UCP 600 Training Issues Derek Ennis CEO Coastline

UCP 600 Training Issues Derek Ennis, CEO, Coastline Solutions Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

The Problem/Challenge • The new rules will impact on ALL aspects of LC operations – – Advising Issuing Confirming Doc checking and Compliance • All staff need to be trained – – – Operations Sales Legal Trainers Multiple locations – Global, Regional, Local? Customers – does the bank have a responsibility? Opportunity? Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

The Problem/Challenge • Materials on the subject matter do not exist – Seminars, Conference materials, Courseware, Experience, Notes etc. – For UCP 500 you had materials to draw from. For UCP 600 you don’t • Multiple offerings will appear – – What’s good? What’s not? – Who’s good? Who’s not? • How do you roll it out? • Time is limited… 6 to 9 month rollout period Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

Issues to consider • Quality of training – Training from a reputable source – Presentation/Delivery • Consistency of training – Consistent delivery across organisation – Consistent application of training when on the job • Audit – Who took the training vs who should have taken the training – How did they do? Evaluation of effectiveness of selected methods Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

Issues to consider • Scheduling – Trainer’s time – Trainees’ time (away from work) – Classrooms – Travel – … All within time constraints • Budgets – Have you planned your budget for this? When to do this? Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

Options • In house training – By in house staff – By external consultants • Training events organised by others – – – – • ICC Paris IFSA ICC National Committees IIBLP Independent Consultants Banking … Online training – Developed in house – Off the shelf • On the job training Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

Online training • Advantages of Online Training • • • Vienna, 16, 17 May 2006 Anytime, any place training Consistency of training Learner determines pace No Scheduling headaches No travel costs Reduced dependence on senior staff to support repetitive training. Contact: Derek. Ennis@Coastline. Solutions. com

Our offerings • Upskill 600 • Mentor 600 Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

Upskill 600 Train experienced LC staff - what has changed in UCP 600 • Full Article by Article comparison of 500 to 600 • Structured multimedia training in Key Issues • Online Assessment to test knowledge Benefits • Personalised Certificate on Completion • ICC Approved • PDUs towards CDCS recertification Available November 2006 Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

Mentor 600 Full UCP 600 training course for new LC staff • • • Assumes no prior knowledge Full training in all articles of UCP 600 Interactive training modules ICC Approved Personal assessments and results Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

Key points • • • Start planning now Quality Consistency Timing Cost – Spend your $$$ sensibly Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com

Thank You Derek Ennis Coastline Solutions Derek. Ennis@Coastline. Solutions. com Vienna, 16, 17 May 2006 Contact: Derek. Ennis@Coastline. Solutions. com