Understanding and supporting the student experience Jan Stewart

Understanding and supporting the student experience Jan Stewart Manager - Student Learning Support Services Victoria University of Wellington

“It’s not about us: it’s about them” • More students • Diverse b’gds • Do not have knowledge of uni processes/structures • Different levels of preparedness • High fees and student loans creates high expectation and demand

University environment • • • Highly complex Fragmented Process driven Piecemeal Atomistic Historically driven

Student services research – Holistic models Chickering (1969, 1993) • Students are “not just degree seekers and test takers” • Introduced the developmental models including social and emotional elements

SS research continued …. . • ACPA (American College Personnel Assoc) (1995) • Student learning and development –key focii • SS staff should …”attempt to make seamless what are often perceived by students to be disjointed, unconnected experiences by bridging organisational boundaries and forging collaborative partnerships with Faculty and others to enhance student learning”

SS research continued …. • Consolvo (2002) Pass the buck or Share responsibility ? Key benefits of collaborative links • Enhanced contact between students and staff • More knowledgeable staff to help connect students • Better service uptake • Reduced stigma • Better student outcomes

Whole uni approach – Beatty-Guenter Retention Strategy Model (Johnston, 2001) Sorting Supporting ØInterviews ØPre-testing ØAdmission criteria ØBridging Courses ØStudent Union ØStudent Services ØAccess Funding ØStaff Development ØCurricular redesign/assessment ØTeaching & Learning innovations ØResearch & Policy Connecting ØInduction/First year Orientation ØStudent Activities ØPeer Mentoring ØPersonal tutors/guides Transforming the Institution Transforming the Student ØStudy Skills ØDeveloping Active Learners ØAcademic& Career Advice

B-G model –your thoughts…. . • Where is the library? and the various library services? • Where would you put it?

Issue of Plagiarism

Your thoughts …. • • Do you see the library here ? Where? How? What doing ?

Working with others to support the student experience Key words : • student centred • holistic • integrated • transformational • synthesis • seamless • engagement Key shifts • staff thinking • processes • delivery • environments • planning • goals • attitudes

3 stage continuum of collaboration • Engstrom and Tinto, 2000 Stage 1 - Student services as the “clearing house” of information Stage 2 – Co-operation with faculty where traditional roles remain Stage 3 - Collaboration – equal, shared and recognised roles and experiences

Your thoughts …. • Where are you on the continuum? • What is needed to get to stage 3 ?

VUW case study –Library & SLS collaboration • Regular meetings between staff groups and managers • Shared planning goals and projects • Shared staff development • Specific collaborative work plan objectives for all staff • Shared spaces – learner focussed , visible and accessible

Final reflection It takes a whole institution to educate [and retain and support ] a student Professor Sally Kift, ALTC (With apologies to Hillary Clinton and african proverbs ! )

References American College Personnel Association. (1994). The Student Learning Imperative: Implications for student affairs. Washington, DC: American College Personnel Association Chickering, A. , & Reisser, L. (1993). Education and identity. Second Edition. San Francisco: Jossey-Bass. Consolvo, C. (2002). Building Student Success through Enhanced, Coordinated Student Services. Journal of College Student Development, 43(2), 284 -287. Cook, J. H. and Lewis, C. A. (eds) (2007) Student and Academic Affairs collaboration: The divine comity, USA: NASPA Johnston, V. (2001). Developing Strategies to Improve Student Retention: Reflections from the Work of Napier University’s Student Retention Project. Paper presented at the SRHE 2001 Annual Conference: Excellence, Enterprise & Equity, University of Cambridge. Mc. Innis, C. (2002). Making the Transition: What Schools and Universities Can Do to get Students in Second Year Successfully. Paper presented at the NAPSA, Adelaide. Tinto, V. (1993). Leaving college: rethinking the causes and cures of student attrition. Chicago: University of Chicago Press. Weaver, M. (ed) (2008) Transformative Learning Support Models in Higher Education, London: Facet Publishing.