WELCOME June 15 th 2017 Chapter Meeting 1

WELCOME! June 15 th 2017 Chapter Meeting 1

Chapter Officers Justin Lundgren, President - president@pmiswmo. org Natalie Beissel, Executive VP - execvp@pmiswmo. org Natalie Beissel, VP of Administration – admin@pmiswmo. org Keith Jones, VP of Marketing - marketing@pmiswmo. org Martha Rueda, VP of Communications - info@pmiswmo. org Phillip George, VP of Finance - finance@pmiswmo. org Donald Turner, VP of Education - programs@pmiswmo. org Darin Ellingsworth, Past President - pmief@pmiswmo. org 2

Chapter Volunteers Director of Social Media – Your name here! Director of Records Management – Your name here! Ready to get involved? Numerous Director positions available! • Check out Chapter Volunteering on our website • Ask a board member how you can get involved 3

us on Facebook ON THE WEB@ PMISWMO. ORG 4

Be a winner!! Fill out the meeting survey for a chance to win a $10 Amazon gift card! We want our meetings to be beneficial and appreciate your candid feedback! 5

Quick PDU Opportunities • PMI SWMO Blog Post 2 PDUs Write a blog post of minimum 250 words on a project management topic to be published on the PMI Southwest Missouri web site and social media outlets. If you are interested, please talk with Martha or send an email to comm@pmiswmo. org with a brief description of the topic you would write on. Check out our latest Blog Posts and the Presidents Blog! 6

Chapter Sponsorship Thanks to our sponsors • If you or your company is interested in sponsorship contact any officer or our VP of Marketing for more information. 7

MARK YOUR CALENDAR! July-20 TH Chapter meeting @ Mc. Alister's Deli 6: 00 pm – 8: 00 pm The presentation will be on Procurement Contracts and When To Use Them by Kara Daniel 8

• Today our presentation will be provided by Kathy Martin, Kathy is a licensed Clinical Psychotherapist and Professional Counselor and owns Resolutions (counseling services) with offices in Joplin, Mo and Leawood, Ks • Kathy she performs family counseling, individual counseling, and many other types of evaluations of both court ordered and voluntary clients • She has also been part of the adjunct faculty at Johnson County Community College, Crowder College, and Missouri Southern State University since 1997 • You may contact Kathy at kjmartin 744@gmail. com • Thank you Kathy for taking time from your schedule to provide us with some insight into this important topic. Presentation Title 9

June Chapter Meeting Presentation on Soft Skills By Kathy Martin 10

Influencing the Workplace Communication for change

The Original Five Forms of Power • Each of us have the ability to influence others. In 1959, psychologists John French and Bertram Raven identified five bases of power. • Legitimate power is influencing others due to the authority that accompanies a recognized position in an organization. • Reward power is the ability and willingness to give to others. Examples include praise, perks, recognition, money and much more. The reward is influential because it is valued by others as well. • Expert power is the most valuable power base. We respond to expertise in any field in recognition of their skill and competence.

The Original Five Forms of Power • Referent power is based on strong relationships. It is earned from being liked and respected by others. Charismatic people attract and inspire loyalty. • Coercive power is the ability to punish and force others to take action. While not a desirable use of personal power, coercive power is a reminder of consequences for behaviors deemed inappropriate or unethical. It is most effective when used sparingly.

Six years later, the sixth form • Informational power: information is power. • Each of us hold power and can influence others. Awareness of these forms of power can help us respond to the influence of others in the most professional and productive manner as well as influence others. • Focusing on expert and referent powers increase informal power in a formal corporate structure. In the workplace today, being informed and educated is a key method to developing expert and referent skills.

Things to consider • Recognize when and where you have used a power base of influence. • Considering the intended and unintended consequences of that experience will you attend to the task differently in the future? • Assess the influence of other people over you. Identify which type of power they use? Is it an appropriate use of their authority? • If necessary, how would you develop a strategy to reduce inappropriate use of power by others that impact you. • Remember, you are never without personal power. Use your personal influence to maintain your own sense of personal power and control.

Soft Skills of Communication • Soft skills are interpersonal and relationship-building skills. • Soft skills enhance collaboration. • Communication that builds teamwork and leadership is based in soft skills. • While soft skills cannot be measured the impact of using them can be. • Soft skills increase effectiveness in persuading and teaching others.

Soft Skills and Team Work Employers and coworkers want to collaborate with others who “play well with others. Effective team work increases productively for the team and reflects well on each individual of the team. Roles vary from task to task. Depending on the skill set required for the common goal roles within the team will change: be a good leader or team member to best meet the team goal.

Soft skills: Adaptability and Problem Solving • Functional fixedness, inability to see an old problem in a new way, is a barrier to problem solving. • Organizations require learning and growth to meet the changing needs to sustain in the industry. • Soft skills provides opportunity for opposing views to have merit while moving the group thinking toward a unified goal. • Problem solving is most effective when it includes the expertise and experience of each member of the group. • Development of measurable results encourages everyone to “buy in”.

Soft skills and Critical Observation • Assuring quality data collection techniques and transparent presentation of the data is critical to setting goals. • Rather than simply summarizing the data, highlight key areas for attention: repair or growth. Develop an action plan to address identified highlights that promotes win-win options. • Critical observation is the ability to visualize implementation of the data to meet organizational, team and/or individual goals.

Soft Skills and Conflict Resolution • The ability to resolve conflicts is necessary for your promotion within the organization as well as improving daily work life. • Skills required are good listening, the ability to persuade and negotiate without magnifying the conflict. • Development of relationship in the organization provide the opportunity to influence others, guiding to mutually beneficial outcomes. • Earn a reputation for developing win-win solutions that meet the needs of the organization and the individuals involved.

Soft Skills: Show- don’t tell • Soft skills are an acquired skill and can be learned. • Take a class on communication: written and spoken. • Join Toastmasters. • Workshops that enhance conflict resolution and/or leadership skill building. • Find or be a mentor. • Volunteer: non profit organizations typically utilize soft skills that can transfer to the workplace. • Practice at home, at fun and at work.

Soft Skills and Team Building • Treat people with respect • Give people the chance to take risks: to fail or succeed. • Recognize and reward efforts: it can be contagious. • Be responsive and approachable. • Be professionally transparent. • Be consistent and reliable. • Help other achieve success • Compiled from “ 7 ways I gain influence with my team. R. Edmondson

Tools to build Soft Skills • Mindtools. Com • Mindtools. Free newsletter • Monster. com • Business Journals • Industry Journals • Organizational and Industrial Psychology • Workshops on effective written and spoken communication. • Developing an effective organizational culture of listening.

Resources cited in this Power. Point • Psychology Today. Cutting Edge Leadership. • Mind Tools. com • Monster. com • Ron Edmundson. com • Psychology text by Hockenberry and Hockenberry. 8 th edition

• Thank you everyone for coming and have a great week! Presentation Title 25