Using Assessments and Technology to Streamline Hiring in

Using Assessments and Technology to Streamline Hiring in Manufacturing Andy Deakins, Young-Touchstone Adam Hilliard, Select International

Today’s Presenters • Andy Deakins − HR Director – Young Touchstone, A Wabtec Company − Manages HR Staff − Responsible for 600 employees across 5 facilities in 4 states • Adam Hilliard − Consultant – Select International − Industrial/Organizational Psychologist − Specializes in employee selection system design & implementation

Wabtec/Young-Touchstone Overview • Young Touchstone: a Wabtec Company • Over 75 years of heat transfer experience • Manufacturing leaders of radiators, oil coolers, heat exchangers and charge-air-coolers • Market advantages have allowed the company to become a manufacturing leader in the railway, off-highway, department of defense and power generation industries • High quality products provide benchmarks for others in the marketplace

Select International Overview • Since 1993, Select International® has been a leader in individual testing and comprehensive hiring systems • Millions of people in over 80 countries have been assessed using our automated tests, behavior interviews and job-related simulations • Servicing 100 of the Fortune 500, Select International provides one of the most complete and well validated libraries of testing content across all industries and organizational levels • Whether you are looking for tests, enterprise solutions, interviewing tools, executive assessment, consulting services or recruitment process outsourcing solutions, Select International can meet your needs

Today’s Talk • • Wabtec/Select Partnership Hiring System Changes Outcome Data Questions

Young-Touchstone’s HR Challenges • Process Issues – Small HR Staff charged with administration of 5 sites and 600 personnel – Lengthy and cumbersome hiring processes trying to select the “right fit”

Young-Touchstone’s HR Challenges • Attitude Issues – Mistakes caused by poor work ethic and low attention to detail – High accident rate or safety violations due to employees with risky behaviors – High turnover, absenteeism, tardiness • Performance Issues – Employees with technical skills and mechanical savvy, but no “people skills” – Unmet production quotas due to poor attitudes and conflict among employees

Wabtec/Select Partnership • Desires/Benefits of Shifting – More automation in the hiring process – Further breadth of recruitment with an online application

Wabtec/Select Partnership • Desires/Benefits of Shifting – A rigorous hiring process that mirrors the level of expectations post-hire – Near elimination of paper-based process – Gathering information not easily obtained through a traditional interview

Hiring System Changes Previous System Advertisement /Job Service Take Written Applications Screen Applications for Interviews Scheduled /Conducted Young. Touchstone Skills Test Feedback from Coordinator Background Checks Post Offer Physical and Drug Screen Start New Associate to Work

Hiring System Changes EZ App®, Secure. Fit®, Resume Builder Select Assessment® for Manufacturing Young-Touchstone Skills Test Interview Background Check & Medical/Drug Screen

Outcome Data • Employee Sample – Pre-Select System: 116 were hired in 2010/2011 prior to initiating the web based application/testing program – Post-Select System: 116 were hired in 2011 and were screened using the SI process

Outcome Data - Attitude 60 50 40 30 Original System 20 10 0 New System Recordable Injuries Litigated Workers Written Warnings due to Comp Cases Disregard of Policy/Procedures

Outcome Data - Retention Turnover 40% 120 35% 100 30% 80 25% 60 20% 15% 40 10% 20 5% 0% Days Missed 0 Original System New System

Questions?

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