UNIT-II TQM PRINCIPLES TQM leadership Employee

UNIT-II TQM PRINCIPLES • • TQM leadership Employee involvement Continuous process improvement Supplier partnership

TQM LEADERSHIP • Characteristics of Quality Leaders • Quality Council • Strategic Planning

Characteristics of quality leaders • • • The Customer first Value People Build Supplier Partnership Empower People Demonstrate Commitment Strive for Excellence Explain and deploy Policy Improve Communication Promote Teamwork Benchmark Continuously Establish System Encourage Collaboration

LEADERSHIP STYLES • • Directing Style of Leadership Consulative style of Leadership Participative Style of Leadership Delegating Style of Leadership

REQUIREMENTS OF EFFECTIVE LEADERSHIP • • • Vision Empowerment Intuition Self-Understanding Value Congruence

LEADERSHIP ROLES

Quality Council • It is a team to provide overall direction for achieving the total Quality Culture (TQC) It is Composed of : • CEO • Senior Managers of Functional areas • Quality Council Coordinator or Consultant

OBJECTIVES

DUTIES OF THE QUALITY COUNCIL

QUALITY STRUCTURE

STRATEGIC PLANNING

Strategic Quality Planning Vs Traditional Strategic Planning

Contd. . ,

EMPLOYEE INVOLVEMENT • • • Employee Motivation Employee Empowerment Team and Teamwork Recognition and Reward Performance Appraisal

EMPLOYEE MOTIVATION • Concept of Motivation • Importance of Motivation • Theories of Motivation

IMPORTANCE OF MOTIVATION • Improves Employee Involvement • Promotes Job Satisfaction and thus reduces absenteeism and turnover • Helps in securing a high level of performance and hence enhances efficiency and productivity • Creates congenial working atmosphere in the organization and promotes interpersonal Cooperation

THEORIES OF MOTIVATION MASLOWS HIERARCHY OF NEEDS • Physiological Needs • Safety Needs • Social Needs • Esteem Needs • Self-actualisation Needs

Maslow’s Hierarchy of Needs

Hierarchy of Human needs and forms of Quality Motivation

Herzberg’s Two Factor Theory

EMPLOYEE EMPOWEREMENT

General Principles for Empowering Employees

Conditions to Create the Empowerment Environment

Characteristics of Empowered Employees

TEAM AND TEAM WORK • • Process Improvement Team Cross Functional Team Natural Work Team Self Directed/Self Managed work Team

Characteristics of Successful Team • • • • Sponsor Team Charter Team Composition Training Ground Rules Clear Objectives Accountability Well-defined Decision Procedures Resources Trust Effective Problem-Solving Open Communication Appropriate Leadership Balanced Participation Cohesiveness

1. Elements of Effective Team work 2. Team Management Wheel

Role of Team Members

Stages of Team Development

Recognition and Reward

Performance Appraisal

Process of Performance Appraisal

Continuous Process Improvement

Benefits of PDSA Cycle

5 S House Keeping • 5 S Practice is a house keeping Technique used to establish and maintain a Productive and Quality environment in an Organization

Meaning of 5 S Elements

Sorting and Evaluation Criteria

Factors in Implementing 5 S

Benefits in Implementing 5 S

Kaizen

Features of Kaizen

Supplier Partnership Partnering • Benefits • Key Elements to Partnering Long Term Commitment Trust Shared Vision

Supplier Selection & Supplier Rating Stages Survey Stage Enquiry Stage Negotiation and Selection Stage Experience Stage

Ishikawa’s Ten Condition for Selection and Evaluation of Supplier