UI ICON Technical Update July 7 2015 Chicago

UI –ICON Technical Update July 7, 2015 Chicago, IL 1

UImail Workflow Management n n CA and FL asked about workflow management capability within UImail application q Need capability to manage assignment and tracking of UImail requests UImail as a workflow application would need to be a new application that allowed for information/document exchange, assignment, and monitoring/tracking within State Had further discussions with CA and with FL on general requirements. Next steps: q Meet with the other large states to discuss strategies for managing/monitoring UImail workload q Review suggestions/recommendations with IB Subcommittee CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 2

IB Subcommittee Data Dictionary Workgroup n n n IB Subcommittee Data Dictionary Workgroup Established March 2015 q Judi, Miriam, Dianne G, Diana, Sherry, Luanna, Denise Growing Problem with States Sending non-compliant data in both required and non-required fields is causing issues for states running on both modernized and legacy platforms Standard Data Dictionary and Required Data Format Re-evaluation Needed q Some data elements on original IB paper forms may no longer be required or needed n IB 4 Employer Address Data Format Compliance Added to IB Subcommittee 5 -year Vision Document Next steps: q Audit State IBIQ Screens (in process) q Assess State Compliance with IBIQ Format Guidelines q Confirm Required/Optional IBIQ Fields/Formats q Prioritize Applications for Compliance Assessment q Determine Assessment Methodology and Schedule per Application CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 3 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI-ICON Programmer Staffing n n States having issues getting changes made to ICON applications: q IT Staffing Resources/Availability q Conflicting Priorities q Modernization Projects vs Legacy Applications q Impacts to Other States IB Subcommittee will send letter to UI Committee requesting review and recommendations for team approach to supporting updates, corrections, enhancements to ICON applications. Feasibility Considerations q Logistics (Onsite/Remote/Both) q Funding (Dedicated versus SBR) q Contract Vehicle NOTE: UIPL No. 16 -15, UI Supplemental Funding Opportunity for Program Integrity and Performance and System Improvements again offers states fund UI-ICON application enhancements. CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 4 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

State Modernization and Training Modernized and Legacy States are Sending Non-compliant Data q n Certify your data format and content compliance in both new modernized systems and old legacy systems Impacts to States q States sending non-compliant or erroneous data impact other SWA and USDOL reporting systems n n n n Processing time impacts System performance impacts Manual intervention required to process claims cause significant labor impacts Timeliness and other performance measure impacts Accuracy and data integrity impacts Federal and state reporting requirements We continue to contact States that are sending bad IB data – 2015 Training n n n Re-emphasize importance of attending monthly webinars for IPCs/FPCs, ICON Programmers, and state staff as needed State Presentations are Critical Component-Emphasize use in the states UI-ICON Programmer Application Modernization and Support Training Boot Camp Orlando, Florida September 15 – 17 Regional Training for Special Groups (Consortia) CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 5 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

2015 UI-ICON Training Schedule CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 6 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

Training Enhancements n n Add Attendee Question/Answer to webinar training Revise and add questions for each participant to answer test knowledge before and during webinar q q q n n Prequiz – test your knowledge before Segment quizzes At end of training – offer survey for participants on how to improve or comments. Easy path questions – then anomalies/use case test. Asked Technology Workgroup to send possible questions to Martha, Amanda, Judi and Denise to be incorporated into webinars-ongoing Next steps: Collect questions and build test/answer scripts for training sessions CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 7

Interstate Business Continuity and Support Agreement n n n 26 states enrolled in the IB-1 BC effort during the initial enrollment phase. Currently, the IB-1 BC community includes: n AL, AZ, CA, CO, CT, GA, HI, LA, MD, ME, MN, MO, MS, MT, NE, NM, NV, OR, PA, RI, TX, UT, WA, WI, WV, and WY. NASWA periodically solicits states for member enrollment to the IB-1 Business Continuity (BC) effort. q n Letter drafted for distribution reminding State Administrators and UI Directors that the IB-1 BC is available and voluntary with an opt in/out for each situation. A list of the state points of contact with login access to update the IB-1 BC application will be sent to participating state IPCs/FPCs for account verification quarterly. CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 8

New Applications, Enhancements and Changes Application/Technology Status n IB 8606 Enhancements Production n IB 14 Web Application IB Review n UCFE and Central Directory Enhancement Project TEN Pending n Interstate Benefits Reemployment DOL Review n UCX Enhancements q Website for Reporting q Field Level Data Exchange Development CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 9

IB 8606 Web Application n IB 8606 Pilot Tested and Moved to Production in September 2013 n n § § Pilot States: AL, CT, GA, MN, NE, WI Documented business process requirements related to IRORA and requirements of Public Law 99 -272 and Public Law 112 -96 The first release of enhancements went into production December 2013. The second release of enhancements April 2015. § § § § § Simplified way to find unviewed requests. My Work Items! Increases # of determination dates & overpayment determination attachments to 5. Requires an overpayment determination document be attached to all recovery requests. Adds a “send comments” button next to “update OP balance” button. Enables search of Interstate OP report for a specific state or SSN. Also new SSNs - not on previous reports. Ability to search and sort requests by determination date. Ability to search and sort requests by creator last name. Addition of rejected & processed statuses. View any state payment profile information. 44 States sent in June 2015 Claim/Overpayment File § IRORA: 49 states, PR, VI and DC have signed. (ME has yet to sign. ) § CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 10

IB 8606 Web Application Operations n n q q n n 5 states have not completed payment information – CA, ME, WA, VA, LA CA, ME, WA & LA do not provide SCO data & are not sending requests via the IB 8606 website. CA & LA are not processing received requests WA & VA are processing received requests ME has not signed IRORA and isn’t required to process requests. My Work Items counts: n n CA has 121 unprocessed recovery requests dating back to 7/3/2014. LA has 19 unprocessed recovery requests dating back to 7/21/2014. VA has 370 received recovery requests dating back to 7/1/2014. Cannot determine if these are unprocessed. However, VA staff are processing (26), rejecting (12) & completing (161) recovery requests. Reminder: The IRORA agreement does not require states to use the IB 8606 website or any other process, but it does mandate states respond to recovery requests however they are received – via hard copy or the website. If an electronic IB 8606 is received and states do not wish to use the website, states still need to print a copy and process it as if they received a hard copy. CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 11

IB 14 Web Application § IB Subcommittee approved the IB 14 Workgroup at 7/16/2013 meeting. § Work group comprised of 27 staff members from AL, CO, GA, KY, MT, NE, OR, PR & WI. § Work group completed their effort to identify requirements in November 2014. § Draft web page mockups were also created. § New functionality requested: § § Optional 500 -character comment field to enhance dialog between Paying and Transferring States. Status of a received request can be updated by Transferring State staff to indicate processing and completed. Status of request will be displayed to Paying State. Capability to attach determination document to the completed request & returned to Paying State. § USDOL guidance to States in ET Handbook 399: § All State agencies shall operate in accordance with such rules, regulations, and procedures, and shall use such forms, as shall be prescribed by the Secretary in consultation with the State unemployment compensation agencies. § IB-14 electronic form changes within the application were cleared by USDOL § Next Steps include: § IB Subcommittee approval of work group recommendation § Developing a project schedule with UI-ICON staff CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 12

CWC 02 -12 Web Application n n ALL STATES must use the CWC 02 -12 website to notify a Transferring State (that does chargeback employers) when one of their employers has been determined to be non-compliant and has caused an overpayment on a CWC claim. Each State must complete their State Profile in order for another State to know if they chargeback employers or not. Two states have NOT completed their CWC 02 -12 State Profile: OK, VI States that do NOT chargeback CWC employers will NOT receive incoming notices but may still need to use the website to notify a Transferring State that one of their employers has been determined to be noncompliant and has caused an overpayment on a combined wage claim. States Using CWC 02 -12 q q q CT (sent to NY), NY (sent to FL), OH (sent to AR, FL, GA, KS, KY, TN, TX, and WV), SC (sent to NC), and VA (sent to DC, GA, KY and MD) WA (sent to HI) CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 13

Military State Data Exchange System (MSDES) n n n MSDEC = Military State Data Exchange – CLAIMS – Dec 2013 in Prod MSDEB = Military State Data Exchange – BILLING – Mar 2014 in Prod 30 States are sending new Type 2 fields q WBA, MBA & DA (when applicable) 29 States have successfully uploaded 1 st quarter 2015 MSDEB: q AK, AL, AR, AZ, CO, DC, DE, GA, HI, IA, ID, IN, KY, MD, ME, MN, MI, MT, NC, NE, NH, NJ, NM, OR, PA, SC, SD, TX & WV. Traffic Reports for MSDES distributed to IPC/FPC monthly. NOTE Implementation of MSDES is covered under Unemployment Insurance : Letters (UIPL)No. 13 -14, UISupplemental Funding Opportunity for Program Inte and Performance and System Improvements and UIPL No. 16 -15, UI Supplemental Funding Opportunity for Program Integrity and Performance and System Imp CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 14

MSDES Monthly Statistics CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 15 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

Federal Claims Control Center (FCCC) n UCX Regional and State Web. Ex Training q q n UCX user training Webinars for individual States on request Quarterly Training is Scheduled UCX Enhancements in Process q Worked with USDOL and State Workgroup to validate Business Requirements to Enhance UCX application n q q n Production UCX Web Application for Data Entry of Types 1 – 6 Testing scheduled with individual states UCX Reports q n CO, CT, DC, FL, IL, KS, MT, NH, NY, WI, and USDOL National Office and Region 1 Rep Developing reporting web application for States to provide more visibility into UCX claim status on a daily and monthly basis Data Exchange with the Military q Working with DOD and USDOL to establish data exchange to receive DD 214 separation information more efficiently and quickly n n n DPRIS - in Production for obtaining electronic DD 214 images Electronic Notification of Claim Filing and Quarterly Billing – MS-DES Full Data Exchange- Working with DPRIS to provide for data element exchange CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 16 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 17 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI-ICON Network Options § Private Multiple Protocol Label Switching (MPLS) Access Options § Systems Network Architecture (SNA) § Systems Network Architecture / Enterprise Extender (SNA/EE) § TCP/IP § Simple Object Access Protocol (SOAP), e. Xtensible Markup Language (XML) based protocol transmitted via HTTP § Secure Virtual Private Network (VPN) § Juniper Router Conversion CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 18

CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 19

CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 20

CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain 21 confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI-ICON Network Applications § § § § IB Delivery § IB 4 § IB 5 § IB 13 § INSW LADT UCFE IB 6 UCX/XFE Interstate Crossmatch Reemployment Crossmatch § § Real-time § IBIQ § SID § WIC 2 § UIQ Handbook § § § Claimstaking Local Office Directory Central Listing of Vessels Overpayment Recovery Other § WRIS and WRIS 2 CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 22

UI-ICON Web Applications § § § § UIMail FCCC Exceptions FCCC Type 1 -6 Web Data Entry UI-ICON INFO IB 1 BC WIC 2 WRIS 2 EUC 08 IB 8606 CWC 02 -12 MSDES Handbook *Claimstaking/Central Office Directory *Central Listing of Vessels *Overpayment Recovery CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 23

SWA Application Participation Summary 07/07/15 § § § § IB 1 IB 4 IB 5 IB 6 IB 13 LADT IBIQ SID UCX UCFE Crossmatch WRIS 2 UIQ 02 SWAs Receive/53 SWAs send 53 SWAs Participate 52 SWAs Participate 44 SWAs Participate 52 SWAs Participate 51 SWAs Participate All SWAs Should Respond to Requests 52 SWAs Participate 35 SWAs Particpate 37 SWAs Participate CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 24

SWA Application Participation Summary 07/07/15 § § § § Handbook Web Vessels Web Overpayment Recovery Web FCCC Exceptions Web EUC 08 UImail WIC 2 Web IB 1 Business Continuity IB 8606 CWC 02 -12 MSDES 52 SWAs Participate 53 SWAs Participate 45 SWAs Participate 29 SWAs Participate 5 SWAs Participate 33 SWAs Participate 52 SWAs Participate 46 SWAs Participate 52 SWAs Participate 40 SWAs Participate 25 SWAs Participate 44 SWAs Participate All Required 52 SWAs Participate CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 25

SWA Application Participation Summary 07/07/15 § § § Handbook Web Vessels Web Overpayment Recovery Web 52 SWAs Participate 53 SWAs Participate 45 SWAs Participate 29 SWAs Participate 5 SWAs Participate 33 SWAs Participate § Do you need us to ‘turn off’ your handbook update and/or notification? These updates are coming to your State via IB 13. § Handbook updates/notifications distributed to 49 States. § Vessel updates/notifications distributed to 49 States § Overpayment Recovery updates/notifications distributed to 11 States. CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 26

WIC 2 Status as of 07/07/15 § 52 SWAs in production on WIC 2 § 31 States using model code § § 12 States wrote their own application § § 4 via TCP/IP –ME OH TN MS 2 via SOAP – MN IN 6 via Web Services – FL ID MA NM NV and UT 43 States using web application (red are web only) § § AK AL AZ AR CO CT DE GA HI IA IL KY KS LA MD MO MT NE NJ NY NC OR PA PR RI SC TX WA WV WI WY AK AL AZ CA CT DC FL GA HI ID, IL IN KY KS LA ME MA MD MI MN MS MT NE NH NJ NY NC ND NV NM OH OK OR PR SD TN TX UT VA VT WA WI WY >LA testing via web services. > MO testing via TCP/IP CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 27

UCFE Status as of 07/07/15 n 51 SWAs in Production q AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NJ, NV, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY n 2 SWAs Not Yet Testing: VI and WA n Federal Agency/Vendor Participation q Equifax/USPS CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 28

Distributed Data Base Index (DDBI) Status as of 07/07/15 n What is the Distributed Data Base Index (DDBI)? List of Social Security Numbers and quarters with wages reported Submitted by States for use in UI and/or WRIS application Used as a crossmatch at the Hub to reduce the volume of records sent to States for processing q q q n 52 SWAs in Current UI DDBI and WRIS DDBI q AL, AK, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MD, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 29

WRIS 2 07/07/15 WRIS 2 extends the current WRIS data sharing model to: q q One-Stop Career Center partner programs such as education programs and other programs not under the jurisdiction of the USDOL Any programs WIA defines as “additional” partners, whose participation in the One-Stop delivery system is appropriate but not mandatory. WRIS 2 participation is: opt-in, completely voluntary, and dependent on the states’ laws governing the use of unemployment compensation information. Under WRIS 2: only aggregate outcomes information may be shared to satisfy reporting and performance requirements for certain federal or state training and education programs while maintaining confidentiality of personal identifiable information. § 36 States Participating in WRIS 2: q AR, AZ, CT, DE, FL(FTP), IA, ID, IL, IN(FTP), KY, KS, LA, MD, ME(FTPS) MI(FTP) MS(FTP) MO, MN(FTP), NC, NE, NM(FTP), NV(FTP), NJ, OH(FTP), OK(FTP), OR, PA, PR, RI, SD, TN(FTP), TX, UT(FTP), VA, WI and WY § SC and WA testing CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 30

Distributed Data Base Index (DDBI) DDBI submittal schedule is first week following the quarter end. 2015 Schedule: 3 rd qtr 2014 due at Hub by Jan 5 th Online as of Jan 12 th 4 th qtr 2014 due at Hub by Apr 6 th Online as of Apr 13 th 1 st qtr 2015 due at Hub by Jul 6 th Online as of Jul 13 th 2 nd qtr 2015 due at Hub by Oct 5 th Online as of Oct 12 th CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 31 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI Applications Using UI Distributed Data Base Index (DDBI) n State Identification Inquiry (SID) 44 States in Production as of 07/07/15 q AL, AK, AR, AZ, CO, CT, DC, DE, FL, GA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MS, MO, MT, NC, NE, NH, NJ, NM, NY, NV, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WV, WI, and WY 44 States sent in June 2015 Claim/Overpayment File q AK, AR, AZ, CO, CT, DE, DC, FL, GA, IL, ID, KS, KY, MA, MD, MI, MN, MS, MO, MT, NE, NH, NJ, NV, NM, NY, NC, ND, OH, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WV, WI and WY. q Loaded 9, 231, 681 records from the 44 states q NOTE: THIS FILE IS ALSO USED FOR IB 8606 CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 32

UI Applications Using UI Distributed Data Base Index (DDBI) - Interstate Crossmatch All SWAs should be participating n Some SWAs now using National Directory of New Hires (NDNH) The following 36 States sent in Request data for last qtr (4/2014): q AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MO, MT, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, WI, WY The following 42 States sent in Response data for last qtr (4/2014): q AR, AZ, CO, CT, DC, DE, FL, HI, IA, IL, IN, KS, LA, MD MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TX, UT, VA, VT, WA, WI, WV, WY Reminder: All States should be responding to requests even if the State did not send in a request file for distribution. The following States did not respond to requests over the past four cycles: q Last Quarter: AK, AL, GA, ID, KY, ME, NH, OR, VA, q Previous Quarter: AK, AL, CA, GA, ID, KY, MI, NC, NH, OR, TN q Previous Quarter: AK, AL, AR, CA, GA, ID, KY, NH, ND, NM, OR, PA, RI, TN, VA q Previous Quarter: AK, AL, CA, GA, MI, MO, NH, NC, ND, OR, RI, TN, VA CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 33

UI Applications Using UI Distributed Data Base Index (DDBI) - Reemployment Crossmatch § Quarterly batch application that provides States with the capability to crossmatch SSNs provided by a State against the UI DDBI (UIPL 1 -06). § Now re-purposed to do quarterly sweep (Turbo SID). 10 States that have sent in this year: § AK, AZ, CA, DC, DE, § IA, IL, KS, OK and SC CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 34

SSA/SWA Data Exchange Status as of 07/07/15 n 37 States in Production on UIQ q n 44 States Signed UIQ agreement q n AL, AK, AR, AZ, CA, CO, FL, GA, ID, IL, IN, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NH, NM, NV, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, UT, VA, VT, WA, WV and WI 38 States and Hub Completed SSA Certification q n AL, AK, AR, AZ, CA, FL, IN, IA, IL, MA, MD, ME, MI, MN, MO, MS, MT, NC, NE, NJ, NH, NM, NV, OH, OR, PA, PR, RI, SC, SD, TN, UT, VA, VT, WA, WV and WI AL, AK, AR, AZ, CA, FL, IN, IA, IL, LA, MD, ME, MI, MN, MO, MS, MT, NC, NE, NJ, NH, NM, NV, OH, OR, PA, PR, RI, SC, SD, TN, UT, VA, VT, WA, WV and WI 46 States Signed SSA and State IBIQ agreements: q AL, AK, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IN, KY, LA, MD, ME, MI, MO, MN, MS, MT, NC, ND, NE, NJ, NH, NM, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, UT, VA, VT, WA, WV, WY and WI CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 35 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

Websites Accessed by Single Sign-on (SSO) § § § § § UImail WIC 2 FCCC Exceptions FCCC Type 1 -6 Data Entry (AL, CT, IL ME, MN, NH, NE, TX, VI) IB 8606 MSDES CWC 02 -12 EUC 08 UI-ICON Info Handbook § § § Claimstaking and Directory(Local & Central) Vessels Overpayment Recovery CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 36 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI Data Exchange Modernization Status 07/07/15 § Web Services Schemas /ICON WSDL provided to States per their request § UT in production on WIC 2 via web services (testing others). FL, MA, NV and NM in production on WIC 2, SID, IBIQ, UIQ (batch applications FTP) MI in production SID, IBIQ, UIQ (batch applications FTP) ID in production on all applications via web services (WIC 2, SID, IBIQ, LADT, IB 4, IB 5, IB 6, DDBI, WRIS 2, Interstate Crossmatch, Reemployment Crossmatch, UCFE, UCX, SID SCO) MS in production on SID, IBIQ, UIQ, IB 4, IB 5, IB 13, SID SCO, UCFE & UCX via web services (testing others) § § § § § LA testing UIQ, SID, WIC 2, IBIQ, IB 4, IB 5, IB 6, UCX, UCFE, LADT, Interstate Crossmatch and SID SCO via web services (will do all apps via web services) UT testing SID, IBIQ, UIQ, LADT, IB 4. Interstate Crossmatch via web services (will do all apps) MS testing LADT, Interstate Crossmatch, via web services (will do all apps) TX testing SID and IBIQ via web services Wy. CAN (AZ, CO, WY) testing IB 4/IB 5/UCFE/UCX via s. FTP, will test real-time apps via web services CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 37

UI Data Exchange Modernization Status 07/07/15 § Web Services Schemas /ICON WSDL provided to States per their request § NY tested WIC 2, SID, IBIQ, UIQ, IB 4, IB 5, UCFE, UCX (last test 10/22/13) DC tested UIQ via web services (last test 4/3/14) PA tested UIQ via web services (last test 7/11/12) VA evaluating real time applications via web services (batch via FTPS, tested IB 4 s) TN evaluating real time applications via web services § § CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 38

UI Data Exchange Modernization Status 07/07/15 Other States modernizing but not using web services – Ø Ø MO testing WIC 2, SID, IBIQ, UIQ via TCP/IP (batch applications testing FTPS) AK will test WIC 2, SID, IBIQ, UIQ via SOAP (batch applications moved to FTPS in production) Upcoming Consortium States Ø Ø Ø SCUBI (GA, NC, SC) (TBD) VMW (VT, MD, WV) (TBD) MRM (MS, RI, ME) ME and AK in production on FTPS Modernized on Other Platforms Ø OH, ND, IN Ø UI-ICON Modernization and Testing 2015 Web. Ex held in April/next in Sept CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 39

Modernization Strategy § All States accommodated—adequate transition windows to get the job done q q § Emphasize cost containment and reduction q § § § Design based on open standards Leverage technology evolution Build platform/product independence and interoperability Emphasize flexible technology Concerns about high cost and limited funding for change— modernization and ongoing maintenance of current applications Maintain State system data exchange standards Continue policy that UI-ICON is a receive and forward function and not a data storage Accommodate increased diversity in State architectures CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 40 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI Data Exchange Modernization Lessons Learned q Modernized and Legacy States are Sending Non-compliant Data q q Certify data format and content compliance in both new modernized systems and old legacy systems Not enough time was allowed for testing of the 20+ UI-ICON application interfaces. Plan for the testing of the many interfaces between the UI-ICON applications and your State benefits system (allow adequate time to leverage hub test systems) q Modernized ICON applications often do not provide the necessary functionality and user access to review data q Involve your interstate and federal programs business process experts in defining the interface and processing requirements for the UI-ICON applications-States need capability to view data transmitted q CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 41 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI Data Exchange Modernization Lessons Learned n n n Test plans verifying data format compliance are not sufficient to test business process compliance. q Use your interstate and federal programs experts to Develop Use Cases that specifically test the successful processing of interstate and federal programs applications in compliance with applicable laws and policies Production systems are not sending and returning appropriate information with live data, although the test data worked. q Run parallel tests to ensure that the new system delivers the same results as your modernized system where applicable Difficult to coordinate State and vendor staff testing of complex processes and network connectivity q Assign a POC in state to coordinate testing of the ICON applications within the State test environment and with the hub testing environments. CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 42

UI Data Exchange Modernization Best Practices n Involve your Interstate Program Coordinator, Federal Program Coordinator, and ICON Programmer in your modernization project to define interface requirements and verify test data. n Use your State production data to populate your State modernization test system to verify that data submitted and returned are accurate. n Review ICON data in-house and test in-house to ensure your data adheres to the standard data formats and your State laws and policies as well as the UIPLs, TENS and handbooks. CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 43 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI Data Exchange Modernization Best Practices n n n Leverage the UI-ICON documentation and test environments available q Insights on ICON q Web Services Guide q Record Formats and Documentation for Each Application q Batch Test Environment q Web Services Test Environment q Online Applications Test Environment Designate a State-employed Point-of-Contact to interface with the ICON Hub Support Team for testing Establish weekly or bi-monthly meetings to schedule tests with the Hub CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 44 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI-ICON Security Requirements and Security Audits n UI-ICON Contract with Maryland Requires Security Compliance with Federal Information Security Management Act (FISMA) and National Institute of Standards and Technology (NIST) guidelines n Documented Security Plan and Risk Assessment q n UI-ICON Security Plan and Risk Management Plan completed 2006 UI-ICON Annual Security Audits q OIG completed FISMA/NIST requirements audit of Hub in 2004 q SSA Security Certification of Hub in 2004 --UIQ q Annual UI-ICON internal security assessments are conducted in accordance with NIST Special Publication 800 -53 security control set n 2014 Audit Completed August 2014 with new controls added for “cloud” computing, as applicable n 2015 Audit Scheduled for August CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 45 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI-ICON Data Security n Data Encryption—Data Scramble q q q Data leaving State and Hub are scrambled to prevent reading or access by unauthorized people or devices during electronic transport Data received by State and Hub are restored to readable format based on shared rules to allow reading and access by authorized people or devices Network n q Internet n q q q Advanced Encryption Standard (AES) Access Secure Socket Layer 128 -bit Encryption Data Encryption on Mainframe and Midrange Backup Tapes Disk Encryption on Midrange Servers RACF Controlled access to files on Mainframe Data Storage CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 46

UI-ICON Operations Security § Ongoing Operational Security Audits per FISMA/NIST Standards § § Intrusion Detection System Monitoring of External and Internal Segments Host-based Intrusion Detection Vulnerability Scans of Network and Devices Conducted Monthly System Updates Performed as Soon as Available CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and 47 privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

UI-ICON Contact Information § Amanda Gohl UI-ICON Account Manager 803 -753 -6607 Amanda. Gohl@xerox. com § Martha Stephens § UI-ICON Asst. Account Manager 803 -753 -6612 Martha. Stephens@xerox. com § § § CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 48

Acronym List § § § § § § AES—Advanced Encryption Standard APPN—Advanced Peer to Peer Network CICS—Customer Information Control System DDBI—Distributed Data Base Index DISA—Data Interchange Standards Association (DISA) DPRIS – Defense Personnel Records Information System DRO PVC—Disaster Recovery Option (DRO) Permanent Virtual Circuit (PVC) EE—Enterprise Extender FCCC—Federal Claims Control Center FISMA—Federal Information Security Management Act IB—Interstate Benefits IBIQ—Interstate Inquiry IB 1—Initial Interstate Claims Data IB 4—Request Wage Transfer Data IB 4 R—Response Wage Transfer Data IB 5—Determination of Combined Wage Claim IB 6—Quarterly Combined Wage Claim Charge Data IB 13—Free-form Memorandum INS/SAVE—Immigration Naturalization Services/Systematic Alien Verification for Entitlement INSW—Interstate System Wide: General data maintenance software required for the Interstate Benefits (IB) Delivery Transactions ITSC—Information Technology Support Center LADT—Liable/Agent Data Transfer OIG—Office of the Inspector General MPLS—Multi Protocol Label Switching § § § § § § NASWA—National Association of Workforce Agencies NIST—National Institute of Standards and Technology SDC—Southeast Data Center, Blythewood, South Carolina SNA—Systems Network Architecture SOAP—Simple Object Access Protocol SSA—Social Security Administration SSL—Secure Sockets Layer Protocol SID—State Identification Inquiry SWA—State Workforce Agency TALX—Employment Services Company for Employment Verification TEN—Training and Employment Notice TLS—Transport Layer Security Protocol UCFE—Unemployment Compensation for Federal Employees Application UCX—Unemployment Compensation for Ex-Military UI-ICON—Unemployment Insurance-Interstate Connection Network UIQ—Unemployment Insurance Query UIDBMS—Unemployment Insurance Data Base Management Reporting System VPN—Virtual Private Network VTAM—Virtual Telecommunications Access Method WIC—Withdrawal/Invalid Claim WRIS—Wage Record Interchange System WSDL—Web Service Design Language Xerox—Xerox State and Local Solutions, Inc. XML—e. Xtensible Markup Language CONFIDENTIALITY NOTICE: This presentation is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 49

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