VENDING MACHINES
Disadvantages of Vending Machines
Only coins are accepted by vending machines It is inconvenient for those who do not have coins and are desperate for the product Coins may get stuck and consumers would not be able to receive their product Coins that get stuck would prevent other buyers from being able to purchase the product and thus cause inefficiency in the buying and selling of the products Coins that get stuck would also cause the machine to malfunction which in turn would result in the hassle of repairing the machine Consumers would not get automatically refunded if their coins get stuck
Vending machines do not provide efficient customer-seller relation Customer dissatisfaction ( e. g. coins or product get stuck in the machine) is not immediately attended to Hotline service in case of machine malfunction lacks efficiency in attending to the customers’ needs ( e. g. waiting to be connected to customer-relations officer, waiting for refund in the form vouchers to be sent via mail) Hotline services that are provided do not immediate serve the need of the consumer to consume the product (e. g. a thirsty man who needs to drink desperately but has no more coins/money left)
Vending machines require high maintenance Vending machines are constantly subjected to vandalism that may cause the machine to malfunction or be damaged Machineries are bound to malfunction without regular maintenance services and thus regular check on the machines have to be conducted Vending machines requires electricity to function and thus the cost of making the products available to consumers 24 hours would be very high and costly
The Advantage Of Improving And Improvise Vending Machine
Improving It To Accept Notes And Coins And Other Payment More Selection Of Items In Vending Machine Standard Machine's User Friendly
Improving It To Accept Notes And Coins Improves Connivance Of People Using It Cash card users could also buy it Ez-Link Card
More Selection Of Items In Vending Machine More selection could give more profits to vender company Ease of going to 24 hour stores More selection makes it easier
Standard Machine's Makes it all the same Easier to use Not much trouble shoot
User Friendly Helps all people to use it more often if easy usage Makes it easy not many problem cause
Survey Done In SP
Products Purchased In SP Drinks Snacks Ice Cream Others
Reasons For Using Vending Machines Locations Products Others User Design Friendly
Satisfactory Of Using Vending Machines Yes No
Our Conclusion
Question and Answer !
Done By Danker Calista Augustina Arie Wong Jie Yuan Christopher Chew Galvin P 0561842 P P P 0537102