U S Department of Veterans Affairs Department

U. S. Department of Veterans Affairs / Department of Defense e. Benefits Briefing Mr. Robert Reynolds, Director Benefits Assistance Service Veterans Benefits Administration Department of Veterans Affairs 1

e. Benefits Overview e. Benefits Briefing The e. Benefits portal (www. ebenefits. va. gov) is a joint Do. D and VA service that provides resources and self service capabilities to service members, Veterans, their families, and caregivers. With every release, e. Benefits is evolving as a “one-stop shop” for benefit applications, benefit information, and access to personal information such as official personnel military documents (i. e. DD-214). Mandatory e. Benefits premium accounts for service members at accession is on target for implementation in 2011. Mandatory logins will ensure both Departments can seamlessly communicate the right benefits information at the right time throughout a service members entire career lifecycle. Quarterly and monthly usage statistics are collected to track trends on registration and self service usage trends. U. S. Department of Veterans Affairs / Department of Defense 2

e. Benefits. va. gov e. Benefits Briefing The home page redesign was introduced in the Fall 2010 Release. e. Benefits provides access to benefits for the service member and the Veteran. My e. Benefits Manage your benefits as a premium account user Login/Register Authenticate with a basic or premium account State Benefits Browse State and U. S. Territory benefit information Recommended for You Tab Receive tailored and personalized site recommendations U. S. Department of Veterans Affairs / Department of Defense 3

My e. Benefits Briefing The My e. Benefits dashboard is the gateway to Do. D and VA benefits. U. S. Department of Veterans Affairs / Department of Defense 4

DS Logon Registered Users: Q 4 FY ‘ 10 e. Benefits Briefing As of December, 31 2010, there were 201, 996 registered e. Benefits users, representing a 24% increase from Q 4 ’ 10 to Q 1 ‘ 11. 23 22708 22 21 63582 20 DS Logon Registered Users: Q 2 FY ’ 10 – Q 1 FY’ 11 Premium Basic Premium % Quarter (Level 1) (Level 2) Total Increase Total Q 2 ‘ 10 195 112, 301 112, 496 18% Q 3 ‘ 10 1, 370 125, 280 126, 650 13% 29% Q 4 ‘ 10 16, 653 146, 798 163, 451 54144 24% Q 1 ‘ 11 32801 169195 201, 996 Basic 19 18 17 16 15 14 13 12 11 10 9 8 7 58500 6 5 4 3 2 1 0 10000 20000 30000 U. S. Department of Veterans Affairs / Department of Defense 40000 50000 60000 70000 5

e. Benefits Self Service User Activities e. Benefits Briefing e. Benefits Self Service User Activity continues to increase There were 622, 417 Unique Visitors from July 1, 2010 – December 31, 2010 U. S. Department of Veterans Affairs / Department of Defense 6

e. Benefits Self Service User Activities e. Benefits Briefing Requests for OMPF Information (e. g. DD-214) 6000 Requests for VA Home Loan Certificate of Eligibility (COE) 4000 5190 5000 3489 3500 3000 4000 2500 3000 2000 1500 2000 961 868 1000 75 58 981 508 285 544 403 166 256 85 0 999 1000 365 500 0 214 0 0 140 279 409 308 382 393 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Number of OMPF User Requests Number of COE Requests U. S. Department of Veterans Affairs / Department of Defense 7

e. Benefits Self Service User Activities e. Benefits Briefing Compensation & Pension (C&P) Claims Status Inquiries 300000 VA Payment History Inquiries 80000 247263 250000 74260 70000 60000 200000 50000 150000 40000 30000 100000 50000 0 0 56101 47267 39572 34540 24140 20615 13026 3833 8169 20000 1206 27003644 16040 13352 12243 11598 7772 5705 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Number of C&P Claim Status Inquiries Number of VA Payment History Inquiries U. S. Department of Veterans Affairs / Department of Defense 8

e. Benefits Self Service User Activities e. Benefits Briefing VA Appeals Status Inquires 60000 50300 50000 40000 30000 20000 10000 7563 3856 8991 8233 12034 9623 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Number of VA Appeal Status Inquiries U. S. Department of Veterans Affairs / Department of Defense 9

e. Benefits 2010 Roadmap e. Benefits Briefing SPRING 2010 SUMMER 2010 FALL 2010 WINTER 2010 Approved Features The following features were approved for Calendar year 2010. Certificate of Eligibility Health Eligibility Check Personal Information Update ü ü ü My. Healthe. Vet Redirect (Moved to Spring 2011) C&P Claim Status Benefits Online Application (Moved to 2011 ) Post – 9/11 GI Bill (Payment Status) ü Personal Information Update TRICARE Online Redirect for Eligible Participants (Moved to Winter 2010) Special Adapted Housing ü Additional VA Appeals Claim Status TRICARE Online Redirect for Eligible Participants Military Compensation Benefit Lifecycle Recommendation Tool (Moved to Spring 2011) Transitional Assistance Program (Content only) ü ü ü State VA Director Resident Separation Notification ü ü Candidate Features The e. Benefits portal will consider and select candidate features for WINTERfuture releases based on defined evaluation SPRING through inclusion in 2010 criteria for customer feedback, business need, and technical feasibility The following candidate features were considered for possible inclusion but were not part of the approved roadmap for 2010. Original Candidate Features ü ü DMDC Portlet Integration (Su 10) Integrate WII Comprehensive Handbook (Sp 10) CHAMPVA Benefit Maintenance (Moved to 2011) Vet. Success (Moved to 2011) My. Recovery Plan (Moved to Spring 2011) NGL – Nationwide Gravesite Locator (Moved to 2011) Email Notification (Su 10) Secure Messaging (Moved to Spring 2011) ü Candidate Features Added After the Release of 2010 Roadmap Transfer of Education Benefits (F 10) State Transition Notifications (Su 10) MHS (Integrated Online Courses) (F 10) Messaging Center Phase I (Su 10) Mobile Accessibility (Su 10) U. S. Department of Veterans Affairs / Department of Defense ü ü ü Veteran Preference Letter (W 10) Customer Feedback (W 10) Live Chat Pilot (W 10) Post – 9/11 GI Bill (DD/EFT Add or Change) (W 10) ü ü ü Implemented 10

e. Benefits 2011 Roadmap e. Benefits Briefing U. S. Department of Veterans Affairs / Department of Defense 11

e. Benefits Beyond the Desktop e. Benefits Briefing e. Benefits self service is available from mobile devices (https: //m. e. Benefits. va. gov) § The mobile claims status feature provides access to claims information consistent with status details available in the My e. Benefits Dashboard. § The mobile facility feature also locates VA and DOD facilities using the smart device’s GPS location – it also provides users with the option to map directions or call a facility. § The mobile application is optimized for Apple i. Phone (all models except i. Pad); Motorola: Droid , CLIQ; HTC: Dream, Magic, Hero, Droid Eris; Samsung: Moment U. S. Department of Veterans Affairs / Department of Defense 12