Understanding and Comparing Novell s Provisioning Products www novell

Understanding and Comparing Novell's Provisioning Products www. novell. com Joe Skehan PM Directory Services Novell, Inc. Jskehan@novell. com Dave Preece Senior Information Architect Novell, Inc. Dpreece@novell. com

Provisioning Providing, Preparing or Supplying of Something What is it? Webster New World College Dictionary

Provision…What? Anything

Provisioning…Whom? Anyone

Provisioning…Why? • • • Increased security Service and information tailored to the user Available from anywhere and from one source Single authentication Improved user self-service Easier to manage

Provisioning…Where? “One Net”

Provisioning…How? w Workflo rvice Single rity Se Sign-on Se cess lf teg t l In gemen a na nti rvers Asset Ma e Web Se Web Pa fer E ges XML LDA Re RP P t g rin Internet Cachin P ile TML F H MMM Auth SS EAI oriza L XSLT HTT tion PS ns s atio ervelet J 2 EE S S plic U Ap CRM ADI R A Gadgets ID Ma c pp Password Syn nage U A let men DDI SOAP ion uthe s t ntic s rowserrd tion rat B atio ele OS n wo stra cc SO s A S tion Pas ini RL ma U ess Auto dm Proc A Busin ess P ro

State Employee or Citizen Portal Bus Process & Web Site HR Welfare DMV DB DB DB Web Self Serve Workflow LDAP Dir. XML—LDAP etc. Directory Step One Bus Process & Web Site Term Server Health Tax DB SQL—Snap. Shot etc. XML Data. Mart Script Bus Process & Web Site Step Two Building a Provisioning Solution; Baby Steps 1, 2, 3 and 30 day wins

Who Are the “Provisioning” Players? IBM MQ/Web Sphere See. Beyond Business Layers Access 360 Tibco Vitria Web Methods Plumbtree Web. Methods i. Planet Remedy Crossworlds BEA Systems Fuego IONA Peregrine

Employee, Student, Citizen Provisioning

Manager Provisioning e. Directory

Provisioning and SSO

Provisioning Internet Services • Users automatically provisioned • RADIUS proxy against Novell’s e. Directory tree • Automatically updates phone numbers Usage up 300% 80% Cost Reduction

Provisioning Print Services

Provisioning File Services

Provisioning Support and IT Services

Pay as You Go • Individuals receive their usage reports • Managers get group hierarchical reports Current Monthly Reports • Cell Phone • Pager • Remote Access • Long Distance

Business Process Management BPM is a category of software that automates the processes by which employees, partners, suppliers and customers interact with data, applications and each other. The result is the right people make the right decisions at the right time. • $800 Million market in 2000 • 112% annual compounded growth rate • Of the total market for workflow, EAI, B-to-B integration, and BPM—BPM technology makes up 27% and will jump to 63% in 2003 • AMR Research

Zero Day Start-Service-Stop Full systems support on “day one” instead of in two weeks. . . Internet Novell Intranet Application Resources e. Directory —Information entered once and synchronized across all systems — 70% reduction in administration costs

Automating the Provisioning Process PBX WITS (Mail Delivery System) e. Directory Manager fills in self service forms for new hire and request is automatically routed through organization New employee information is automatically entered into People. Soft Legacy Directory Assigns Office, Keys, Name Plates, etc. (BIG)

Provisioning Lowers Expences and Increases Profit The Company • Reduced headcount involved in the New Hire process by 23% • Reduced time to process a new hire by 40% • Reduced the process cost of a new hire by 35% The Employee • Reduced cost of getting started by $3, 000 • 1, 300 new hires in FY 2000 (saved $3. 9 million in costs) The Information Services & Technology Organization • Decreased help desk calls by 35% and staff by 55% • Decreased telecom staff by 85% • Automated processes reduced costs from $50 to $12 per help desk call • Bottom line savings of $3. 6 M with 22% more employees Your CFO is happier The Human Resources Department • Decreased New Hire Data Entry by 87% • Automated manual processes – forms on line • Decrease in calls to HRLine 1(on-line help for compensation, 401 Ks, insurance, etc. ) • Bottom line savings of 1. 5% of total HR budget

Vision…one Net A world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries Mission To solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world