Verizon Net Conferencing with Cisco Web. Ex Centers PTE 15291 5/12 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Web. Ex Business Suite 27 Feature Release 29, Service Pack 32 (WBS 27. FR 29. SP 32. EP 5) Features Overview Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3
Web. Ex FR 29 Key Features and Enhancements • Web. Ex Meeting Center: – More engaging and productive meetings with 720 p High-Definition video – Localization for Apple Mac OS in 9 languages – Additional keyboard accessibility features and screen reader support – Join Teleconference – Press *1 for dial out • Web. Ex Training Center: – Enhanced video experience – Additional OS and browser support for the On-Demand module – High-quality video – Simplified user interface – Real time video sharing • Web. Ex Support Center: – High-quality video – Option to disable “technical support”-specific features to focus on the customer service experience • All Web. Ex Centers: – All Centers now support Mac OS X 10. 7 (Lion) – Support for European Spanish, Dutch and Russian Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4
Web. Ex Meeting Center Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5
Web. Ex Meeting Center High Definition Video For Engaging and Productive Meeting Experience • • 720 p High Definition video experience with Active Speaker switching New expanded Full-screen mode Self-view video in application sharing mode New audio/video statistics option Not available for Instant Net Conferences Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6
Web. Ex Meeting Center Expanded Full Screen Mode • For the most detailed view, select the Expanded Full Screen option and view the video of the active speaker in true high-definition with 720 p display resolution Not available for Instant Net Conferences Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7
Web. Ex Meeting Center Dynamic Video Quality Throughout the Meeting • Cisco technology automatically adjusts the video throughout the meeting to the highest quality for each participant according to their available bandwidth and computer capabilities • Dynamic System Monitoring – Constantly monitors system performance and scales up/down resolution or frame rate as necessary • Brief Network Bandwidth Test Not available for Instant Net Conferences Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8
Web. Ex Meeting Center Mac OS Localization Web. Ex Meeting Center has been localized for Mac OS to match the user experience of the Microsoft® Windows® platform Mac OS supported languages (includes online help and release notes) Simplified Chinese Traditional Chinese Japanese Korean French German Italian Brazilian Portuguese Spanish (LAS) Swedish, Russian, Dutch and European Spanish are currently not supported on the Mac platform Network-based recording (NBR) and Productivity Tools are currently not localized for Mac OS Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 9
Web. Ex Meeting Center New Accessibility Enhancements Section 508 of the U. S. Rehabilitation Act defines requirements for product accessibility • Keyboard Shortcuts for: – – – Floating Icon Tray Full Screen Mode Video Panel Content Viewer Invite and Remind Dialog Preferences • New Information added in Help pages Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10
Web. Ex Meeting Center New Accessibility Enhancements Section 508 of the U. S. Rehabilitation Act defines requirements for product accessibility • Keyboard Accessibility: – Additional enhancements have been made in the Web. Ex Meeting Center client for Windows to provide keyboard accessibility • Screen Reader Support: – Partial support for has been added with the JAWS screen reader – a software application used by visually impaired people to interpret the content of a screen • Mute/unmute Sounds: – The sound cues for mute and unmute buttons help visually-impaired people better navigate this functionality. Supports both PSTN and Vo. IP audio Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11
Web. Ex Meeting Center Join Teleconference – Press *1 for Dial Out • If the Site Administrator has the Press 1 feature turned on for your site, participants will be asked to enter a “*1” to join the audio portion of the conference if they are joining the audio by having the audio bridge dial out to them. • This feature prevents voicemail boxes from being added into the audio conference by mistake. • The pop up window for the Join Teleconference will indicate Press “ 1” however the audio conference command will tell participant to Press *1. • Please follow the audio instruction to Press *1 and disregard the Press 1 instruction in the pop up window within the Web. Ex console. • A future release of Web. Ex will allow the text within the Join Teleconference window to be customized. Note: The Host/Leader will not be prompted to press *1. If the Leader has selected the option to allow the first participant to become the presenter, they will also not be required to Press *1 to enter the audio portion of the call. Not available for Instant Net Conferences Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12
Web. Ex Training Center Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13
Web. Ex Training Center High Quality Video • Higher resolution (up to 360 p) • Active speaker switching • Lock video on presenter or participant • Full-screen video mode • Shows up to 6 thumbnail videos Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 14
Web. Ex Training Center Simplified User Interface c Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15
Web. Ex Training Center Quick Start Enhancements • Single sharing button • All sharing options available on dropdown menu • Sharing button label changes based on last sharing option • New Invite & Remind button Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 16
Web. Ex Training Center Vo. IP Interface Enhancements • New audio dialog with integrated microphone and speaker controls New Design Previous Design For Vo. IP approved sites only. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 17
Web. Ex Training Center New Floating Icon Tray Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 18
Web. Ex Training Center Real Time Multimedia Sharing c Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 19
Web. Ex Training Center Video Usability Enhancements • • Self view video in full screen mode – easily send/stop video Minimize self video and restore it If muted, unmute yourself from the self video window Expand active speaker video to full screen size and hide the video thumbnails underneath • Double click on active speaker to switch between views Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2020
Web. Ex Training Center On-Demand Module (Presentation Studio) Additional OS Browser Support • The optional On-Demand Training module is now available on the latest OS/Browser platforms: OS Microsoft Window 7 Browser Microsoft Internet Explorer® 7/32 bit Windows 7 SP 1 Internet Explorer 9/64 bit, IE 8 Windows XP SP 3 Internet Explorer 8 Mac 10. 5 Apple Safari 4 Mac 10. 6 Safari 5 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 21
Web. Ex Support Center Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 22
Web. Ex Support Center Remote Support with High Quality Video • Higher resolution (up to 360 p) • 2 -point video • Supported on PCs CSR’s View Customer View Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 23
Web. Ex Support Center Remote Support for Customer Service • Allows CSR to use RS with video, audio, App/Desktop Sharing features without any tech -support features • Customer Service-only configuration helps CSR’s to more effectively serve their customers Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 24
Web. Ex Support Center Remote Support Functionality for Customer Service • • • Video Chat and Chat Phrase library Application & Desktop Sharing Telephony (PSTN) & Vo. IP Web. ACD Queue capabilities – Transfer/Conference • Network Based Recording • Session Notes Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 25
All Web. Ex Centers Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 26
All Web. Ex Centers Language Support Italian Brazilian Portuguese German Korean Chinese Japanese (Simplified and Traditional) Spanish *Swedish English French European Spanish New (Windows Only) Dutch Russian *Swedish is Web. Ex Meeting Center only Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 27
All Web. Ex Centers New Browser Support • Support added for: – Google Chrome 9 on Windows and Mac – Mozilla Firefox 4. 0 64 -bit on Mac – Internet Explorer 9 on Windows 7 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 28
All Web. Ex Centers Support for Mac OS X 10. 7 All Web. Ex services now support Mac OS X 10. 7 (Lion) Meeting Center Support Center Training Center Event Center Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 29
Appendix Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 30
Accessibility Keyboard Shortcuts Key or key combination What it does Ctrl+Alt+Shift *new* Open the Floating Icon Tray (FIT) in full screen mode F 6 Switch between Content area and Panels area Tab Switch between buttons within a dialog or panel Ctrl+Tab Switch between open documents in the Content area or switch between open panels Enter Make a selection (usually replaces a mouse click) Spacebar Make a selection. Select or clear the check box if the active option is a check box Shift+F 10 Open right-click menu Alt+F 4 Close any windows such as the audio dialog Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 31
High Definition Video Enablement High-definition video is enabled by default 3 ways to enable HD video: Site-admin configuration (enable the site to send/receive HD video) 1 2 Host configuration (enable the host to schedule HD capable meetings) Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 32
High Definition Video Enablement The host can choose to have an HD meeting when he/she schedules a meeting 3 Default value depends on if user is enabled and if default scheduler setting is enabled Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 33
For the Admin: Press 1 Setup • Site Admin setting: • When the Site Administrator selects Off for the Press 1 feature, participants must enter “*1” to join the audio portion of the call when the audio bridge dials out to them. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 35
High Definition Video System Requirements Best encoded Best decoded Min CPU requirement resolution Memory requirement 720 p Quad Core (multi-point) Duo 2. 8 GHz or Duo 2. 4 GHz with Intel HT (P 2 P) 1 GB 360 p 180 p 720 p 360 p 180 p Duo Core Single Core 2. 4 GHz Single Core < 2. 4 GHz or Intel Celeron 1 GB 1 GB None Video decoding acceleration type Supported graphics card type DXVA 2 on Windows Ge. Force 9400 GT; Ge. Force 9600 GT; Ge. Force 9800 GT; Ge. Force GTX 470; Ge. Force 250 M; ATI Radeon HD 5770; ATI Radeon HD 6870 VDA on Mac Ge. Force 9400 M; 320 M; 330 M Network Requirements: Max 2 Mbps Receive / 3 Mbps Send Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 36
High Definition Video Supported Cameras Manufacturer Camera Model Logitech Logitech Microsoft Microsoft Cisco Systems TANDBERG APPLE C 310 C 500 C 510 C 905/B 905 C 910/B 910 Life. Cam Cinema® Life. Cam Studio® Life. Cam HD-5000 Life. Cam HD-5001 Life. Cam HD-6000 V 3 CUVA Precision. HD i. Sight (Select models) Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 37
Thank You Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 41
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