TURKEY S LARGEST PRIVATE AIRLINE Orientation Training July 2012

TURKEY’S LARGEST PRIVATE AIRLINE Orientation Training July 2012 * This training has been prepared based on July 2012 data. It will be periodically revised every six months. Date for the next revision is January 2013. HR & Internal Affairs Management / SP&BD Management

Welcome Aboard 2 HR & Internal Affairs Management / SP&BD Management

History Onur Air was established in 1992 as a tourist charter airline operating between Europe and Turkey. The company performed its inaugural flight with an A 320 aircraft to Ercan Airport in the Turkish Republic of Northern Cyprus on May 14, 1992. 3 HR & Internal Affairs Management / SP&BD Management

History Onur Air currently continues to operate with 4 A 330, 6 A 300 -600, 10 A 321, and 14 A 320, with a total of 34 aircraft in its fleet. The company has safely carried more than 5 million passengers in 2011 with more than 1, 800 employees. 4 HR & Internal Affairs Management / SP&BD Management

Milestones 5 HR & Internal Affairs Management / SP&BD Management

Mission and Vision MISSION The objective of Onur Air Tasimacilik A. S. is to be a continuous pioneer of innovation in the aviation industry. The main goal of Onur Air Tasimacilik A. S. ’s existence is to provide safe, reliable, on time and economic flight service by emphasizing service quality and customer satisfaction to the highest extent. VISION Onur Air Tasimacilik A. S. has the objective of being a leader and an innovative organization as a role model for Turkish Civil Aviation sector by putting service quality, flight safety and training at utmost importance and being a pioneer airlines organization in all areas it provides service. 6 HR & Internal Affairs Management / SP&BD Management

Quality Policy Enchance Flight and Ground Safety Customer Satisfaction On-Time Operation Continuous Improvement Cost Reduction Standardisation 7 HR & Internal Affairs Management / SP&BD Management

Fleet Structure 34 AIRCRAFT– 8, 015 SEAT CAPACITY 10 each A 321 – with a total of 2, 174 seat capacity 6 each A 300 -600 – with a total of 1, 887 seat capacity 8 14 each A 320 – with a total of 2, 520 seat capacity 4 each A 330 – with a total of 1, 434 seat capacity HR & Internal Affairs Management / SP&BD Management

Employees A TOTAL OF 1. 837 EMPLOYEES Cabin 700 Cockpit 304 Dispatch 36 Ground Operations 42 Headquarters 139 Scheduled Sales 84 Technic 483 Other 49 TOTAL 1, 837 9 HR & Internal Affairs Management / SP&BD Management

Employee Structure Female – Male Distribution(%) Female 36% Levels of Education(%) Male 64% Primary 7% Undergraduate, Graduate 45% High-School 39% Academy 9% 10 HR & Internal Affairs Management / SP&BD Management

Organisational Structure 11 HR & Internal Affairs Management / SP&BD Management

Management Team Hamit Cankut Bagana Managing Director & Chairman Hayrettin Hasançebi Deputy Managing Director Muhammet Nur Pekpak Deputy Managing Director - Commercial Şahabettin Bolukçu Deputy Vice President Yonca Bagana Board Member 12 Born in 1941; studied Law at Istanbul University Started his career in tourism industry in 1962 Founded Air Tour travel agency in 1975 and the company Ten Tour in 1980 Chairman of the Board of Onur Air since its acquisition by Ten Tour in 1994 Born in 1968; studied Mechanical Engineering at Istanbul Technical University 1994 -1998; Maintenance Manager at Air Alfa, 1998 -2003; Board Member of Air Anatolia 2003 -2011; Executive Board Member of Onur Air 2006 -2009; Board Member of ACT Cargo and My. Technic Born in 1951; MSc in Chemical Engineering at IDMMA 1984 -1993; Commercial/Planning Manager at Nesu Airlines and Sultan Airlines 1994 -1996; GM of Air Alfa, VP of Commerce at Onur Air since 1997 Member of Turkish Private Aviation Enterprises Association since 2000 Born in 1951; studied Business Administration at Istanbul University 1989 -2004; Board Member of Ten Tour, 2004 -2011 General Manager of Onur Air Chairman of the Aviation Assembly of Union of Chambers and Commodity Exchanges 2007 -2009; Chairman of Turkish Private Aviation Enterprises Associatio n Born in 1968; studied Fashion Design at Marangoni in Milan 2008; founded the consulting company “Ya da Hayatın Renkleri Kişisel Gelişim“ Publisher of the On. Air Magazine Board Member of Onur Air since 2003 HR & Internal Affairs Management / SP&BD Management

Infrastructure Offices Hangar and workshops : 9, 815 m² Total indoors space : 22, 969 m² Outdoor space : 3, 545 m² TOTAL AREA 13 : 13, 154 m² : 26, 514 m² HR & Internal Affairs Management / SP&BD Management

Commercial Activities Main Activities 1 -Commercial Air Transport International charter operations Scheduled operations Sub-charter operations 2 -Aircraft Maintenance (MRO) Services Ancillary Activities Pilot type trainings Commercial aviation consulting services 14 HR & Internal Affairs Management / SP&BD Management

International Charter Operations 100 DESTINATIONS IN 25 COUNTRIES • One of the core business platforms of the company • 1. 5 million passengers carried in 2011 • Working with more than 40 tour operators • Flying from Antalya, Istanbul, Izmir, Bodrum and Dalaman to more than 100 destinations in 25 countries 15 HR & Internal Affairs Management / SP&BD Management

Scheduled Operations 38 DESTİNATİONS PLANNED İN SCHEDULED OPERATİONS * * * Intended Routes * * * * Approx. 50 daily scheduled flights from IST, * Currently operating to 12 domestic and 3 international destinations, * * * 16 * * Planning to operate to an additional 21 international and 2 domestic destinations, 2. 7 million passengers carried in 2011 HR & Internal Affairs Management / SP&BD Management

Sub-Charter Operations CONTİNUOUS SAUDIA WET-LEASE OPERATİONS SİNCE 1999 Approx. 25, 000 block hours carried out with 6 A 300 -600 and 4 A 330 aircraft in 2011 More than 50 destinations from Jeddah and Medinah in 2011 17 HR & Internal Affairs Management / SP&BD Management

Maintenance Activities MORE THAN 20 YEARS OF MAINTENACE EXPERIENCE Aircraft maintenance hangar at Istanbul Atatürk Airport Almost 500 maintenance staff A 319/A 320/A 321 C check authorisation Currently holding SHY 145 and EN 9110: 2005 certificates Planning to acquire EASA Part 145 approval Considerable size of stock and spare parts • 1999’dan beri devam eden operasyon • Şirketin en karlı ticari faaliyeti • 2011’de 25, 000’den fazla blok saat • Cidde ve Medine’den 50’den fazla destinasyona uçuş 18 HR & Internal Affairs Management / SP&BD Management

Training Abilities THE COMPANY HAS TYPE RATING TRAINING ORGANIZATION (TRTO) CERTIFICATE Onur Air has the authority to provide training on the following for captain training; A 300 -600, A 330, A 320/321 Type Rating Training (TR) Type Rating/Synthetic Flight Instructor Training (TRI-SFI) Type Rating/Synthetic Flight Examiner Training (TRI-SFE) Combined Multi Crew Cooperation Training (MCC) Zero Flight Time Training (ZFTT) CCQ (Cross Crew Qualification) Training from A 330 to A 320 CCQ Training from A 320 to A 330 19 HR & Internal Affairs Management / SP&BD Management The company has more than 100 cockpit and approx. 20 cabin instructors

Brand Equity Leading private airline of Turkish civil aviation for more than 20 years, First private airline to operate in the scheduled domestic market, Experienced maintenance and management personnel, Well established relations with tour operators over the years, Saudi Arabian wet-lease operation going on for more than 10 years, Turkish private airline that carries the most passengers with nearly 70 millon people, Turkish private airline with the most seat capacity, Only Turkish private airline with a hangar, First Turkish airline to receive maintenance quality certificate EN 9110: 2005 from TUV Rheinland, Operational excellence awards received from aircraft manufacturers, IATA member since acquisition of IOSA (IATA Operational Safety Audit) Certificate in 2007. 20 HR & Internal Affairs Management / SP&BD Management

Awards Received “Operational Reliability“ award - Airbus Industrie (1992 -2002) “Operational and Technical Dispatch Reliability“ award - Airbus Industrie (1992 -1995) “Safe and Reliable V 2500 Operation” - International Aero Engines (IAE) “Runner-up prize in Europe“ - Schiphol Airport "Export Award” - İstanbul Chamber of Commerce (2005, 2007, 2008) “Super Brand Awards” and “Golden Award for Consumer Trust” (2007) Among the Fortune 500 Companies in Turkey (71 st in 2007, 78 th in 2008) "Outstanding Management, Training and MD-88 Dispatch Performance" Award – Boeing (1997 -2000) "Successful Cooperation" Award - Airbus Industrie (1992 -1997) 21 HR & Internal Affairs Management / SP&BD Management

Headquarters Departments and Their Functions - 1 VP OF FLIGHT OPERATIONS Planning, monitoring, control, and execution of flight operations. OCC DEPARTMENT Execution of flight operations and flight planning in accordance with national and international civil aviation regulations and preparation of flight documents for these plans. PERFORMANCE DEPARTMENT CREW PLANNING DEPARTMENT Conduction of analyses of airports operated in, flight Preparation and follow-up of fair and economic performance analyses of aircraft, and work to plans for cockpit and cabin crews, based on maintain safe and economic execution of flight schedule, and in accordance with civil aviation processes. regulations. 22 HR & Internal Affairs Management / SP&BD Management

Headquarters Departments and Their Functions - 2 VP OF FOREIGN AFFAIRS AND CABIN CREW VP OF COMMERCE General Management of the Cabin Crew COMMERCIAL DEPARTMENT Department. Marketing of Onur Air aircraft, drawing of Coordination of all relations and contracts for international flights to achieve correspondences with DGCA, DHMI, and BDDK. optimum occupancy and efficiency, and preparation of the schedule accordingly. CABIN CREW DEPARTMENT Management of cabin crews, determination of training needs and standards in accordance with international regulations, maintenance of sustainability. SCHEDULED FLIGHTS DEPARTMENT Planning, pricing, marketing, arrangement of afterflight services, management of domestic and international cargo affairs of scheduled flights are to be conducted by Onur Air. 23 HR & Internal Affairs Management / SP&BD Management

Headquarters Departments and Their Functions - 3 QUALITY DIRECTORATE TRAINING DIRECTORATE Monitoring of relevant national and Monitoring of training needs of the international regulations regarding flight company in accordance with services which is the main activity of the national and international company. standards, planning and execution Formation and dissemination of regulations, manuals, procedures, directives, etc. in accordance with national and international of trainings. Identification of flight standards and ensuring their implementation. standards and the mission and vision of the DIRECTORATE OF CORPORATE COMMUNICATIONS company keeping flight safety as foremost Is the company's representative to the passengers. Aside priority. from given and received advertisements the deparment Inspection, reporting, and implementation of is also responsible for the management of media corrective actions of company practices for relations everyday and during times of crises. compliance with company procedures and Also responsible for the organisation of activities for national and international standards. cultivation of company-wise communications. 24 HR & Internal Affairs Management / SP&BD Management

Headquarters Departments and Their Functions - 4 INFORMATION TECHNOLOGIES DEPARTMENT Taking care of the company's hardware and software needs. Installation of data, phone, and power lines. Troubleshooting of problems. FINANCE DEPARTMENT Formation of strategies to balance revenues and expenses. Procurement of resources in times of need and handling of surplus resources as efficiently as possible. Consolidation of relations with financial institutions (bank, leasing, etc. ) or formation of new ones for these purposes. PROCUREMENT DEPARTMENT Purchasing of materials needed on aircraft cabin, company assets and vehicles, and maintenance and monitoring of vehicles and their inventories. 25 HR & Internal Affairs Management / SP&BD Management

Headquarters Departments and Their Functions - 5 ADMINISTRATIVE DEPARTMENT Ensure flawless technical and administrative operation of the headquarters. HR & INTERNAL AFFAIRS DEPARTMENT Execution of basic human resources affairs such as hiring, salaries, employee benefits, documentation and storage of new, existing, and departed employees' personal information. Follow-up and finalisation of such affairs at government agencies and carrying out the company's internal affairs. ACCOUNTING DEPARTMENT Keeping, reporting, and storing of accounts in accordance with accepted accounting practices and standards. Execution of legal liabilities of the company. Preparation of the company's balance sheet and income statement. 26 HR & Internal Affairs Management / SP&BD Management

Headquarters Departments and Their Functions - 6 STRATEGIC PLANNING AND BUSINESS DEVELOPMENT DEPARTMENT Preparation of operational and financial reports that would aid the decision making process of the management. Conception of projects to maximise company profits, coordination with relevant departments to realise the projects when approved by the management, and ensuring realisation of the projects. SAFETY MANAGEMENT SYSTEM Assessment and mitigation of the safety risks of the consequences of hazards that threaten the capabilities of the company, to a level as low as reasonably practicable. GROUND OPERATIONS DEPARTMENT Ensuring the execution of the ground services operations in accordance with civil aviation and company procedures and company's interests. 27 HR & Internal Affairs Management / SP&BD Management

Headquarters Departments and Their Functions – 7 SECURITY DEPARTMENT Execution of company's security activities in accordance with national and international security regulations. SCHEDULED SALES DEPARTMENT Authorisations of agencies and their inspections within the structure of the scheduled flights department. Coordination of the reservation system and supporting its development. COST CONTROL DEPARTMENT Recording of information of concluded flights on the system. Checking for concurrence of handling, landing, and overflight invoices of said flights with the flight and agreement prices, and the preparation of costs per route in terms of DOC. 28 HR & Internal Affairs Management / SP&BD Management

Technic Departments and Their Functions - 1 LINE MAINTENANCE DEPARTMENT Organisation of technical work that is required for malfunctions that may occur during the operations, thereby ensuring the uninterrupted sustainability of the flight program. BASE MAINTENANCE AND SHOPS DEPARTMENTS Performing maintenance of aircraft before their next flight in accordance with aviation regulations. Performing authorised maintenance activities to components arriving at the shops using appropriate maintenance documents and according to relevant regulations and recording them. PRODUCTION PLANNING & CONTROL DEPARTMENT Making the necessary plans for the company's maintenance activities to be performed on schedule and according to relevant procedures. 29 HR & Internal Affairs Management / SP&BD Management

Technic Departments and Their Functions - 2 ENGINEERING DEPARTMENT PLANNING DEPARTMENT To achieve and maintain airworthiness for Performing necessary activities to maintain the all aircaft in the fleet. maintenance planning system and flight safety. Follow-up and control of applications and TECHNICAL SUPPLY DEPARTMENT keeping the system as up-to-date as possible. Procurement of all materials needed for aircraft belonging to Onur Air in accordance with international aviation criteria and provide logistical support and organisation necassary for the procurement. Purchasing, renting, and exchange of materials and repair of malfunctioning units in order to make them STORES DEPARTMENT serviceable again. Storage and supply of materials from outside the company. 30 HR & Internal Affairs Management / SP&BD Management

Technic Departments and Their Functions - 3 TECHNICAL TRAINING DEPARTMENT Organisation, planning, coordination, follow-up, and ensuring completion of trainings necessary for the technical personnel. DOCUMENTATION DEPARTMENT Procurement, arrangement, dissemination, revision, recording, and updating of; maintenance documents used in maintenance of aircraft, engines, and components; operational documents on aircraft used by crew; companywide printed documents; and external legal documents. 31 HR & Internal Affairs Management / SP&BD Management

Company Policies WORKING HOURS Headquarters 08. 30 – 18. 00 Technic 08. 00 – 17. 30 BREAKS Lunch Break 12. 30 – 13. 15 Other Breaks (smoking, etc. ) are used 3 times for a maximum of 10 minutes each time at the Headquarters and between 10. 15 – 10. 30 and 15. 15 – 15. 30 at Technic. PARKING LOT The parking lot is situated in front of the headquarters. ID cards must be authorised for access to the parking lot. Please apply to your department manager for parking lot access. 32 HR & Internal Affairs Management / SP&BD Management

Company Policies RULES FOR UNIFORM WEARING PERSONNEL Personnel representing Onur Air must keep their uniforms clean, pressed, and complete at all times while on duty. Uniforms delivered to personnel can be modified by a tailor without changing its model. Shoes must either be black or navy blue. It is strictly prohibited to show up to work with sports shoes. RULES FOR PERSONNEL NOT WEARING UNIFORM All personnel must prefer clothing that reflect the seriousness of their work. Dress/skirt lengths must be selected to be appropriately serious. It is inappropriate to wear tight pants or skirts, or skirts with long vents. Personnel who are not wearing uniform must pay as much attention to their hair, shaving, makeup, hygiene, or accesory use as personnel who do wear uniforms. Use of jeans or tight pants must be avoided. Personnel may dress casually on Fridays and holidays. 33 HR & Internal Affairs Management / SP&BD Management

Company Policies SALARIES Employee salaries are paid over Euro's. Therefore the arithmetic mean of Euro currency purchase rates from 4 banks (Central Bank, Vakıfbank, Ziraat Bank and Akbank) are calculated on the 25 th of each month and are deposited to salary accounts at Garanti Bank on the 1 st of the next month. COMPANY DOCUMENTS All documents used within the company are accesible from the "Doküman Yönetimi" module of the Lotus software. Company documents have been sorted into categories below. Faaliyetler (Functions) Süreç Akışları (Process Flow Charts) Fonksiyon Faaliyetleri (Department Functions) Şirket El Kitapları (Company Manuals) Formlar (Forms) Talimatlar (Directives) Güvenlik Programları (Security Programs) Uçak Doküman ve Evrakları (Aircraft Documents) İş Tanımları (Job Descriptions) Yazılım Kullanım Kılavuzları (Software User Guides) Kaplumbağa Diyagramları (Turtle Diagrams) Yönetmelikler (Regulations) Organizasyon Şemaları (Organisation Charts) Diğer Kalite Dokümanları (Other Quality Documents) Prosedürler (Procedures) 34 HR & Internal Affairs Management / SP&BD Management

Social Services CAFETERIA Our cafeteria on the 5 th floor is available for lunch between 12. 30 and 13. 15. KITCHENS Kitchens on every floor of headquarters and Technic serve tea and coffee within working hours. FREE PASS TICKETS All employees are entitled to 1 Pass I and 10 Pass II tickets (round-trip). Pass tickets can be used for all domestic destinations. Discounted tickets are also available for family members. Pass I : Only airport taxes are paid and flown as normal passenger status. Pass II : Only airport taxes are paid and can only be used if there are seats left on the plane. 35 HR & Internal Affairs Management / SP&BD Management

Social Services SHUTTLES Departure times of the shuttles are 18. 10 for the headquarters and 17. 55 for Technic. Shuttles are available to destinations listed below. Headquarters Technic Avcılar Aksaray Bahçelievler Bağcılar Bakırköy Bahçelievler PRIVATE HEALTH INSURANCE Beylikdüzü Our company offers $ 100 contribution to Sefaköy Esenyurt all employees who purchase private Taksim Küçük Çekmece health insurance. Mecidiyeköy Sultangazi 36 HR & Internal Affairs Management / SP&BD Management

Thank You! HR & Internal Affairs Department / SP&BD Department