Water Services Regulation PRESENTATION TITLE Regulation Imbizo Presented by: Name Surname Presented by: Directorate Anet Muir Acting Chief Director: Water Services Regulation Date 13 May 2015
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Water Services Sector Vision • All people living in SA have access to adequate, safe, appropriate and affordable water and sanitation services, use water wisely and practise safe sanitation • Water supply and sanitation services are provided by effective, efficient and sustainable institutions that are accountable and responsive to those whom they serve. Water services institutions reflect the gender and racial diversity in SA
Water Services Sector Vision • Water is used effectively, efficiently and sustainably in order to reduce poverty, improve human health and promote economic development. Water and wastewater are managed in an environmentally responsible and sustainable manner.
Role of Water Sector Regulator • Set and or interpret rules, standards and where relevant grant approvals • Monitor compliance, analyse and publish • Make determinations and enforce decisions, promote transparency and confidence in the action of the Regulator
National Water Services Strategy • Department developed and launched the National Water Services Regulation Strategy in January 2010 • Multi-facetted and programmatic approach allowing for progressive implementation of regulation appropriate to the maturity of the sector while supporting achievement of the development of local government objectives.
Three legged strategy Building the foundation for effective Regulation Full Scope of Water Services Regulation Priority compliance initiatives Revealing performance Social regulation Drinking water quality Financial transparency Drinking water quality regulation Effluent quality Improving accountability Environmental health regulation Strengthening enforcement Economic regulation Priority Programmes Building consumer voice Regulating competencies Building regulatory capacity
Key initiatives and tasks: Drinking Water Quality • Revise National Drinking Water Quality Framework of 2007 • A more rigorous and special application of the enforcement protocol • Rapid technical assessments of drinking water systems • Increased emphasis on supply of drinking water quality data from WSA to the regulator • Introduction of systems for monitoring and reporting drinking water quality by WSAs
Key initiatives and tasks: Drinking Water Quality • Ensure credibility of drinking water quality data through the drinking water quality laboratory strategy (use of credible labs) • Intensive focus on the continuous capacity building of process controller/treatment plant operators • Communication of the revised frameworks and attendant regulatory requirements to all WSA through prov. or other appropriate forums • Monitor and report outcomes and risk by municipality through BD certification programme
Blue Drop Programme Successes • Significant improvement in the national average blue drop score • Overall improvement of drinking water quality compliance • Prominence to water safety planning as the basis for proactive risk based drinking water quality management
Blue Drop Programme and Handbook • Future of the BD certification Programme will be outlined in the Municipal Water Quality Management and Regulation Workplan (3 yr Plan) • Consideration to Targets set by Presidency • Future assessments will be conducted biannually with progress inspections and reporting undertaken during alternate years. This will allow WSI sufficient time to implement recommendations and set up the required systems thus ensuring continual improvement and effective drinking water quality management
Blue Drop Key Performance Areas No KPA % Indicator Proposed KPI% 1 35% Water safety planning process 10% Risk assessment 35% Monitoring programme 30% Credibility of DWQ Data 15% Incident Management 10% Works Classification Compliance 15% Process control registration compliance 50% Water Treatment Works’ Logbook 35% Microbiological DWQ Compliance 50% Chemical DWQ Compliance 45% Operational Compliance 5% 2 3 Water Safety Planning Process Management 8% and Control Drinking Water Quality Verification 30%
No KPA 4 KPA Indicator % Management 10% Management Commitment Accountability Publication of Performance and Local SLA/Performance Agreement Regulation Submission of DWQ Data 5 30% 25% 15% 30% 20% Asset register 15% O&M Manual 15% O&M Budget and Expenditure 20% Design capacity vs Operational Capacity Water use efficiency & Water Loss Management 14% Annual process audit Availability & Competence of Maintenance Team 6 Asset Management KPI% 15% Water balance 30% WDM Strategy and BP incl implementation 30% Compliance and Performance 40% 3%
Outline of BD 10 year plan BD Description 2014(%) 2016(%) 2018(%) 2020(%) 2022(%) 2024 (%) 1 Water Safety Planning 35 35 35 2 Process management and Control 8 10 10 10 3 Quality Compliance 30 30 30 4 Management Accountability 10 10 10 5 Asset Management 14 15 15 15 Bonuses 15 max 15 max Penalties 10 max 10 max Yes Yes Yes 100 100 100 Qualifiers Total 97
Outline of GD 10 year plan ND Description 2014(%) 2016(% ) 2018(% 2020( ) %) 2022(% 2024 ) (%) 0 WD &WCM 3 - - - 1 Strategy & Planning - 30 20 20 2 Asset Management - 10 10 15 20 20 3 Technical Skills - 10 10 5 5 5 4 Credibility - 15 15 10 10 10 5 Compliance & Performance - 35 35 35 6 Local regulation - - - 5 5 5 7 Customer Care - - 10 10 Bonuses - 17 max 17 max Penalties - 10 max 10 max Qualifiers - None 100 100 Total 3 100 100 100
Key initiatives and tasks: Effluent Quality • Dedicate additional resources to the acceleration of licensing for waste water treatment plants • Expand the scope and scale of WWTW being assessed by the regulator • Expand the monitoring of wastewater discharges by the regulator for compliance with legislated standards and license conditions and report on outcomes and risks through the GD certification Initiative
Key initiatives and tasks: Effluent Quality • Utilise the priority municipal compliance initiative process and the regulatory enforcement protocol to address wastewater discharge issues where non-compliance is resulting in unacceptable risks to human life and the environment • Enforce effluent discharge standards in accordance with the “polluter pays” principle as outlined in the WDCS
Key initiatives and tasks: Effluent Quality • Investigate incentives similar to those envisaged in the Drinking Water Quality Framework to promote good performance in the treatment of effluent and in managing effluent discharge quality • Report on regulatory actions and outcomes and • Investigate the accreditation of laboratories being utilised for the measurement of waste water discharge quality
Green Drop Programme Successes GREEN DROP COMPARATIVE ANALYSIS 2009 2010/11 2012/13 Performan ce trend 98 156 (100%) 152 (100%) → 444 821 824 ↑ 37% 45% 46. 4% ↑ 216 (49%) 361 (44%) ↑ 228 (51%) 460 (56%) 415 (50. 4%) 409 (49. 6%) Number of Green Drop awards 33 40 60 ↑ Average Site Inspection Score N/A 51. 4% 57. 0% ↑ NATIONAL GREEN DROP SCORE N/A 71% 73. 8% ↑ Performance Category Number of municipalities assessed Number of wastewater systems assessed Average Green Drop score Number of Green Drop scores ≥ 50% Number of Green Drop scores<50% ↑
Green Drop Programme and Handbook • Future assessments will be conducted biannually with progress inspections and reporting undertaken during alternate years. This will allow sufficient time to implement recommendations and set up the required systems thus ensuring continual improvement and effective drinking water quality management
Green Drop Key Performance Areas No KPA % Indicator Proposed KPI% 1 10% Process control, maintenance and management skill Registration certificate of Works Registration of Process Controllers and 40% Supervisors Competence of Maintenance team Site specific O&M Manual Wastewater monitoring 15% 30% Operational Logbook 2 10% Operational Monitoring 25% Compliance monitoring (Effluent discharges) 35% Laboratory used 5% Analytical quality control 20% Corrective action based on monitoring 15%
Green Drop Key Performance Areas No KPA % Indicator Proposed KPI% 3 Submission of waste water quality results 5% Proof of 12 month data submission >12 months =100% >11 months= 50% >10 months=20% More than 10 months=0% 4 Effluent Quality Compliance 30% Copy of authorisation and Effluent quality Standards 20% Effluent quality categories 90% microbiological compliance 90% chemical compliance 90% physical compliance Compliance with: all 3 cat = 100% (1)&(2) = 80% (2)&(3) = 60% (1) only = 50%
Green Drop Key Performance Areas No KPA % Indicator Proposed KPI% 5 15% Wastewater Risk Abatement Plan (W 2 RAP) in place 50% Wastewater Incident Management Protocol 20% Implementation of protocol 30% Site specific O&M Manual 30% Operational Logbook 10% Proof of bylaws 40% Evidence of bylaws enforcement 60% 6 Waste water quality risk management Municipal bylaws 5%
Green Drop Key Performance Areas No KPA % Indicator 7 5% Wastewater treatment capacity Proposed KPI% Documented capacity and operational 30% loading Medium to long term planning – capacity for treatment system Medium to longer planning for capacity for collecting system 8 Wastewater asset management 15% 40% 30% Annual process audit reporting and implementation plan of findings 25% Condition assessment –reticulation network 15% Infrastructure asset register 20% O&M Budget and Expenditure 30%
Green Drop 10 year Plan Description 2017 (%) 2019 (%) 2021 (%) 2023 (%) 2025 (%) 1 Wastewater Risk Abatement Planning 20 20 25 25 25 2 Technical Skills 10 10 5 5 5 3 Operation, Maintenance, Monitoring 10 10 5 5 5 4 Effluent Compliance 30 30 30 5 Solids/Sludge Management 5 10 15 15 15 6 Management Accountability and Local Regulation 10 5 5 7 Asset Management 15 Bonus 15% max Penalties' -5% max Qualifiers YES Total 100 15 15 15% max -5% max YES YES 100 100
Summary of key tasks: Revealing Performance • The regulator will set up a regulatory Information Management System (integrated and aligned with DWS’ other systems) • The regulatory will promote benchmarking on the part of WSI and implement mandatory regulatory performance reporting for all WSAs • The regulator will require water boards to report annually on a defined set of mandatory performance indicators that are independently audited
Summary of key tasks: Revealing Performance • The regulator will introduce a system of independent audits and assessments of regulatory information provided by WSA. Regulations will be promulgated to establish audit and assessment mechanisms for water services regulatory information • The national water services regulator will report annually on sector performance including the mandatory regulatory performance monitoring measures for both water services authorities and water boards • Audit capability and capacity will be developed
Summary of key tasks: Enforcement • Review legislation and regulations with a view to strengthening enforcement mechanisms • Investigate the institution of a penalty points system for relatively minor transgressions • Review the enforcement protocol based on experiences gained in its use.
CMAs • Responsible for water resource planning and management at catchment level, including licensing of water use and discharges, monitoring abstraction and discharges • Responsible for the implementation of the National Monitoring Programmes which monitor resource quality at catchment level
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