W O Y D H ALIT N 5 A D QU 1 : 20 S AN 1 00 OR 9 SO UDIT I , es ER T A vic D r Se UN PAC al nic ES L IM LS ch G Te AN WIL ONA ad of CH EY SSI He n, ee TH OFE Gr PR ichard R IRC A
‘Spare me the jargon’ EQMS User Group 2015 Richard Green, Head of Technical Services
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
Annex SL ‘The most important management system event since the launch of ISO 9001 itself’ (IRCA) ISO problem –> ISO solution It is called Annex SL because it comes after Annex SK and before Annex SM (in ISO Directives Part 1) Annex SL = ‘The management system writers’ standard’
Annex SL • High Level Structure • Identical Core Text • Common Terms and Core Definitions 5. Leadership Organization - Scope Interested Party Clause 1 5. 1 Leadership and commitment system Requirement- Normative references Clause 2 Management Top management Effectiveness Top management shall demonstrate leadership Clause 3 - Terms and definitions and commitment with respect to the XXX Policy Clause 4 - Context of the organization Objective management system Competence by: Risk Clause 5 - Leadership - ensuring - the XXX Process 6 that Planning policy and XXX objectives Clause Performance are established and are Outsource 7 - Support compatible with the Clause Monitoring strategic direction of Audit the Measurement Operation organization Clause 8 - ensuring - Performance the XXX Conformitythe integration of evaluation Clause 9 Nonconformity management Improvement requirements into the Corrective 10 - system Continual improvement Clause action organization’s business processes; Documented Information - ensuring that the resources needed for the XXX management system are available
Annex SL ‘The adoption of Annex SL is the beginning of the end of the conflicts, duplication, confusion and misunderstanding arising from different management system standards’ Mike James, LRQA.
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
How far is London Waterloo? 1. 9 miles 113 miles The length of a journey depends not just on the destination but also, crucially, the start point.
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
Leadership ‘management commitment’ replaced by ‘Leadership and commitment’ 3. 05 - ‘top management’ – the person or group of people who directs or controls and organization at the highest level’. Top Managers -> There’s now stuff you cannot delegate but HAVE to do yourselves. ENSURING vs ENGAGING/ PROMOTING/ SUPPORTING Beware, the audit team cometh……
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
The Norwegian Blue ‘The management representative It has ceased to be’ ‘This is a dead parrot.
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
Context of the organisation Determine those internal and external issue with the potential to affect the XXX management systems’ ability to achieve it’s intended results Determination of Scope of the XXX Management System (i. e. its’ boundaries and applicability) relevant interested parties (stakeholders) that are relevant to the XXX management system Determination of risk and opportunities as part of Planning CONTEXT OF THE ORGANIZATION Determine the requirements of Determination of XXX policy and XXX objectives Determination of processes necessary for considering and controlling ‘organisational knowledge’
Context of the organisation ‘The good news is that if your organisation was still in business when you left this morning the chances are it’s already got a pretty good understanding of what its’ Context is’. Unlike this lot!
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
Risk 3. 09 - risk ‘effect of uncertainty’ Note 1 to entry: An ‘effect’ is a deviation from the expected — positive or negative. Technical Committee 176 - ‘Holy wars’
Risk 1. Determine the risks and opportunities that need to be addressed to: • give assurance that the XXX management system can achieve its intended outcome(s); • prevent, or reduce, undesired effects; • achieve continual improvement. 2. The organization shall plan: • actions to address these risks and opportunities; • how to integrate and implement the actions into its XXX management system processes and evaluate the effectiveness of these actions. Annex SL does not prescribe or mandate a risk management methodology
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
Documented Information More freedom to decide what information you want to hold and how you want to hold it. Standards now refer to ‘retaining’ or ‘maintaining’ specific ‘documented information’. Documented information is media agnostic. Policy XXX Manual XXX Procedures Documented Records and Forms Information You don’t have to throw out your XXX manual and XXX procedures if you don’t want to. If they work for you – keep them! Typical pre Annex SL documentation ‘pyramid’ Post Annex SL
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
Auditor -> Assessor The way audits are planned, conducted and reported will need to change. Auditors will increasingly need to use their judgement = less black and white, more grey Auditors will need to upskill – increasing not just their knowledge of the new requirements but also their interpersonal skills, technical skills and sector awareness
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
Opportunities For organisations – cost and efficiency savings if operating more than one management system. For quality managers – a greater duplication of requirements = less work to manage systems. More people helping you – no longer the ‘lone champion’ For auditors - should eventually make life easier for auditors = common requirements (but will bring other challenges)
The Jargon Wall Risk The Norwegian Blue Leadership Annex SL Documented information Context Opportunities How far is London Waterloo? Don’t panic Mr Mainwaring! Auditor - > Assessor
‘Don’t panic Mr. Mainwaring’ ISO 9001: 2015 - September - 3 year transition ISO 14001: 2015 - October - 3 year transition • • • Increase awareness in your organisation Speak to your certification body Develop a transition plan Upskill where necessary Realise the opportunities We can help so stay in touch!
Thank you Richard Green, Head of Technical Services rgreen@irca. org