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Voice. Walker It’s TIME to TALK DIGITAL
What will we cover in this presentation? üWhat is Vo. IP? üCommercial Devices üVo. IP Basics üTarget Market üBusiness Landscape üWhy Sell Commercial? üTop 5 Qualifying Questions üPost Sale Process üPorting Process üBroadworks üHosted IP-PBX üVoice. Walker e-Fax. PLUS üVoice. Walker Comm. Pilot / Call Manager üOptional Features üBusiness Trunking
What is Vo. IP? • Voice over Internet Protocol • Phone service can be delivered to our customers via any high speed Internet connection, anywhere in the world! • Common access types: • Commercial Cable • Commercial DSL • T 1 • Phone service that works over the Internet instead of over old-fashioned telephone lines. • Power and a high speed connection to the Internet are the only requirements to use our service.
Vo. IP Basics Why would a customer use this service? - $ave money on calling -Many integrated features, including email and web functionality -No staff needed to manage phone system -Low International Rates -IP Phone can work anywhere there is Internet -Unlimited calling in the U. S, Canada and Puerto Rico (for Residential)
Business Landscape • • • The slowing economy is certain to play a role in the continued deployment of Vo. IP. SMBs (Small to Medium Business) are the fastest growing market for Vo. IP services. Many decision makers are more likely to seek solutions involving less up-front costs According to Frost and Sullivan, there were close to one million hosted Vo. IP telephone lines installed across the US by the end of 2008 Researchers predict that level would grow to 3. 6 million by 2014 as demand for the technology continues to increase. According to Vo. IP and UC Services and Subscribers Report the first half of 2009, the Vo. IP services market worldwide grew to $20. 7 Billion! Small businesses will continue to be attracted to hosted IP telephony offerings primarily for cost-efficient voice communications or to gain access to a complete unified communications package from a single provider.
Why Sell Voice. Walker’s Digital Voice Advantage Product Suite? ØMake Great Up-front Commission! ØHelp Customers improve the way they do business! ØEarn you way toward Excellent Residual Commission Income! ØBe the Leader in New Technology! ØWork from your home office and earn a 6 -figure income!
Top 5 Qualifying Questions 1. Is the customer under any type of contract today for their existing services? 2. What type of Internet service do they have? 1. Provider 2. Bandwidth (Download/Upload speed? ) 3. Do they have an existing PBX or Key System today? Make and Model? 4. How many phones do they have/need? 5. How many Concurrent Calls do they need to support?
Pre-sale Process Obtain a lead from prospecting. Call, meet, request bill copies Complete a Side-By-Side analysis. Then, fill out order/proposal form Contact Customer for a face-to-face meeting to Review the analysis
Post Sale Process • Completed sales order is sent to Provisioning with cc to manager • Order is in Provisioning 5 -10 business days for account setup and equipment configuration • Provisioning Notifies Sales Executive of order status and Sales Executive shares same with customer and provides welcome information, shipping dates, installation guides, and contacts to customer • Port Request is submitted once the equipment has been installed and tested on site • Account is activated and billing begins • Support is provided when necessary by Account Management and Tier 2 Technical Support.
Porting Process 1. Once the customer has completed their installation of the Voice. Walker equipment and inbound and outbound calls have been tested, the port is submitted. 2. Porting can take anywhere from 7 -45 days depending on the releasing carrier. Current average interval time is 7 -20 days. 3. If a port is rejected for any of the following reasons the customer is notified and needs to contact their carrier to get the correct information: address mismatch, incorrect BTN, pending order exists, other TNs exist and need to be addressed, etc. 4. When a port confirmation (FOC) has been received the customer is contacted via phone and/or email to advise of the date. All equipment should be connected and voicemails/greetings etc. should be recorded prior to the port. 5. On the day of FOC test calls are made to ensure that the port has completed successfully. If it hasn’t, call examples are noted by technical support and are resolved by Network Operations and transfer carrier.
Broadworks • • • Feature rich Broadworks switch platform by Broadsoft 7 figure investment in the network (by Globalinx, our Carrier) The Gold Standard in switching gear Increased scalability, stability and redundancy Large support of various equipment Additional features and functionality
Key Specifics Digital Voice Advantage Product Suite: Bundled Hosted PBX Service: $45. 00 monthly with $45. 00 Install Charge (waived for 36 -month term, 50% discount for 24 month term) Includes: • CISCO 7940 IP Phone-Or equivalent Yea. Link IP Phone • Unlimited Local Calling • $. 022 per minute Interstate and $. 02 per minute Intrastate Long Distance Rates • Full Centrex Feature Functionality Business Hosted PBX Service: $29. 95 Monthly with $45. 00 Install Charge (waived for 36 -month term, 50% discount for 24 month term) Includes: • Unlimited Local Calling • $. 022 per minute Interstate and $. 02 per minute Intrastate Long Distance Rates • Full Centrex Feature Functionality
Key Specifics, Cont’d Digital Voice Advantage Product Suite: Line Replacement Service: $18. 95 monthly with $25. 00 Install Charge (waived for 36 -month term, 50% discount for 24 -month term) • Local calls at $. 01 per minute • Interstate and Intrastate Long Distance flat rate of $. 025 per minute • 911/E 911, Access to PSTN Dial Tone Residential Hosted Service: $24. 95 Monthly with $35. 00 Install Charge (waived for 36 -month term, 50% discount for 24 month term) • Includes: • Unlimited Local Calling • Unlimited Interstate, Intrastate, Canada and Puerto Rico Long Distance • 12 -Plus Calling Features
Business and Residential Installations • For Residential and Small businesses, most equipment can be installed by the customer with the use of the installation guides provided when the equipment is shipped or with the assistance of our Technical and Customer Support team. • Each device needs to connect to a power source and to the internet. • The phones do not work on Wi-Fi. • If needed Voice. Walker will use a third party source, to install the equipment. Prices are a flat rate of $227. 50 for the first 2 hours with a charge per every hour in addition and any applicable charges for materials (i. e. cabling, Ethernet jacks, ect. ) ( An additional trip charge and materials charge may be applicable. )
Voice. Walker Hosted PBX Why Hosted IP-PBX? Voice. Walker Hosted IP-PBX enables companies to minimize management headaches, and deliver a feature-rich solution to their employees and customers. Voice. Walker‘s Hosted IP-PBX application delivers a complete suite of enhanced PBX functionality over any IP connection without the need to purchase expensive IP-PBX equipment for your business. Easy to manage and feature rich, Voice. Walker’s Hosted IP-PBX enables companies to move past commoditized bandwidth and the limitations of premise based telephony operations. By delivering Hosted IP-based PBX services, companies from SOHO to Enterprise can obtain state of the art communications functionality while reducing the cost of their telecommunications and office expenditures. • No expensive equipment to buy. • Low upfront costs • No IT or telecom experts are needed on staff to operate your system.
Voice. Walker Hosted PBX • Choose your Plan • Residential Hosted - Unlimited calls to U. S. , Canada & Puerto Rico • Bundled Hosted PBX – Free IP Phone, Unlimited Local, $. 022 cents per minute Domestic LD, and $. 02 cents per minute intrastate LD rate • Business Hosted PBX - Unlimited Local calls. $. 029 cents per minute Domestic LD, and $. 025 cents per minute intrastate LD rate • Extensions- Access all features of your PBX including extension to extension calling.
Hosted PBX Features Personal Features Group and Enterprise Features • Anonymous Call Rejection • Auto Callback • Call Forwarding Always/Busy/No Answer • Call Forwarding Remote Access • Call Forwarding Selective • Call Return • Call Transfer • Call Waiting • Calling Line ID & Name Delivery • Calling Line ID Blocking & Override • Cancel Call Waiting • Call Pickup • Diversion Inhibitor • Do Not Disturb • Extension Dialing • Last Number Redial • Priority Alerting • Selective Call Rejection • Speed Dial • Three-way Calling • Auto Attendant • Account Codes • Authorization Codes • Auto Callback • Call Intercept • Call Park & Pickup • Calling Group ID Delivery • Calling Plan (incoming & outgoing) • Configurable Feature Access Codes • Departmental Provisioning • Enterprise Administrator • Hunt Groups • Multi-site dialing plans • Music on Hold * Some features • Voicemail are optional and will incur an additional charge.
Additional Hosted Features • Virtual Number - US Only DID’s give the appearance of being local in another area • Auto Attendant - Allows callers to be directed to the proper party. Dial by name and more complex directories are quoted individually. • Hunt Group - Searches for available line with Ring All or Sequential Rollover. • Enhanced Hunt Group - Same features as traditional hunt group with the ability to set calls to an answering service the customer uses. • Toll Free 800 numbers - same rate per minute as outbound service e. Fax. PLUS Plan -$12. 00 per month and $. 12 per page (high usage plans available)
Voice. Walker e. Fax. PLUS service What is Voice. Walker e. Fax. PLUS? Faxing over VOIP service can be a challenge. Voice. Walker’s solution to this is to send faxes over our secure, global fax network. We convert your email message to a digital format and automatically forwards it to the fax number you specify. It’s easy to implement, secure, lowers total cost of ownership, eco-friendly and eliminates manual fax procedures. Not only is it more efficient, it is also a great move toward “Going Green”. A movement we support. Features: e. Fax. PLUS Pricing: Toll Free: $12. 00 per month $0. 12 per page (discounts available for high usage) -Sends and receives faxes from any fax machine to an email client -Attaches multiple documents (Word or PDF) to a single fax transmission -Automatically retires fax number if busy -Provides email confirmation of fax transmission -Eliminates the hassle of printing documents and manual fax procedures -Sends documents to multiple recipients simultaneously -Stores faxes in your email client for future reference
Voice. Walker Comm. Pilot What is Voice. Walker Comm. Pilot? Comm. Pilot is the web interface that links customers to the Voice. Walker® next generation IP-based Voice platform. Comm. Pilot Manager has two parts. Comm. Pilot Personal Manager and Comm. Pilot Call Manager. They both provide valuable capabilities to help administrate and operate the wide array of features that is provided by the Voice. Walker® IP-based Voice platform. Comm. Pilot Personal grants easy access to service configuration and management to users. Activating and customizing services such as call forwarding and call notification is simple and intuitive. Access to these features using the Comm. Pilot
Voice. Walker Comm. Pilot Call Manager allows users to control calls (with call functions such as hold, transfer, and conference), via a familiar web page, rather than complex star codes and flash-hooks. Services that can be administrated on Comm. Pilot Call Manager The group (company) administrator sets up individual users (group members). The user manages a web interface, referred to as the Comm. Pilot Personal portal. The portal allows activation, deactivation, and customization of his/her own services; including modifications to speed dial numbers, changes to passwords, and updates to the profile. The services available to users are dependent upon the services purchased by the company or organization. Using the web-based call manager, Comm. Pilot Call Manager, you can dial and answer calls, hold, retrieve, release, conference, and transfer calls. The services and functions available are: • Dial by Phone List: Group, Personal, Call Log, Outlook Contact List, or LDAP directory • Three-Way Calling • Call Transfer with Consultation • Call Transfer with Three-Way Consultation • Call Waiting • Calling Name/Number Delivery • Do Not Disturb indicator and service link • Call Forwarding Always indicator and service link • Remote Office indicator and service link • Extension dialing • Search phone list
Voice. Walker Comm. Pilot Call Manager Voice. Walker Comm. Pilot
Voice. Walker Attendant Console Select is an attendant console for use by receptionists who manage inbound calls for small, medium and large enterprises, as well as departments and groups within the enterprise. The Voice. Walker Attendant Console Select client is a feature-rich desktop application that works with desktop phones, soft phones and mobile phones, allowing an operator to efficiently answer and manage incoming calls. The client supports line-monitoring status, directory search, queuing and advanced call management functions, including Camp On and Call Park capability, and is fully integrated with the Voice. Walker platform. The product is available in three editions, allowing support for any size organization. • Enterprise edition: The full-featured version, including queuing and support for any size organization. • Small Business edition: A scaleddown version that supports monitoring of up to 30 lines, designed to support small and medium-sized businesses. • Office edition: Similar to the Small Business version but can monitor up to 8 lines, designed to support small office environments * Receptionist is an optional feature that incurs an additional cost when selected.
Voice. Walker Music on Hold Music On Hold (when enabled) enables group administrators to upload an audio file (. wav file containing music, advertising, and so on) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Hold and Call Park. Music on Hold provide a great opportunity to get your company’s message or promotions to key customers or prospects as they are on hold or transitioning through an Auto Attendant within your Hosted System. It can be enabled by user (by an end user or group administrator) or by group (by a group administrator). Audio files are uploaded though Technical Support.
Voice. Walker Auto Attendant The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (for example, 1 = Marketing, 2 = Sales, and so on). Configuration via the Comm. Pilot group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or closed. Group administrators use their voice portal to record auto attendant greetings. A group can have multiple Auto Attendants configured, either individually (for example, customer service with separate business hours) or integrated into a multi-level Auto Attendant (for example, enterprise’s main Auto Attendant is configured to seamlessly route to the Auto Attendant of a particular department or location). * Auto Attendant is an optional feature that incurs an additional cost when selected.
Voice. Walker Trunk Replacement The Voice. Walker Trunk Replacement solution allows companies to take advantage of low-cost SIP “trunks” to an enterprise’s premises-based phone systems, such as traditional Key Telephone Systems (KTS) and Private Branch Exchanges (PBXs) – while leveraging the inherent advantages of newer IP-based PBXs. This is an Ideal solution for customers who have invested in, and are happy with the PBX solution they already have in place. Benefits: • They maintain features and functionality of that PBX. (no additional training required) • Use same handsets they have today. • Easy transition to Vo. IP. • We provide the phone numbers (DID/Trunks) for the company and save them money on their local and LD. • They keep their existing phone numbers • We provide E 911/911 and basic feature set. • 30 -50% lower service cost structure *Not compatible with all makes and models of PBX systems
User Ready IP-Phones Voice. Walker offers a comprehensive line of affordable IP phones at various price points meeting the needs of enterprise, SMB and home based hosted IPapplications. Based on innovative and proprietary technology, superb audio quality, abundant telephone features and the ability to work with other popular Vo. IP products will absolutely improve user experience on IP communication. SIP-T 22 P SIP-T 28 P SIP-T 20 P
Commercial Devices – Sip-T 20 P Entry-Level IP Phone with 2 Line Voice & Speakerphone • TI TITAN chipset and TI voice engine • 2 Vo. IP accounts, 2 x 15 characters LCD • Full duplex speakerphone • 2 x. RJ 45 ports, headset compatible Retail cost of device only $74. 95!
Commercial Devices – Sip-T 22 P Professional IP Phone with 3 Line Voice & Speakerphone • TI TITAN chipset and TI voice engine • 3 Vo. IP accounts, 132 x 64 graphic LCD • Full duplex speakerphone • 2 x. RJ 45 ports, headset compatible Retail cost of device only $99. 95!
Commercial Devices – Sip-T 28 P Executive IP Phone with 6 Line Voice & Speakerphone • TI TITAN chipset and TI voice engine • 6 Vo. IP accounts, 320 x 160 graphic LCD • Full duplex speakerphone • 2 x. LAN, headset and expansion module compatible Retail cost of device only $149. 95!
Commercial Devices – Cont. • The SIP-T 20 P allows users to make calls in a simple, convenient and reliable manner and fully meets basic business feature requirements. The SIP-T 20 P is easy to install and inexpensive for corporate office and residential users to operate. • The SIP-T 22 P As a cost-effective IP solution, it helps users to streamline business processes, delivering a powerful and consistent communications experience for both small and large office environments. • The SIP-T 28 P represents the next generation Vo. IP phone, designed for the business user who needs rich telephony features, friendly UI and superb voice quality. The Yealink SIP-T 28 P also supports the security standards TLS, SRTP, HTTPS, and AES encryption, which are necessary to protect against electronic eavesdropping and data theft.
Voice. Walker Residential and SOHO ATA Voice. Walker offers an affordable, Analog Telephone Adapter (ATA). The Voice. Walker’s ATA’s features rich audio quality, a broad range of voice codecs, and functionality including two (2) phone ports each with independent Voice. Walker accounts. • Includes an Ethernet interface for connecting to a home or office PC (LAN) as well as an Ethernet connection to the broadband modem or router (WAN).
Voice. Walker IAD’s (Integrated Access Devices) For Basic Trunk Replacement: • Voice. Walker’s IADs are interoperable with common telephony equipment like voicemail, Fax, PBX, and interactive voice response systems. • For small business enterprises providing enhanced communication services via a broadband connection to the Internet. • We offer a variety of IADs to meet our customers needs. • Our IADs feature 8 -24 RJ-11 FXS ports to connect analog telephones to IPbased data networks. • Delivers clear, high-quality voice communication in diverse network conditions.
Voice. Walker’s Target Market • Opportunities that can close in 30 days (in most cases) • Businesses with 5 -50 “seats” • Sweet spots: - 4 to 20 concurrent calls • Single or multi location businesses or retail establishments • Franchises • Real Estate offices (Brokers and Development) • Mortgage/Financial Offices • Accounting Firms • Law Offices • Churches • Insurance Offices • We can quote larger enterprise accounts : - Longer sales cycle - More engineering involvement - E-rate approved - Sometimes require one off solutions - On net video calling *If standard pricing is reduced, field compensation will be adjusted case by case