Unification Simplification Through Cooperation Innovation

Unification & Simplification Through: • Cooperation • Innovation • Opportunity How IT Contributes to Business by leveraging Solution Architecture Association of Enterprise Architectures Excellence, Trust, Collaboration and Commitment” – CTOC Daud Santosa Chief Technology Officer Department of the Interior Washington DC, April 12, 2006 0

Agenda 4 Background and Business Strategy – Common Challenges – DOI Business Strategy 4 IT contributes to Business Strategy – DOI Enterprise Initiatives – Example of developing Solution Architecture to solve Business Problem. 4 CTO Council and Service Oriented Integration Center of Excellence vision 4 Questions and Answers 1

Background and Business Strategy 2

Quote for today – Using Time 4 Discover your uniqueness; then discipline yourself to develop it. ” – Jim Sundberg 4“Behind an able man there always other able men. ” – Chinese Proverb 4“It is not enough to be busy. The question is: What are we busy about? ” – Henry David Thoreau 4“Watch your thoughts; they become your words. Watch your words; they become your actions. Watch your actions; they become your habits. Watch your habits; they become your character. Watch your character for it will become your destiny. – Frank Outlaw 3

What are the Characteristics of the On-Demand Government? Government Challenges Changing Expectation of Citizens, Threat, Partner (Other Federal Government), Catastrophe Collaboration across geographies (globally, governments and partners, managing skills shortages) Sustained budget & resource pressures Characteristics of an On Demand Enterprise Responsive “Responsive in real-time Focused “Focus on what’s core and differentiating” Variable Description Able to sense and response in real time to the changing needs of citizens, partners, employees, and other governments Concentrating on core competencies – and using strategic bureaus partners to manage needs outside of these competencies Employing variable cost structure to operate at high levels of productivity “Using variable cost structures” Balancing demands of Security, Safety and Privacy Resilient “Resilient around the world, around the clock” Able to handle changes in political, economic, and physical environment and manage consistent availability, security and privacy – around the world, around the clock 4

What are the common challenges (1)? 4 What problems are we trying to solve for both Business and IT perspective? 4 What business values are we proposing to both IT and Business executives? 4 How do we start building the future infrastructure to support the current and future on-Demand Government mission? 5

What are the common challenges (2)? 4 How do we scope the Business Requirements to leverage new technologies within the proper budget and resources? 4 How do we start leveraging the concept of reuse to reduce the risk for complex projects? 4 How do we overcome the culture barrier and educate the IT staff to adopt the new way of implementing IT in the future? 6

DOI Business Strategy Extend the breadth and depth of relationship among DOI communities Reduce delivery channel costs and minimize transaction barriers. To promote information sharing and collaboration among DOI Communities, Business partners, other Federal Governments, State and Local To move customers and transaction away from high manual to electronic channels such as Web, PDA, e tc. Consistency of DOI branding including our business partners and bureaus Create customer satisfaction and protect privacy To emphasize the easy access to information or subscription To create happier customers -- usually done in the area of Customer Support and Services To protect the privacy of our Customers, and Data. 7

External Customer Service FEA BRM Mode of Delivery: Direct Service to Citizens Law Enforcement Protection FEA BRM Service to Citizens: Law Enforcement Manage DOI Resources FEA BRM Mgmt of Resources Public Information Management FEA BRM Mode of Delivery: Knowledge Creation and Mgmt FEA BRM Support Services: Planning & Resource Allocation Policy & Regulation Development Legislative Relations Control & Oversight Customer Relationship Management 1 Emergency Management Services Human Resources Mgmt. Field Interview Services Contact Mgmt • Registration & ID Mgmt • Personalization Financial Mgmt 2 H 1 Systems Incident and LE Services Privacy Protection Track Evident and Management Services Administrative Mgmt. Monitoring & Evaluation Customer Outreach L Crime Pattern and Predictive Analysis Service Outreach Search and Rescue H L Filing/Register 14 H Correspondence H 2 8 3 8 Licensing Information Resources Mgmt Product and Service Ideation HR Benefits & Comp. Admin HR Acquisition & Dev. Product Development Publishing Accounting Analytic Reporting Collections L Facilities & Equipment Mgmt Services Acquisition Records Retention L Jail/Detention Management IT Services Public Search Fee & Payment Processing Mobile Services L Order Fulfillment Call Center Records Accessibility & Protection Computer Aided Dispatched H Hot Components Product Dissemination Information Dissemination M Case Management Services L Criticality Employee Relations H Service Directory Cost L Public Records Retrieval Training 8

IT contributes to Business Strategy 9

Enterprise DOI Initiatives Enterprise Business Application Projects Enterprise Infrastructure Projects 4 Financial Business Management System (DOI) 4 Enterprise Service Network 4 OCS Connect (MMS) 4 Active Directory & Messaging (External, Trust and non Trust) Services 4 Incident Management And Reporting System (DOI/NPS) 4 Geospatial One Stop (DOI/USGS) 4 HSPD-12 – Law Enforcement Network 4 PKI (Cybertrust) Services 4 Identity Management Services 4 Reduce Sign On (External, Internal) Services 4 Enterprise DOI Portal (OST Portal, HR Portal, OS Portal, USGS Portal, OCIO Portal, IMARS Portal) 10

IT: Self-Expression or Science? Unify & Simplify! Example from DOI TRM (Subset) - Current User Interface Presentation Portal Web Content Management Web Server Web Application Server Knowledge Management Databases Operating System HTML, XHTML, DHTML, XHTMLMP, VXML Clever Path (CA) Broadvision Plumtree Viador Zope, Extensis, Next. Page, Broad. Vision, Apache 2. 0. 4. 8, Apache 1. 3. 2. 3 Bea Web Logic, Brio Ondemand Svr, CITRIX, Cold Fusion Clear Forest Convera Corel Paradox, DBASE 5, 4, 3 File. Maker Pro 4. 0, File. Maker Pro 5. 0, Foxpro DOS 6. 22 Sun One Webphere EPICENTRIC Oracle Portal Documentum, File. Net, IBM Lotus Workplace, Interwoven, Sun One Web Server 6. 1 Lotus Domino Netscape Commerce Server 1. 12 Oracle Web Server Oracle App Sever, Sigma. Plot, Sybase EA Server, Tomcat 4. 1. 29, 5. 0. 14 File. Net Arc. SDE, Informix 7. 30 uc 5, Informix 7. 23 uc 1, Informix 7. 12 uc 1, Informix 9. 2. 1 SAP Tibco Backweb Microsoft, Open Market, Percussion Software, Stellent, Vignette MS IIS 6. 0 Domino, ESRI App. Sver, JAM, JBOSS Documentum VB, VBA, VB Windows GUI JSP, ASP IBM Lotus workplace Windows NT 3. 1, 95, 98, 4. 0 , 2000, XP Netware 4 -6, OS/2 3. 1 Tuxedo Lite, IBM Websphere 2. 02 IBM Websphere 3. 5, IONA 3. 01 Net Perceptions Oracle DB 2 8. 1, Lotus Approach 97 B, Lotus Approach 9, Lotus Approach 3. 02, IBM HTTP Server Entrieve Access 95, 97, Access 2000, 2002, SQL Server 6. 5 sp 4, SQL Server 6. 5, 7, My SQL 4. 01, My SQL 3. 2. 3. 4. 9 Sun Solaris 2. 6, Sun Solaris 7. 0, AIX, LINUX 11

Gartner Research 4“They found that simply developing an EA doesn’t generate benefits. CIOs need to apply EA in four aspects of their work to realize business value: – aligning IT with the business strategy, – communicating IT’s vision and value, – guiding IT investment and design decisions, and – changing business and IS behaviors. ” Mark Mc. Donald Group Vice Presidend & Head of Research 12

Enterprise Architecture and Solution Architecture linkage The Solution Architecture is the end-to-end architecture for a given project or IT initiatives. It includes the functional, non-functional and Operational aspect of the architecture. Source: IBM 13

The IEA identifies six primary constituent architectures 14

What are the Solution Architecture consists of: 4 Solution Objectives and Scope 4 High Level Business Requirement 4 Solution Overview Diagram 4 Use Case Model (Diagram and Text) 4 Non-functional Requirements 4 Component Model 4 Deployment / Operational Model 4 Architectural Decisions 15

Solutions Architecture Example: Using the Patterns for e-business, we identify the appropriate architecture patterns required for the solution. Self-Service Collaboration Information Aggregation Extended Enterprise Aggregate information from multiple individual applications Application Integration Provide seamless access to services provided by multiple application Access Integration Provide users direct access to Automated DOI business services Allow users to (indirectly) communicate with each other (e. g. an email notifying someone of change in application status) Integration with Bureaus, Other Business Partners processes Integrate multiple DOI legacy applications 16 16

Patterns for e-business in the Development Life Cycle 17

FBMS High Level Business Services 18

Solution Overview Diagram: Identify Application Pattern and Service Reference Model 19

IMARS High Level of Business Services 20

Solution Overview Diagram: Identify Service Reference Model NIBRS Process Automation Services: : Tracking & Workflow, Extended Routing & Scheduling Enterprise Application: : Decomposition Tier Central Violation Bureau (CVB) Other Users Watch Office (DHS) Back Office Services: : Integration I N T E R N E T Enterprise Integration Hub Other Agencies Customer Services: : Customer Initiated Assistance: : Self Service Collaboration Incident & LE Digital Asset Services: : Document Services Management, Case Record Management Self Service Emergency Management Services Access Integration: : Security Role Services IMARS Based Inquire & Update Users Personalization Services I Authentication N Consolidated & Authorization T Imars View Services R A Field Interview N Services Crime E Record Analysis T Management Customer Services: : Customer Users Services Initiated Assistance: : Self Service Track Evident and Property Services Messaging & Collaboration CRM Services Back Office Services: : Integration Crime Pattern & Administration Predictive Services Analysis Support Services: : Security Management, Services Information Aggregation GIS Services Collaboration, Search, System Management 21

Run Time Application Decomposition Pattern 22

DOI Target of Self Service Enterprise Logical Solution Architecture for Small to Enterprise Application

Choose the best technology from TRM (example) to support the Enterprise Solution (Product Mapping) 24

Business Value Proposition 4 To identify the complexities and risks during the early stage of the planning 4 To provide the Solution framework in the RFP in order to provide guidance of “how” the vendors should provide response with the right information in the proposal. 4 To identify the operational aspects of the solutions including Data Center, Infrastructures (Network, Security, Hard wares and soft wares, etc), Helpdesk, etc. 4 To identify the pro and con of outsourcing vs. in-house. 4 To identify the skill sets that required to implement the systems including resources, training, and so forth 4 To estimate the cost of the overall projects, Integrated project plan and choose the right Solution and its vendors. 25

CTO Council and Service Oriented Integration Center of Excellence Vision 26

Overview of the Vision of Service Orientation Integration (SOI) Center of Excellence 27

The DOI SOI Co. E focus in four major areas Thought Leadership and Knowledge • Adopt patterns & framework • Define and maintain DOI Enterprise Solution Architecture Framework • Survey external sources such as Gartner Research or others, Redbooks, White Paper, and Best Practices • Develop DOI Reference Architecture • Adopt Emerging Technology/R&D Community Building and Communications • Facilitate teaming • Build and maintain a website for sharing and communication • Establish a direct channel for technology transfer from Co. E to OCIO • Establish Collaboration to Bureaus and Business Partner to promote asset Reuse Delivery Excellence • Leverage senior skills • Assist troubled projects • Conduct Solution and design reviews • Provide method expertise • Business value Analysis Delivery Capability • Develop & manage skill sets and roadmaps • Provide proactive mentoring • Assist Co. E in implementing proof of concept with the new technologies 28

My Information: Daud Santosa Chief Technology Officer Department of the Interior Office: 202 -208 -5064 Cell: 202 -320 -6791 daud_santosa@ios. doi. gov 29