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United States Department of Agriculture Office of the Chief Financial Officer National Finance Center United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board Meeting June 12, 2013

USDA, National Finance Center Customer Board Meeting June 12, 2013 Old Business Updates USDA, National Finance Center Customer Board Meeting June 12, 2013 Old Business Updates

Help Desk Consolidation High-level Timeline Recent Accomplishments • June 2013 - Complete Phase 2 Help Desk Consolidation High-level Timeline Recent Accomplishments • June 2013 - Complete Phase 2 activity to include help desk support for Administrative Billings and Collections (ABCO), ABCO Claims, and Direct Premium Remittance Systems (DPRS) • Delivered 100% Call Recording • Increase Remedy Requester Console accounts from 4 to 8 per serviced POI • Finalized Concept of Operations • Finalized Transition Plan Current State Issues/Risk • Working on optimization/management and wallboard/dashboard software to provide superior customer service • Working to create new Automated Call Distribution functionality (in development) – Provide customer average wait time – Provide customer to “Opt Out” to voicemail and NCC rep will contact customer • None National Finance Center - as of June 12, 2013 3

Risk Mitigation for Legacy Payroll/Personnel Systems High-level Timeline Recent Accomplishments • August 30, 2013 Risk Mitigation for Legacy Payroll/Personnel Systems High-level Timeline Recent Accomplishments • August 30, 2013 - Generate and test IDMS data unload and DB 2 data load programs • October 31, 2013 - Test and validate the data conversion from IDMS to DB 2 • December 30, 2013 - Application code conversion and unit testing on first set of applications • February 28, 2014 - Application code conversion and unit testing on second set of applications • Implemented modifications to normalize the DB 2 tables containing “added” records • Configured and tested modifications to the. net online development environment • Met with performance tuning expert from IBM to begin the performance tuning planning phase Current State Issues/Risk • Building DB 2 test environment for converted batch and online applications • Installing the. net environment for additional development team members • Sizing the DB 2 databases in test environment • Processing security access forms in test environment • None National Finance Center - as of June 12, 2013 4

Insight Enterprise Reporting Solution High-level Timeline Recent Accomplishments • April 2013 - Customer Acceptance Insight Enterprise Reporting Solution High-level Timeline Recent Accomplishments • April 2013 - Customer Acceptance Testing • May 2013 - Tested solution to ensure defect resolution and system readiness for go-live • May/June 2013 - Insight Training • June 2013 - Deployed Insight • July 2013 - Launch Insight web-based training • Completed Customer Acceptance Testing with over 100 customer participants representing 50 + agencies • Finalized, reviewed, and tested user provisioning processes • Deployed Build 1 of the solution • Trained over 200 users from 50 + agencies • Provided Data Dictionary and Common Report Library for users as online resources Current State Issues/Risk • Provisioning access to trained Insight users • None • Providing in-person training classes - NFC made over 500 training slots available for May and June • Monitoring and tuning system performance • Confirming scope and timeline for next Insight release National Finance Center - as of June 12, 2013 5

USDA, National Finance Center Customer Board Meeting June 12, 2013 Payroll/Personnel System (PPS) Statistics USDA, National Finance Center Customer Board Meeting June 12, 2013 Payroll/Personnel System (PPS) Statistics

Schedule Release Summary as of 06/07/13 • GESD Projects Scheduled – 106 Projects Scheduled Schedule Release Summary as of 06/07/13 • GESD Projects Scheduled – 106 Projects Scheduled • GESD Projects Unscheduled Breakdown – 65 Pending (HOLD/RESP) – 187 FRDs Assigned – 101 TBD 7

Schedule Release Summary as of 06/07/13 Unscheduled Project Breakdown By Line of Business (LOB) Schedule Release Summary as of 06/07/13 Unscheduled Project Breakdown By Line of Business (LOB) Line of Business Total by LOB PPS 231 Empow. HR 24 HRLOB (PPS/Empow. HR) 9 web. TA 21 Other 68 8

Schedule Release Status as of 06/07/13 • CY 2013 Pay Period 06 Projects - Schedule Release Status as of 06/07/13 • CY 2013 Pay Period 06 Projects - 10 Projects Scheduled • CY 2013 Pay Period 12 Projects - 38 Projects Scheduled • CY 2013 Pay Period 20 Projects - 20 Projects Scheduled • Off Release Projects - 38 Projects Scheduled * Projects remain open 2 pay periods after implementation 9

Software Change Request (SCR) as of 06/07/13 • Completed SCR Totals – 2011 - Software Change Request (SCR) as of 06/07/13 • Completed SCR Totals – 2011 - 384 – 2012 - 459 – 2013 - 303 10

PPS Incident Report (IR) Summary as of 06/07/13 Number of PPS IRs April May PPS Incident Report (IR) Summary as of 06/07/13 Number of PPS IRs April May June Beginning Balance 25 20 14 Received 70 87 12 Closed 75 93 16 Ending Balance 20 14 10 11

PPS IR – Average Days at Closure as of 06/07/13 Priority Category April May PPS IR – Average Days at Closure as of 06/07/13 Priority Category April May June Critical 13 2 1 High 24 9 3 Medium 7 5 13 12

IR Summary as of 06/07/13 • Completed PPS IR Totals – 2011 - 1564 IR Summary as of 06/07/13 • Completed PPS IR Totals – 2011 - 1564 – 2012 - 1067 – 2013 - 422 13

NFC’s T&A Solutions High-level Timeline • • Recent Accomplishments web. TA 3. 8 Late NFC’s T&A Solutions High-level Timeline • • Recent Accomplishments web. TA 3. 8 Late 2013 - Federal Prison implementing web. TA 4. 2 - July 2013 - Software expected to be delivered to NFC - Late 2013 - Conduct OCFO Pilot of web. TA 4. 2 - ONE USDA implementing all agencies to 4. 2 upon completion of OCFO pilot STAR Web July 2013 - Customer outreach to discuss T&A solutions - March 31, 2014 - Will be sunset Paycheck 8 June 2013 - Conduct Fit-Gap assessment • web. TA 4. 2 - Approved platform for software • Paycheck 8 - May 2013 - Installed software at NFC Current State Issues/Risk • T&A Solution Fair - Finalizing plans for product demonstrations in July • None • web. TA 4. 2 - Awaiting delivery of software to begin installation and testing • Paycheck 8 - Completing residual tasks for stand-up of the platform for hosting - June Fit Gap sessions occurring with GDSI and NFC to develop requirements National Finance Center - as of June 12, 2013 14

Debt Management Implementation Plan High-level Timeline Recent Accomplishments • April 2014 - Algorithm for Debt Management Implementation Plan High-level Timeline Recent Accomplishments • April 2014 - Algorithm for delinquency computation • April 2014 - New salary overpayment bill and repayment agreement • April 2013 - Implemented the ABCO database change • Successfully tested the changes to the debt notice for FEHB bills • Submitted necessary forms and field elements to Pay. gov Current State Issues/Risk • • Working with Pay. gov to implement application Finalizing flow charts that document the billing and collection process • None • Other Ongoing Initiatives − − − − FOCUS reports to Reporting Center Bill and collect salary overpayments while employees are in nonpay status New debt notice for FEHB bills Various debt improvements including delinquency computations, new salary overpayment bills, new payment agreements, and new reports to conform to the modified ABCO data base Expedite the collection process by consolidating the ABCO and Claims due process notices Create new inquiry screens to allow customers the ability to view Claims information Conduct Work Groups National Finance Center - as of June 12, 2013 15

Central Accounting Reporting System (CARS) High-level Timeline Recent Accomplishments • July 2013 - Systems Central Accounting Reporting System (CARS) High-level Timeline Recent Accomplishments • July 2013 - Systems Requirements Completion for all phases • December 2013 (Target) - NFC Full Compliance pending finalization of Systems Requirements • January 2014 - Treasury Mandated Compliance for IPAC • October 2014 - Treasury Mandated Compliance for Payments and Collections • Current State Issues/Risk • Accounting Processing Phase - Shared Accounting Module (SAM) Treasury Account Symbol (TAS) Crosswalk (old format to new format) − Integration Testing in progress with the Federal Reserve Bank (FRB) which is responsible for the SAM application − Identifying discrepancies between Treasury TAS codes and NFC TAS codes − Planning outreach with NFC customers to review invalid TAS codes in NFC’s system • Payment Processing Phase - Testing disbursements with Treasury • IPAC/Collection Processing Phases − Continuing Requirements Analysis meetings with internal NFC stakeholders regarding Collections and IPAC processing • Adding CARS link and FAQs to NFC website • None • • Accounting Processing Phase - SAM Crosswalk – Established transmission connectivity and completed initial Integration Testing of SAM crosswalk file with the Federal Reserve Bank (FRB) Payment Processing Phase – Completed initial Integration Testing of payment files with Treasury Remaining Phases (IPAC/Collections Processing) – Formed a customer accounting workgroup National Finance Center - as of June 12, 2013 16

USDA, National Finance Center Customer Board Meeting June 12, 2013 New Business USDA, National Finance Center Customer Board Meeting June 12, 2013 New Business

HRLOB Provider Activities High-level Timeline Recent Accomplishments • Annual Payroll Provider Assessment − January HRLOB Provider Activities High-level Timeline Recent Accomplishments • Annual Payroll Provider Assessment − January 16, 2013 - OPM requested responses from the providers for the Assessment − April 12, 2013 - Responses due to OPM − June 14, 2013 - Responses to follow-up questions due • Provider assessment responses submitted to OPM • HRIT Strategic Planning − May 28, 2013 - OPM requested responses for a 10 -year strategic planning initiative − June 24, 2013 - Responses due to OPM Current State Issues/Risk • Received OPM’s follow-up questions for the Assessment – Gathering information and artifacts in support of the Assessment follow-up questions • Received OPM’s request for strategic planning input – Documenting response for the strategic planning initiative • None National Finance Center - as of June 12, 2013 18

Survey Results of T&A Corrections by Agency High-level Timeline Recent Accomplishments • April 2013 Survey Results of T&A Corrections by Agency High-level Timeline Recent Accomplishments • April 2013 - Introduced project at the CAPPS meeting • May 2013 - Completed survey • Notified agencies of the feasibility survey and requested participation from CAPPS members • May 2013 - Completed survey • Completed review and analysis (see slide 20) Current State Issues/Risk • T&A Survey Results - 70% or 28 customers agree - 30% or 12 customers do not agree • Obtain buy-in from Customer Board members to move forward with initiative based on survey results • None National Finance Center - as of June 12, 2013 19

T&A Survey Results 12, 30% 28, 70% Agree to make their own, or would T&A Survey Results 12, 30% 28, 70% Agree to make their own, or would recommend to make their Own T&A Suspension Corrections Not Agree to make their own, or would recommend to Not Agree make their Own T&A Suspension Corrections 20

Continuity of Operations Plan (COOP) High-level Timeline Recent Accomplishments • Early 2012 - Obtained Continuity of Operations Plan (COOP) High-level Timeline Recent Accomplishments • Early 2012 - Obtained new location for Alternate Work Site (AWS) in Shreveport, Louisiana to accommodate OCFO New Orleans employees during deployment • June 1, 2013 - AWS available for deployment • Completed renovations to AWS to meet NFC’s needs • April 15 - 19, 2013 - Conducted COOP exercise at AWS Current State Issues/Risk • AWS is operational and available for current 2013 Hurricane Season • None National Finance Center - as of June 12, 2013 21

FY 14 Service Level Agreements and Interagency Agreements High-level Timeline Recent Accomplishments • April/July FY 14 Service Level Agreements and Interagency Agreements High-level Timeline Recent Accomplishments • April/July 2013 - Review and update SLAs which include the performance metrics • July/August 2013 - Finalize FY 14 IAs and SLAs • August/September 2013 - Provide IAs and SLAs to customers • Began internal review of SLAs and metrics Current State Issues/Risk • Meeting with NFC organizations to review SLAs • Received preliminary budgets, rate calculations in progress • None National Finance Center - as of June 12, 2013 22

FY 13 and FY 14 Rates for NFC Operations FY 13 FY 14 PPS FY 13 and FY 14 Rates for NFC Operations FY 13 FY 14 PPS $118. 97 web. TA $26. 50 FY 13 FY 14 $91. 11 NFC Operation Empow. HR 23

Access Management TOTAL REQUESTS PROCESSED AVERAGE NUMBER OF DAYS TO PROCESS REQUESTS Total Requests Access Management TOTAL REQUESTS PROCESSED AVERAGE NUMBER OF DAYS TO PROCESS REQUESTS Total Requests Received: 4, 462 Total Requests Processed: 4, 780 AVERAGE NUMBER OF REQUESTS PROCESSED PER MONTH: 794 EXPEDITED REQUESTS PROCESSED 24

USDA, National Finance Center Customer Board Meeting June 12, 2013 Empow. HR USDA, National Finance Center Customer Board Meeting June 12, 2013 Empow. HR

Non-Core HR Services High-level Timeline Recent Accomplishments • NGA e-Recruit (Recruiting and Staffing) - Non-Core HR Services High-level Timeline Recent Accomplishments • NGA e-Recruit (Recruiting and Staffing) - August 2013 (Planned) - Implementation • OPM USAStaffing (Recruiting and Staffing) - December 2012 - Design Document - August 2013 (Planned) - Implementation • NGA - Successfully tested connections between NGA and Empow. HR • OPM USAStaffing - Built test environments for Empow. HR and OPM and successfully tested connection over HTTP protocol Current State Issues/Risk • NGA - Connections tested and awaiting NGA modifications to continue with web services testing • OPM USAStaffing - Testing in progress • None National Finance Center - as of June 12, 2013 26

Empow. HR Upgrades High-level Timeline Recent Accomplishments • PP 26, 2013 - People. Tools Empow. HR Upgrades High-level Timeline Recent Accomplishments • PP 26, 2013 - People. Tools and Infrastructure Upgrade • PP 06, 2014 - Manager Recruit Request • CY 14 TBD - People. Soft 9. 2 Application Upgrade • Received Initial Development Environment from ITSD Current State Issues/Risk • Planning for People. Tools Upgrade and Infrastructure redesign • Coding changes and testing are underway • None National Finance Center - as of June 12, 2013 27

Empow. HR Implementations High-level Timeline • • Recent Accomplishments PP 12, 2013 - One Empow. HR Implementations High-level Timeline • • Recent Accomplishments PP 12, 2013 - One USDA Phase I - Enhancements - Standardized Security Roles - Standardized Workflow PP 17, 2013 - One USDA Phase II - Non-Empow. HR USDA Agencies PP 24, 2013 - One USDA Phase III - Forest Service re-load PP 06, 2014 - HHS Phase I • OCIO/NFC History Reload - PP 10, 2013 Current State Issues/Risk • Development underway for PP 05 and PP 17, 2013 releases • One USDA weekly Project Manager meetings • One USDA bi-weekly Integrated Project Team meetings • None National Finance Center - as of June 12, 2013 28

Empow. HR Incident Report (IR) Statistics as of 06/07/13 Number of IRs April May Empow. HR Incident Report (IR) Statistics as of 06/07/13 Number of IRs April May June Beginning Balance 98 70 40 IRs Received 12 20 2 IRs Closed 40 50 10 Ending Balance 70 40 32 29

Empow. HR IR Average Days at Closure as of 06/07/13 Priority Category April May Empow. HR IR Average Days at Closure as of 06/07/13 Priority Category April May June Critical 1 0 0 0 High 94 250 0 Medium 112 134 10 30

Empow. HR IR Summary as of 06/07/13 • Completed Empow. HR IR Totals – Empow. HR IR Summary as of 06/07/13 • Completed Empow. HR IR Totals – 2011 - 391 – 2012 - 222 – 2013 - 126 31