Village of Buffalo Grove, Illinois: A case study in technology Presented by: Robert Giddens, Director of Management Information Systems January, 2001 1
The Community ¨ Incorporated in 1958 ¨ Has a council-manager form of government ¨ The population: 43, 147 ¨ Median Age of adult Pop: 35. 7 ¨ Total Area: 5, 790 acres, 9. 0 sq. miles January, 2001 2
The Community ¨ Located 21 miles from O’Hare International Airport and 30 miles from the Chicago Loop. ¨ The Village distributes information via: Award winning newsletter Community cable access channel Website at www. vbg. org E-mail list serve January, 2001 3
Pre-1995 • Display. Writer machines with 8” floppy disks • 30 Personal Computers for 250 Employees • No standards on data collection • Islands of automation January, 2001 4
Key Concepts • • Financial Backing Solid Infrastructure Buy-In from management Desire to re-evaluate process January, 2001 5
Financial Backing • • Initial investment of $750, 000 Re-occurring of $425, 000 Grants from the State of Illinois Re-selling Village developed software January, 2001 6
Infrastructure & Standards • “I” before “E” - ALWAYS • Learning curve is reduced by keeping the user experience the same • The use of the standard “CENA” January, 2001 7
Buy-in from all levels of management • You cannot turn an elephant around in a closet • Establishing a cross-department committee • Focus on what is a good solution for the organization January, 2001 8
Re-evaluate Process • Avoid automating a broken process • No staff expansions • Outsource routine labor intensive process and escalate customer service experiences January, 2001 9
Successful projects • • Police Ticket Tracking Purchase Orders Timesheets Inventory January, 2001 10
Successful projects • Police Mug Shots & Investigative Photos • Work Order Tracking • Personnel Manuals • Village Ordinances January, 2001 11
Instant GIS • By using standard addresses on all databases and linking the address to a lot polygon a GIS solution is created January, 2001 12
In Conclusion • • Financial Backing Create a solid infrastructure Develop buy in from all levels Verify the users want the process to be fixed January, 2001 13
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ww 2. vbg. org/entouch 2. nsf January, 2001
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