Unleashing the power of digital communications Revolutionising housing

Unleashing the power of digital communications Revolutionising housing with care with life enhancing technologies

Discussion points Life changing “technology-enabled housing with care” • Introductions and context – Kevin Alderson, Sales & Marketing Director, Tunstall Healthcare • A Hanover technology-enabled home: Supporting well-being and resilience through technology – Tom Brown, Extra Care & Services Director, Hanover Housing Association 2

Our vision We want everyone to able to live their lives to the full in a place of their choice that meets their physical and emotional needs. We want to work in partnership with providers to support them on the journey to digital. We want to enable the delivery of truly provision which wraps integrated health, housing and social care around the individual. We want to lead the change, working with you to harness the power of technology to enable freedom and deliver peace of mind, now and in the future.

The challenges Over 75 s will double in the next 30 years 1 4 1/3 of all UK households are older households 1 2 m people struggle with self care 2 25% of over 60 s would buy a retirement property 1 2% of UK housing stock are retirement properties 1

Care home INCREASING DEPENDENCY The journey Hospital Extra care housing Retirement village Sheltered housing 5 General housing GENERAL HOUSING Specialist housing

Barriers to change Culture Budgets Awareness Commissioning & procurement Breaking down the barriers Making a change – technologyenabled housing with care Staged approach Funding options Communication Integrated approach

F m un ully ic d al l V igita i. I l P Opening up the world Electronic noticeboard Information kiosk myworld Active health management la Al 7 na lo Co gu e m m un ic An al o al l V gue i & di gi ta ls er vi ce s Co m We have begun a journey from analogue to digital which will enable us to deliver flexible models of housing with care. New services IP telephony Wi. Fi Apps Touchscreen internet access Digital inclusion Concurrent calls Increased system resilience Enhanced resident experience Video door entry Alarm calls Door entry Telecare Telehealth Lone worker

Life at your fingertips CONNECTED ASSURED with internet access and video telephony in a home that will evolve with you SECURE with video door entry and access control INDEPENDENT IN CONTROL help only when you need it Easy repair reporting and calendar management SAFE PROTECTED with help available 24 hrs a day with environmental telecare sensors WELL self care with health apps and telehealth 8 FULFILLED with social events and access to your community

Reaching out – the community hub Care home General housing Services Extra care housing Sheltered housing 9 Retirement village Specialist housing

The art of the possible Outcomes 10

A Hanover technology-enabled home: Supporting well-being and resilience through technology Tom Brown Extra Care & Services Director, Hanover Housing Association

A word of introduction • • • Hanover Housing Association established in 1963 First Hanover Extra Care estate opens in 1990 Today: Around 19, 000 properties, of which 71 are in Extra Care estates and 395 are in Retirement Housing Hanover employs 870 staff, of whom just over half are estate-based A commitment to quality, innovation, and to customer choice – and ‘voice’ Aim to provide great quality homes which help older people to live healthy, independent and fulfilling lives

Key challenges We all face some significant challenges, including: • Demographic change: more older people, ‘older’ older people, and increasingly diverse profile • Increasingly complex picture around health & well-being • Economic challenges and affordability: continuing austerity affecting welfare and services, particularly impacting on older people. Continuing need to operate as efficiently as possible, to demonstrate value for money Technology can be an enabler for many of these challenges However, getting it right needs careful decision-making, & careful introduction for older generations Focusing today on well-being, and value for money

Technology: Improving well-being • • • New qualitative study undertaken by Ipsos MORI to understand the drivers of, and barriers to, wellbeing among Hanover residents Not a term that is in most residents’ lexicon Wide range – from those who feel in good health through to those with multiple conditions (‘co-morbidity’) However, control and independence particularly important to well-being, for all People feel responsible for their own well-being, and are keen to be seen as resilient

NEF’s ‘ 5 ways to well-being’ • Be active Give Connect Take notice Keep learning • • New Economic Foundation produced a definition of well-being based on 5 ‘ingredients’ Respondents to Ipsos MORI study saw being active, and being connected, as the most important aspects Technology and innovation has a key part to play in each of these 5 ingredients, promoting independence and quality of life

Being active • • Hanover residents are using online technology to get health advice, find out about local services and book health appointments At Dunster Court in Winscombe, residents take part in 2 weekly You. Tube sessions: – – One that guides them through chair exercises And one where they relax with calming music and videos

Learning • Under Hanover’s ‘Get Connected’ programme, residents act as champions to help others get online • Stuart, of Hanover Gardens in Norwich, is a former teacher and has been helping other residents to Skype, and to get used to a new tablet At Thanet in Skelmersdale, Lancashire Adult Learning is running courses on shopping online, tracing family history, digital photography, and trying out digital gadgets •

Giving • • • Kathy is a Digital Champion in Eastbourne, where she has started a weekly ‘Tea and IT’ computer club A clinical psychologist is now working with residents on a number of Hanover estates to study the impact of video calls on older people’s well-being Residents are now setting up support groups around different issues (such as cancer survivors), and exploring the opportunities to extend these online

Taking notice • • Residents in North Yorkshire used Google Earth to look at places where they had lived as evacuees – and found that a tree one of them had planted during the war, was still flourishing Roger has been using internet banking to keep a regular eye on his accounts; he now feels he has more control Residents at Popple Well Springs in Tadcaster are using a new information kiosk installed by Tunstall Rossefield Manor in Leeds is trialling the benefits of a new digital screen

Being connected • • • A regular Skype quiz now takes place, connecting residents from two estates in Alton and Yateley – there were not enough participants at each estate individually to they had the idea of linking up 85 -year-old Patricia is using her new tablet to book visits to the US and checks in online Residents at Cinderford, Forest of Dean, have been using i. Pads to share photos with family members via Twitter while building works restricted other activities

Value for money: Using technology to improve services Working with Tunstall to trial new generation of monitoring software: support residents’ resilience and well-being, and improve service efficiency • At Ashleigh Court in Arnside, Estate Manager Angela says the facility which enables staff to locate which flat has triggered a smoke/heat alarm – instead of sounding the main fire panel – has dramatically reduced false calls to the fire service; while carrying a mobile phone instead of using a plug-in wall unit allows her to get out and see residents more round the estate

Value for money (continued) • • Cedar Court in Scarborough is going through a major refurbishment, following which they will use the Tunstall Communicall Vi plus an e. Noticeboard. Estate Manager Glenys appreciates being able to check the history log on the tablet Park Lane, in Hornchurch is a retirement housing estate comprising many different converted WW 2 buildings. Residents are using the S 10 slate, which they like as they can use green and yellow buttons to tell Estate Manager Linda what they are doing – easier to use, and no need to wait for a call from her before they go out. Testing times have also been reduced by half

Estate Managers' comments. r ste a g stin te F ed swer re an l alls a I can cal C er. he quick ts from t can iden they res nd set, a hand. e call m s, call g rnin or rol mo e f ont r c ewe choic reater two. F e g r s, mo dents, s fob. n s i res r acce rsatio e ove conv way Testing cut by half the time – and calls faster too. Saves carrying the mobile all the time, and you can check live movements on the slate before you’ve even checked your E-mails. The handset is m uch easier to use, I can see people’s movements and it saves residents worryin g they have to report ho lidays. Only one pull cord in the bathroom. All flats have pendant if needed. We w ill the di be using g notice ital b to pro oard daily v reside info to nts. We u pg enab raded las le t year t either residents to hav o a pen e band. The dant or wr ist d syste m is a oor entry ls incorp orate o d more secur and is mu ch e.

The future? • • • Digital take-up increasing rapidly among older generation Support technology: move from hardware to software (mobile & apps) Wearable technology market set to reach $6 bn by 2020: from electronic skin tattoos to monitor hydration, to smart contact lenses able to measure glucose levels in tears, or smart socks to monitor heart rate

So what can we learn? • • • Support technologies described are evolutionary, not revolutionary – small increments. Technology changing fast: Scope for major step change. Great opportunities – but significant costs require careful investment. Digital take-up among older generations is increasing rapidly, but needs lengthy familiarisation process. Peer-to-peer coaching among residents particularly effective. Monitoring technology: need to ensure residents fully understand how to make calls and answer their door.

Life at your fingertips CONNECTED ASSURED with internet access and video telephony in a home that will evolve with you SECURE with video door entry and access control IN CONTROL INDEPENDENT Easy repair reporting and calendar management help only when you need it SAFE PROTECTED with help available 24 hrs a day with environmental telecare sensors WELL self care with health apps and telehealth 26 FULFILLED with social events and access to your community

What has been your experience? Questions & discussion

Thank you Kevin Alderson UK Sales & Marketing Director kevin. alderson@tunstall. com See new white paper: uk. tunstall. com/digitaljourney