Web-based Training and Resources for Medical Assistants Leslie Heyden, MA California Department of Public Health Immunization Branch Information and Education Section April 2, 2009
eziz. org
What you will learn • • CDPH needs assessment approach Data sources Results of data analysis Impact of data analysis on design of audiencecentered training and website • Audiences’ needs and how they were met
Background–Ongoing Issues • Continued problems with vaccine loss and ordering errors • Limited VFC field staff and time to train/educate increasing number of new VFC providers and staff • Limited availability and access to classroom IZ training for medical assistants
Primary Target Audience • Medical assistants in California VFC provider practices who are responsible for at least one of the following: § Administering vaccines § Proper storage and handling of vaccines § Ordering vaccines
Needs Analysis–Objectives • Identify primary target audience (medical assistants) characteristics • Identify MAs’ IZ training needs • Identify additional VFC provider training/information/education needs • Assess provider technological readiness (i. e. Is distance learning feasible? )
MAs: • Responsibilities • Training • Tenure Providers: • Willingness to allow access to training • Technical ability to access training • Type of practice
Needs Analysis–Methodology • Send survey with VFC recertification letter (received 1000+ responses) • Interview § § § VFC field reps VFC call center customer service reps VFC program manager VRC field services manager Medical assistants Instructors in medical assistant training programs • Review existing training resources (print, classroom, online)
VFC Providers–Average MA Tenure
VFC Providers–Willingness If we build it, they will come. Very Somewhat Uncertain Not
VFC Providers–Willingness How long can they stay?
Needs Analysis–Conclusions • Distance learning is feasible • elearning is optimal training delivery method • Training is needed in these content areas: § § VFC program info Vaccine administration Storage and handling Vaccine inventory management
Solution–eziz. org • New California VFC program website • One-stop shop for California VFC providers • Up-to-theminute news about vaccine availability, and more 13
Repository of printable resources • VFC forms, job aids, guidelines, posters, etc. 14
State-of-the-art “learning portal”
EZ-IZ elearning Curriculum • • • Preparing Vaccines Administering Vaccines Storing Vaccine (June-July 2009) Monitoring Vaccine Temperatures (June-July 2009) Ordering Vaccines (TBD) Receiving Vaccines (TBD) Patient Education (TBD) Immunization Documentation (TBD) Others (TBD)
Instructional format 1. Pre-test 2. Lesson § § Less than 15 minute to complete Learner can quit and return later to same place 3. Post-test 4. Certificate of Completion • Automatically prints with learner’s name
Multiple Choice Exercise
Drag & Drop Exercise
Video Skill Demonstration
Learning Management System • Learning Management System (LMS)—software that automates the administration of training • Is primary data source for monitoring & evaluation of elearning • Registers users, tracks courses in curriculum, and records data from learners § Pretest § Lesson § Post-test • Provides reports
Meets Needs of Medical Assistants • Availability 24/7 • Short self-paced, self-study interactive elearning lessons • Videos of skill demonstrations • Online, printable certificates of completion • Intuitive navigation—regular computer users and people who play computer games can quickly begin surfing EZ-IZ
Meets Needs of VFC Providers • Availability 24/7 • Instant access to: § § VFC program info and FAQs Vaccine availability info VFC forms (e. g. , enrollment, ordering) Job aids (e. g. , temperature logs, immunization schedule, immunization site map) • Online recertification • Training for IZ staff § Free § Guaranteed consistent content and approach
Coming Soon–Storage & Handling • Two new interactive elearning lessons § Storing Vaccines includes how to: • Prepare a vaccine storage unit for storage • Store vaccines in refrigerators and freezers • Safeguard the storage unit power supply § Monitoring Vaccine Temperatures includes: • Types of thermometers and how to read them • How to read negative numbers • How to complete refrigerator and freezer temperature logs • How to respond to out-of-range temperatures • Available late June/early July 2009
Storing Vaccines
Monitoring Vaccine Temperatures
Leslie Heyden Health Educator & Instructional Designer Leslie. Heyden@cdph. ca. gov (510) 620 -3754 Natalie Nakahara Creative Director Natalie. Nakahara@cdph. ca. gov (510) 620 -3750 www. eziz. org 28
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