson College ITEC 1010 A F 2002

Data Hierarchy Transaction Data Summarize Information Interpret Knowledge Faculty of Arts Atkinson College ITEC 1010 A F 2002

Example Course Enrolments Joe enrols in PHIL 2075 SIS db records transaction Count in course hits max Suzy tries to enrol SIS rejects Automated extract of enrolments in PHIL courses PHIL Chair puts enrolments and maxes into spreadsheet Chair notes full course, looks at overall pattern, requests permission to open backup section Faculty of Arts Atkinson College ITEC 1010 A F 2002

Tools q Databases § MS Access § Oracle § DB 2 § Others q Spreadsheets § Excel § Word Perfect Office spreadsheet § Star Office spreadsheet § Others Faculty of Arts Atkinson College ITEC 1010 A F 2002

Tools (cont’d) q Reporting tools q ERP’s q Knowledge Management Systems § See Globe&Mail article Faculty of Arts Atkinson College ITEC 1010 A F 2002