v-scene The new Janet Videoconferencing Service Mark Tysom

v-scene The new Janet Videoconferencing Service Mark Tysom Janet, UK Terena TF-MSP Meeting, Budapest 16 Sept 2014

The Janet Videoconference Service • Established in 1995 • Deliver educational content over video • Education and research, administration, content providers • 8, 151 Videoconferencing Systems • 9, 866 Users • 1, 112 Organisations • 50, 000 conferences per year

Why change? • Primarily to address customer requirements and feedback • And review the: - operational model - cost model - support arrangements

What’s new? The Headlines • More friendly, cleaner, intuitive interface • More focus on immediate conferences • Browser based video desktop client (Vidyo) • Personal virtual meeting rooms • Increased streaming capacity • A future focus on interoperation

Hardware transition process • • Desktop client (browser based) Recording Streaming Meeting Rooms

The v-scene Desktop (Vidyo. Web) • Mac, Windows and Linux • Launches in browser • Minor plugin download (admin rights not required) • Scalable Video Codec (SVC) • Up to HD (depending on bandwidth) • Branded for Janet/JISC

Look and feel Live Demo

Outline

Outline Picture of schedule/launch page

Outline Picture of schedule/launch page

Outline Meeting Room Picture

Outline Meeting Room Picture

Tariff Structure • Education and Research - centrally funded for schools, colleges, universities, research • Public Services - reduced rate for public sector bodies with an education remit • Commercial - tariff for providers of educational video content and services • International Education and Research - GPD based calculation for other NRENs

v-scene NREN Tariff • Uses the same calculation as the GEANT Cost Sharing Model • Charges increase progressively as GDP increases • Used to generate a starting price • Additional services can be bolted on: - MCU integration User migration Interface language translation Branding • Prices start from € 35, 000 p. a. for managed service

Multi-tenanted managed service • Super Organisations created to manage individual communities • Allows NRENs to organise and manage their own customers • Can restrict collaboration within a community or multinational • HEAnet (Ireland) first NREN to sign-up: - use same type of MCUs aligned support contracts with supplier self-registered users mixed mode support • Discussions with several interested NRENs

Service Levels Hours of Service The service is available 24 hours a day, 7 days a week, all year Target Availability Videoconferencing service and booking service: 99% Gatekeeper hierarchy and gatekeeper service: 99. 5% Service-affecting maintenance is capped at 0. 5% and is normally carried out with at least two weeks' notice. Support and Fault Management The help line is staffed from: 8 am to 9 pm (GMT) Monday to Friday 8 am to 5 pm (GMT) Saturday (excluding Christmas Day, Boxing Day, New Year's Day and Good Friday)

Questions? Mark Tysom Product Manager mark. tysom@ja. net 0044 1235 822 223 16/09/14