UB PRESENTATION Impact of Flat-Rate Contracts on Information Services and Behavior
Occidental Chemical Technical Information Center • Part of the Technology Department • Department of 130 people our primary customers • Corporate-wide search services & document delivery
Presentation Outline Part 1: Evolution of Flat-Rate Services Part 2: Impact of Flat-Rate on Information Services/ Behavior
Part 1: Evolution of Flat-Rate Services - Step 1 Networked CDROM • Wilson Applied Science & Technology Abst. • Wilson Business Abstracts • Merck Index CDROM Selection Criteria • Level and breadth of use • Reasonable network fee • Currency, increased access points, space savings
Evolution of Flat-Rate Services - Step 2 Lexis-Nexis® Flat Rate • Corporate Safety negotiated corporate-wide contract • Information Center out-of-the-loop • Completely "free" from our standpoint
Evolution of Flat-Rate Services - Step 3 Beilstein Cross. Fire. TM/CAS Sci. Finder® • Unlimited access - two premier chemical knowledge bases. • Structure/Substructure searching • Both usable by bench scientists • Perfect complement to each other
Evolution of Flat-Rate Services - Step 3 (cont. )
Evolution of Flat-Rate Services - Step 4 More Networked CDROM's • Sigma/Aldrich Catalog • Chemical Abstracts® Collective Indexes (1987 -1996) – Migrated to disk array
Evolution of Flat-Rate Services - Step 5 Internet • Bureau of National Affairs (BNA) Contract – Code of Federal Regulations – Federal Register – "Reporter" series • TOMES Plus™ Contract (Medical/ Toxicology) • "Free" Information Resources – Toxnet (National Library of Medicine) – Governmental Analytical Methods – Phone Books
Evolution of Flat-Rate Services - Conclusions 1. Newer media/technologies do not completely replace preceding technologies. 2. Competition and migration do occur based on the cost/benefit equilibrium 3. You don't get any cheaper than free.
Part 2: Impact on Information Services/Behavior Flat-Rate Services/Pricing Impacts: • Choice of Services/Usage • Intermediated Search Load • Customer Relations/Response • Role of Information Professionals
Flat-Rate Impact of Information Services/Behavior Choice of Services/Usage • Driving force - what we purchase, use, and promote • 1) Nexis® or In-house sources (CDROM, hard copy) - "free" • 2) Native STN International® or Dialog® "Pay as we go" • 3) Internet is the wild card - free, but messy
Sci. Finder® Usage Cross. Fire™ Usage
Intermediated Searches per Month Intermediated Search Load Month Recent declines partly a function of significant organization changes
Flat Rate Impact on Information Services/Behavior Customer Relations/Response Please rate each service on a 5 -point scale: 1 - Poor, 2 - Acceptable, 3 -Good, 4 -Very Good, 5 - Excellent
• What I Like Best about Sci. Finder® – Quick & Easy – On desktop – Browsing – Keeping current • What I Like Best about Cross. Fire™ – Physical property data – Older chemistry covered
Changes in Information Seeking Behavior • Fewer intermediated searching • More use of document delivery and journal collection • Stopped using hardcopy Chemical Abstracts • Use information staff for important or harder searches
Helped Your Contribution to Your Team/Project? • Better background for projects • Quicker resolution of problems • Allows investigation of more options, more thorough • Identifies quickly new approaches
Flat Rate Impact on Information Services/Behavior • Role of Information Professionals – For first time, people "raised on computers" entering workforce. – Breadth more important than ever - not tied to one source – Traditional Key Roles: A Collector and Finder – New Key Roles: Evaluator, Trainer, Consultant & Promoter.
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