User Support and Training Services in IGI The

User Support and Training Services in IGI The first level The IGI support Help. Desk is organize supports d in both national weekly and shifts. international The sites are users and monitore VOs together d using with the IGI Nagios resource site tests and, in managers. case of Tickets problem opened by s, tickets external are opened users, and a EGI first help operations is teams are provided. The routed inside second the IGI Level Help. Desk support through the is provided GGUS by specializ ed teams both from the operatio ns and from the middlew are develope IGI rs. Igi user support and Helpdesk Model Igi general purpose portal to easily access the Grid IGI User s • Based on a open source tool (XOOPS/x. Help) • Interfaced via SOAP WS with the GGUS IGI Site Admini strators IGI ROD (First Level) Softwa re Develo pers (Secon d Level) IGI (Italian Grid Initiative) is developing a web portal to ease the access to grid and cloud services; The main goal is to hide the “complexity” of X. 509 certificates (request and management); IGTF policies and guidelines have been taken into account when designing the framework. Strong user identification by means of • an Id. P belonging to an accredited identity federation (i. e. IDEM federation); • VOMS and My. Proxy mechanisms WAYF VOMS voms-proxyinit My-proxy server FEDERATION Web Portal - roxy myp init 2 Authenticati on Cloud Bridge 4 First access Data Managem ent 1 3 RESTful “lightweight”crypto library API Used to handle Grid Credentials in a easy way, lightweight and web -affine manner • Based on Jersey, the open source, production quality JAXRS (JSR 311) Reference Implementation for building RESTful Web services; • Java #PKCS#11, Co. G-Kit, Bouncy Castle and VOMS-APIs libraries; • Thread-safe access to the list of smart cards; • SSL encryption based on trusted host certificate; • e. Token PRO 32/64 KBytes smart cards; • Caching of proxy certificates for Generate a Grid Credential from a each valid request. ID = serial + request. ID vo + fqan. Copy and paste this URL to get your proxy! A consolidated Work-plan for application porting Configuratio ns CA online MICS Cloud Job Submissio n GRID Accountin g CA online bridge Grid accounting system For Job Submission and Data Management tasks, the portal uses WSPGrade (MTA-SZTAKI); Other solutions are under investigation: e. g. : JSAGA (IN 2 P 3); For Cloud resource provisioning the portal is interfaced with WNo. DES (INFN-CNAF); The GILDA training infrastructure Since 2004 GILDA supports national and international projects with its facilities dedicated for grid training and dissemination GILDA CA, now also distributed with EUGrid. PMA, on request issues X 509 certificates ready to be used by anyone for training events GILDA VO complements GILDA CA providing a VO where issued certificates are automatically inserted. The VO is deployed in the whole GILDA testbed GILDA Certification Authority GILDA Virtual Organisation Seek, identify, and closely support new communities to deploy their applications and create the computing model GILDA testbed Training material GILDA offers in its web site a series of exercises, hands-on supporting the training process. Since 2011, the GILDA web site has been reengineered using Liferay as portlet container, moving forward towards Science Gateway paradigm Set-up and manage a Production Grid Infrastructure The GILDA testbed is a full set of core and site grid services where grid beginners can experience grid features https: //gilda. ct. infn. it Disseminate the work done to find new applications for long term sustainability Train users and site administrators to use and operate the Infrastructure based on the EGI/EMI middleware