TRIRIGA Overview for Business Partners Gene Moran Sales

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TRIRIGA Overview for Business Partners Gene Moran, Sales Enablement, IBM August 4, 2011 Smarter

Smarter Buildings on a Smarter Planet Today’s Agenda § TRIRIGA Solution Overview § Architecture/Interoperability § IBM Strategy and Roadmap § IWMS Market Position § Customer Case Studies § Prospecting/Opportunity ID/Qualification § Sales Plays § Sales Support Resources § User Conference Update 2 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet The need for progress is clear 2 3 30 percent Real estate is the second largest expense on the income statement for most companies. In most organizations the real estate portfolio is on the balance sheet as the third most valuable or expensive single asset. Facilities investments and operating costs can be more than 30% of corporate annual spending. 2025 42 percent 1 By 2025, buildings worldwide will become the top energy consumers. Worldwide, buildings consume 42% of all electricity – up to 50% of which is wasted. Buildings are the number 1 contributor to global CO 2 emissions. 3 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet What is a Smarter Building? Smarter Buildings are well managed, integrated physical and digital infrastructures that provide optimal occupancy services in a reliable, cost effective, and sustainable manner. Smarter Buildings… § Are more cost effective by reducing energy and operating costs. § Use active and designed-in techniques to achieve reliability, efficiency and environmental responsibility. § Provide Visibility, Control and Automation to building systems. § Maintain a safer and more secure workplace. § Communicate in real-time to supporting infrastructure (i. e. smart grid, broadband, etc. ). 4 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA and Maximo combine facility, real estate and enterprise asset management IBM combines leadership solutions in two markets - Enterprise Asset Management and Integrated Workplace Management Systems (IWMS) - to create comprehensive Smarter Building solutions. IBM Smarter Building Solutions Maximo Enterprise Asset Management • Preventive maintenance • Work mgmt • Inventory mgmt 5 Intelligent Building Management Integrated Workplace Management Systems (IWMS) Space & Facilities Management Energy and Environment Sustainability Capital Project Management Real Estate Portfolio Management • Real time operations & energy monitoring • Real-time analytics • Event correlation © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA contributes unique capabilities that are essential to Tivoli’s strategy § Integral to IBM initiatives for Smarter Planet and Smarter Buildings – continues the growth and expansion of Smarter Planet solutions § Important component of Tivoli’s Integrated Service Management strategy to provide software, systems, best practices and expertise needed to manage infrastructure, people and processes – combines with and expands upon Tivoli and Software Group industry solutions INSTRUMENTED INTERCONNECTED INTELLIGENT § Core to Maximo Enterprise Asset Management for almost two decades – Maximo is a leading provider of solutions for facility maintenance – Key to ‘cross-asset class’ strategy driving competitive differentiation Production Infrastructure Facilities Infrastructure + 6 Transportation Infrastructure + Technology Infrastructure + Communications Infrastructure + © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA and IBM solutions address a total view of facilities and real estate management Seven closely-connected sets of business functions are needed to reduce real estate costs and improve facilities management. Critical business processes address the total building life cycle from construction, design, and project management to leasing, portfolio management, datacenter infrastructure management, maintenance management, energy and environmental sustainability and asset disposition. With TRIRIGA and Maximo solutions, customers can accomplish these business processes from one vendor. Integrated Workplace Management System (IWMS) IBM Adds Two Elements Operations Management Space & Facilities Management Capital Project Management Real Estate Portfolio Management Energy and Environment Sustainability Service Management Datacenter Infrastructure Management • • Space utilization • Capacity planning • Move, add, change • Reservations • Condition assessment • Capital planning • Budgeting • Construction estimates • Project mgmt • Strategic RE portfolio planning • Budgeting & forecasting RE expense drivers • Lease & contract admin • Utility tracking • Carbon output measurement • Environmental opportunity analysis • Facilities service desk • Service level agreements • Contracted services • Customer billing • Space, power and cooling optimization • Allocation planning • Move, Add, Change • Cable mgmt 7 Asset mgmt Work mgmt Inventory mgmt Supply chain Contracts Key mgmt © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Business Outcomes IWMS Areas RE Portfolio Management Understand real estate requirements due to expansion or M&A Activities Visibility to lease/rental transactions events can allow opportunities to secure below market rates or vacate underperforming locations Incorporate demographics into real estate location decisions 8 Capital Projects Ability to identify priorities for funding Understand project risks and financial benefits of potential investments for better decision making View performance metrics Understand payback periods and annual savings Improve project delivery by accelerating schedules Accurate costing information by connecting to RSMeans Space Management Operations Understand Improve facility utilization by geography, location, and organization Reduce response times to repair requests Implement a mobility strategy Track locks and keys Implement streamlined move, add, change processes Capture paper CAD based documentation in an electronic repository for better access Reduce inspection violations Minimize lost productivity resulting from facility downtime Improve funding visibility for better funding decisions Maximize maintenance staff utilization Contain maintenance costs Increase the frequency of deficiency reporting Energy & Environmental Sustainability Uncover viable environmental projects Provide data to assist in project prioritization concrete analysis of financial and environmental benefits Focus on long-term planning analytics to identify trends and enable comparisons over time Track financial and environmental progress of the projects against defined targets. © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA Workplace Solution – One Technology Platform, One Common User Experience Role/Process-based Navigation Simple-to-Use Interface Adapts to User Needs Reminders Quick Links My Bookmarks Performance Management and Reporting Pre-built Metrics Crystal Reports Time-trends CAD Reports My Reports Award-winning Applications Real Estate Projects Facility Operations Sustainability Single Technology Platform Enterprise-class Database Web-based Configuration Document Repository Upgrade Management Interoperability TRIRIGA Business Connect TRIRIGA Off-line 9 TRIRIGA Data Connect ESRI GIS Server Auto. CAD Micro. Station © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA Workplace Enterprise-Class Applications Role-based Applications TRIRIGA Real Estate TRIRIGA Facilities TRIRIGA Projects TRIRIGA Operations TRIRIGA Environmental Portfolio Planning Program Management Space Management Contact Center CO 2 Emission Tracking Site Selection Fund Management Space Chargeback Service Management Utility Tracking Waste Disposal Transaction Management Scope Management Space Requests Warranty Management Lease Administration Cost Management Strategic Planning Preventive Maintenance Water Consumption Lease Accounting Schedule Management Move Management Facility Assessment Security/Key Management Green Opportunities Tracking AR Tenant Tracking Resource Management Reservation Management Payment Processing Quality Management Personnel Provisioning Client Requests Vendor Engagement CAD Management Procurement Inventory Management Capital Planning LEED/BREEAM Certification Energy Star Integration Resource Planning Geographies 10 Receiving Customer Self Service Reporting Locations Specifications Invoicing News WPM Metrics Organizations Assets Requests Graphics GIS Mapping Vendors TRIRIGA Core Components People Contracts Tasks Document Management GANTT Schedules © 2011 IBM Corporation

Real Property (Single) Platform Smarter Buildings on a Smarter Planet GUI Builder Strategic Platform Objectives – Streamline and reduce the number of databases – Provide ability for systems to be more responsive to future changes to support —Support those unique business rules that make our customers competitive —Support global customers —Support communication between other key solutions Data Modeler GUI Builder • Robust/Configurable UI • Dynamic UI • Data validation Workflow Builder • Automate business • Unlimited Field count • Graphical • Manage Data Relationships Report Builder process • Automate application functions • Rich Logic • Data manipulation Internationalization • Localization Standards • • 11 Report any field Report on any object Graphs and Summaries Incorporate into dashboard - UOM - Date/Time formats - Language - Currency • Language Editor • Currency Editor © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA Applications are Meta-Data Driven Internal to TRIRIGA Used by customers and partners TRIRIGA Development Platform Application Development & Configuration Application Runtime J 2 EE TRIRIGA Builders TRIRIGA Applications Business Java Objects Classes Source Control 12 Business Objects GUIs Workflows Reports Metadata Repository Business Objects Instances Application Repository © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA Offline extends the supply chain and simplifies user experience TRIRIGA On-Line Work Task TRIRIGA autocreates and sends TRIRIGA Off-Line Work Task (Excel) emailed form autoupdates record 13 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Maximo and TRIRIGA Product Strategy § Investment in both Maximo and TRIRIGA solutions will continue with enhancements delivered in new future versions – New versions of TRIRIGA 10 are planned for release in 2011 and 2012 § Maximo and TRIRIGA capabilities will ultimately converge into a single platform with a common architecture, one underlying database, and one business process automation engine § The converged product will offer customers the Maximo Enterprise Asset Management (EAM) capabilities combined with the breadth of the TRIRIGA Integrated Workplace Management Systems (IWMS) capabilities into a single comprehensive solution for managing facilities, real estate, energy and environmental sustainability § Convergence will benefit from a legacy of similar design philosophy of both Maximo and TRIRIGA – Both are J 2 EE Java-based and web-architected – Same approach to use of meta-data that preserves configuration data – Similar use of role-based user experience § IBM expects to offer customers an upgrade experience from their current Maximo or TRIRIGA implementations to the converged platform that is similar to a typical upgrade process § IBM intends to provide automation utilities and tools to move data and configurations, enabling a faster and more efficient upgrade process 14 The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any © 2011 IBM Corporation material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

Smarter Buildings on a Smarter Planet Product roadmap for facilities, real estate, energy and environmental sustainability solutions 2010 2011 2012 2013/2014 TRIRIGA 10 RELEASED Oct 2010 TRIRIGA 10. x 4 Q 2011 • FASB lease accounting compliance • Translations: French, Spanish, Brazilian Portuguese TRIRIGA 10. x • Reservation management • Additional translations • IWMS enhancements Converged Platform • Converged Maximo and Maximo 7. 5 RELEASED May 2011 TRIRIGA platform Maximo 7. x industry solution enhancements IIBM 1. 1 globalization • Utilities for upgrade • Asset management and IBM Intelligent Building Management Solution • Additional translations and automation (data and configurations) IIBM 1. x 2 Q 2011 • Enhanced analytics • Integrated portfolio and operational performance planning 15 The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any © 2011 IBM Corporation material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

Smarter Buildings on a Smarter Planet Industry analysts validate TRIRIGA’s leadership “TRIRIGA’s strong sustainability module, TRIRIGA Real Estate Environmental Sustainability (TREES) and its early promotion of FASB changes that will have a profound effect on the real estate industry are two examples of why it is the leading vendor on “Completeness of Vision” (X axis) in the Gartner Magic Quadrant for Integrated Workplace Management Systems. ” Rob Schafer, Research Director - Integrated Workplace Management Systems, 2011 “Our Clean Technology Award winner, TRIRIGA, has developed enterprise-class sustainability software that provides a virtually unique platform for tracking energy usage in a broad real estate portfolio. " Dr. Stephen Stokes, Managing Vice President of Sustainability, 2009 “TRIRIGA is the dominant leader in terms of vision on the Integrated Workplace Management Systems Market” “TRIRIGA’s Corporate Strategy is thorough and extremely professional” 16 Steven Hanks, CEO, 2009 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA is named in Leaders quadrant for Gartner IWMS MQ I Gartner, “Magic Quadrant for Integrated Workplace Management Systems” by Rob Schafer, January 31, 2011 This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from TRIRIGA. The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 17 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Partial TRIRIGA customer list 18 © 2011 IBM

Smarter Buildings on a Smarter Planet Government State Local Higher Education TRIRIGA leads public

Smarter Buildings on a Smarter Planet Peer Companies Committed to TRIRIGA Elected to standardize on TRIRIGA IWMS for all Fed. Ex companies including Fed. Ex Office retail locations. 100 K+ locations, $1. 3 B in rent expenditures, $100 M+ in project expenditures Project currently underway Global Real Estate and Facilities standardized on TRIRIGA for all real estate functions globally (Corporate, residential, refineries, stations, land, surplus properties). Consolidating over 100 applications Starbuck’s standardized on TRIRIGA for new store rollouts. TRIRIGA Projects was used to build approximately 300 stores a month. TRIRIGA Offline was created to help communicate bids for their 20, 000 vendors. Every day that was shaved off the project schedule calculated to an additional million dollars in store revenue. TRIRIGA is the standard platform within Chevron Business RE Services Working through an application consolidation effort TRIRIGA elevated in IT stack to be a peer application of SAP 3 320, 000 people in 150+ countries Managing over 300 M square feet of space Quantified savings of over $1 B after implementing TRIRIGA The State Department standardized on TRIRIGA to help manage their diverse portfolio globally with over 300 M sqft in over 100 Countries 20 | © 2008 TRIRIGA INC. © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Wells Fargo Bank • Manage the dynamic Facilities and Space needs for Mortgage lending and refinancing business. WF has a $24 BB mortgage portfolio (#1 in USA) Strategic Goals Solution Needs • Decrease customer refinancing processing time • Increase revenue days per Mortgage specialist by reducing on-boarding and off boarding times • Ensure security processes are followed • FM system to integrate with HR, Finance, Purchasing, Security and RE systems • Eliminate manual and duplicate processes • Reduce touch points to “on-board” new team member Project Facts • Top-line revenue contribution estimate at over $200 MM • ($1620/day x 25 days X 5000 • Implemented: CAD integrator, Portfolio, Facilities, Business Connects • Integrated with 6 external systems Total SQF (Million) Number of Leaes Locations 21 49 Mil 270 650 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Capital One is one of the largest credit card/financial companies in the world - Fortune #145. Strategic Goals Solution Needs • Merge new bank acquisitions into corporate infrastructure • Application consolidation • Employee self-service • Consolidate 4 operating companies into a single application • Upgrade existing application to latest release • Clean up data as it is migrated to new system Project Facts • Competitive analysis demonstrated TRIRIGA’s applications could be extended throughout the enterprise • More robust technology underpinnings 22 • Commitment of TRIRIGA’s leadership team to successful project • Fixed-fee arrangement removed risk • 6 -month implementation © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TD Bank, America’s Most Convenient Bank®, is one of the 15 largest banks in the United States with $160 billion in assets, and provides Customers with a full range of financial products and services at more than 1, 100 retail stores throughout the Northeast, Mid-Atlantic, Metro D. C. and Florida. Strategic Goals Solution Needs • Centralize all real estate functions throughout • North America. • Consolidate portfolios into central database • Leading Real Estate application to support AP and AR leasing functions • Ability to support Corporate and Retail branches in single solution • Ability to handle complex Canadian tax calculations and rules Project Facts • • • 23 2500 plus leased locations retail/corporate footprint Consolidated 4 disparate systems Abstracted 600 leases using OSCRE 5000+ OCR Scanned documents • Modules : RE • Implemented : OSCRE Lease Abstract, Lease Administration, AR (Sublease/Third Party) processes, AP Lease payments, Real Estate Tax Mgt, Landlord Services, Document Tracking • First Go Live 2009 – 100 days! • Next : Adding user features and reports © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Fed. Ex is the largest express transportation provider in the world - Fortune #59 Strategic Goals Solution Needs • Standardize on a single business process and system for Contract Management, Facilities and Asset Management across 6 operating companies • Reduce the number of discrete IT systems being used to support the business • Develop business processes to support the collective companies • Follow stringent IT deployment requirements • Deploy all TRIRIGA modules in a phased approach over 3 years Project Facts • TRIRIGA system is expected to replace over 20 discrete systems due to application breadth • Executive relationships remove risk from project 24 • Configurability of platform allows highly tailored application • 3 year implementation © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet General Electric Fortune 5 Global Company with 5500 plus sites in 120 countries. Conglomerate of 18 major Businesses with unique Asset Classes Solution Requirements Strategic Goals • Cost Savings (drive cost savings within portfolio) • Effectiveness (reduce cycle time on projects) • Consistency (consistency of Deal Analysis/Procedures) • Risk Reduction (global, System-Based Controls) • Governance (Corp oversight, align workflow w/ policy) • Data Transparency (centralized data for reporting • Single web-enabled solution that supports end-to-end RE lifecycle planning, analysis, development, delivery, operations, facilities planning and execution • Flexible Business Driven Rules, Data Views and Approvals Project Facts • • • 25 5500 Locations 305 million sf $2. 1 B Annual RE Spend 1200 Active RE Transactions Global Deployment – 120 countries 25 Languages • • • Consolidated 28 disparate systems Modules : RE, FM, Operations, ESS First Go Live 2003 – Global RE – 90 days! Next : Upgrading to TRIRIGA 10 RESULTS: ROI - Portfolio Rightsizing with $198 m in first 18 months © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet UGL Unicco – Zurich Financial Services project UGL Unicco has delivered best-in-class facilities maintenance services to customers in a wide variety of markets including corporate/commercial, plant services/manufacturing, education, retail, government, financial institutions and public venues. Strategic Goals Solution Needs • Enterprise IWMS platform for all UGL Unicco service offerings • Customer facing metrics • Web based solution for customer access • Full featured IWMS solution that matches UGL Service offerings • Multi-Customer/Service Delivery capability • Comprehensive Metric Analytics, intra/cross customers Project Facts • • 26 Call Center Operations – 5 call center agents 6 corporate locations (Zurich Insurance) Modules : Operations First Go Live August 2010 (six (6) week project) • Implemented : Vendor Tracking, Contact Center, Customer Self Service • Next : PM Work Orders, Mobile solution for techs, consolidate other customers into Call Center, expand other IWMS service offerings © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet City of New York Largest City in United States with 9 M Population, 100, 000 buildings and 4 M Metric tons of GHG Emissions Strategic Goals Solution Requirements • Achieve Mayor Bloomberg’s published goals – Reduce 2017 to below 2006 levels • Reduce $800 M annual energy bill • Reduce GHG from buildings – 64% of cities emissions • Single source of truth to “collect, access and report” • Streamline processes • Flexibility – accommodate future change • Facilitate cross-agency access and projects Project Facts • • • 27 100, 000 Buildings 4 M Metric tons GHG tracked First Go-Live 2010 Modules : TREES, Project EPA ENERGY STAR Integration © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Conoco. Phillips is a worldwide integrated energy company - 4 th on Fortune 500 Strategic Goals Solution Requirements • Integrated solution for all facility requirements – Space, Move, SFP, CAD • Manage 20 M SQFT in North America • Improve productivity - “Faster and Smarter” • Ability to implement their best practices on a global basis • Manage facilities as a strategic initiative • Success – Multiple prior failures Project Facts • Teamed with TRIRIGA to build Strategic Facility Planning (SFP) for a new level of agility around real estate assets 28 • Industry Expertise & Product Maturity after multiple failures with low-end solutions, custom development and ERP Attempts • Application Expansion - technology elimination © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Customers validate TRIRIGA’s value proposition “TRIRIGA allows us to be flexible when we need to be, so we can easily address any requirements imposed by any change resulting from our quest for continuous improvement. TRIRIGA’s solution has allowed GE to right size our real estate portfolio that has resulted in savings of over $1 B in real estate lease fees“ David Kontra, Manager, GE "TRIRIGA Strategic Facility Planning gives us the capability to better align our workplace initiatives with our corporate goals and take the necessary actions to achieve Nokia's overall workplace strategy. “ Robert Fitzgerald, Director of Workplace Process Tools and Reporting Systems, Nokia “Canadian Tire Corporation has greatly benefited from consolidating disparate software systems and databases into a single lifecycle management system. This integrated approach has greatly reduced the time our staff requires to respond to inquiries about the retail portfolio and has significantly improved the coordination of activities involved in the delivery of new stores and remodels. “ 32 David St. Amand, AVP of Real Estate Strategy, Canadian Tire Corporation © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet The result is a unified solution for diverse departments and users throughout the organization - i. e Real Estate Lifecycle Management Lease accounting improves lease cash flow and reduces occupancy costs Datacenter and infrastructure visibility, control, and automation ensures critical services are performing to the highest standards in support of operations Portfolio and Real Estate Management Datacenter Infrastructure Management Real Estate VP Lease Mgr Capital Project Management Project management for plant improvements improves project cycle-times and eliminates budget overruns Finance & Acctg Project Mgr Datacenter Operations CIO Procurement IT and facility help desk and request tracking improves response time and reduces down time Help Desk Supervisor Service Management Facility Mgr, Supervisor Real Estate Portfolio Mgr Facility Planner Facilities Maintenance Mgr Energy & Utilities Facilities Engineering Corporate Governance Automated processes for preventive maintenance improve asset reliability, availability and performance 33 Operations and Asset Management Energy and Environmental Sustainability Space & Facilities Management Space management for corporate facilities improves space planning and increases facility utilization Energy and environmental sustainability management reduces costs and risk, while ensuring regulatory compliance © 2011 IBM Corporation

How to qualify – ideal prospect attributes – cheat sheet Smarter Buildings on a

Who we sell to and business benefits they care about – cheat sheet Smarter

Smarter Buildings on a Smarter Planet Two Sales Plays to Help You Generate 2011 Pipeline and Revenue EXPAND YOUR SMARTER BUILDINGS OFFERING 1 Business Driver: Only one-third of organizations have achieved their energy and environmental reduction goals. Solution: TRIRIGA provides support for all three highlevel tactics used by organizations that achieved their goals – in a single software solution. Proof Point: New York City will reduce its US$800 million energy bill and carbon emissions by 30 percent within seven years with TRIRIGA TREES. http: //w 3 -103. ibm. com/software/xl/portal/content? syn. Key=K 959716 N 38714 V 99#overview 36 ACCELERATE PROSPECT PREPAREDNESS FOR NEW LEASE ACCOUNTING RULES 2 Business Driver: Ninety-three percent of companies considered themselves NOT WELL PREPARED for new rules. Solution: TRIRIGA provides advanced lease accounting capabilities to manage the vast amounts data required and to comply with lease accounting rules. Proof Point: General Electric generated more than US$925 million in real cost savings from facility portfolio reduction with TRIRIGA. http: //w 3 -103. ibm. com/software/xl/portal/content? syn. Key=R 919819 X 96317 Z 34 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Tivoli Maximo Sales Leaders WW Sales Tivoli Maximo – Lee Blakemore lblakemo@us. ibm. com International Sales TRIRIGA - Joe L Baah baahjoe@uk. ibm. com NA IOT - Tim Healy, timhealy@us. ibm. com LA IOT - Carlos Tunes Sa Correia ctunes@br. ibm. com NE IOT - Anthony Roe, anthonyroe@uk. ibm. com SW IOT Channel Lead – Alejandro Mezcua Alejandro. mezcua@es. ibm. com AP IOT - Rod Duce, rodduce@au 1. ibm. com CEE IMT - Bostjan Gabrijelcic Bostjan. gabrijelcic@si. ibm. com MEA IMT - Farid Tareen, ftareen@ae. ibm. com Maximo/TRIRIGA Sales Enablement Toni Hodge Manager, Sales Enablement thodge@us. ibm. com Tivoli/ Maximo Strategy, Product Mgmt: Rich Caplow Strategy and Product Management rcaplow@us. ibm. com Dave Gasdia Product Management dgasdia@us. ibm. com Tivoli/Maximo/TRIRIGA: WW Maximo Partner Lead – Paul Williams pdwilllia@us. ibm. com US TRIRIGA Sales Integration Lead – Jim Goldsmith Jim. goldsmith@us. ibm. com Kim Woodbury Product Manager, Space Management kwoodbur@us. ibm. com Gene Moran TRIRIGA Sales Enablement genem@us. ibm. com Theo Winkelmann Maximo/TRIRIGA Sales Enablement winkelmann@us. ibm. com Jim Li Maximo/TRIRIGA Sales Enablement jimli@us. ibm. com Tivoli Business Partner Sales Enablement 37 Rene Ferguson fergusre@us. ibm. com Sonia A. Kobdish millars@us. ibm. com © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Education and Content Links § TRIRIGA Training Materials (External) https: //www. ibm. com/partnerworld/wps/servlet/mem/Content. Handler/N 299655 G 01388 H 26 § TRIRIGA Sales Landing Page (External) https: //www. ibm. com/partnerworld/wps/servlet/mem/Content. Handler/C 801150 T 72000 H 40 § TRIRIGA Sales Training Roadmap (see next slide) 38 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA Sales Training Roadmap http: //public. dhe. ibm.

2011 TRIRIGA International User Conference October 18 -20, 2011 The M Resort Henderson, NV http: //userconference. tririga. com Conference Highlights • • • More than 100 breakout sessions Hands-on training labs Networking opportunities Engaging keynotes and thought leaders Training class extensions Partner Pavilion 40 | © © 2010 TRIRIGA INC. IBMTRIRIGA PROPRIETARY AND CONFIDENTIAL 40 2011 TRIRIGA, Inc. an | Company | PROPRIETARY AND CONFIDENTIAL

Sponsorship of the 2011 TRIRIGA International User Conference Attendee Overview • More than 500 attendees • 75% of customer attendees are from Fortune 500 companies or Government organizations • 49% of customer attendees are in an IT role • 46% of customer attendees are in a Real Estate or Facilities role Benefits of Sponsorship • Learn about TRIRIGA products in more than 100 educational sessions • Connect with decision makers that comprise more than 60% of attendees • Introduce your company to more than 80 TRIRIGA customer accounts 41 | © © 2010 TRIRIGA INC. IBMTRIRIGA PROPRIETARY AND CONFIDENTIAL 41 2011 TRIRIGA, Inc. an | Company | PROPRIETARY AND CONFIDENTIAL

For More Sponsorship Information Visit: https: //www. tririga. com/uc 2011_sponsorships_ibm/ Or contact: Jenny Tiemann Manager, Marketing Operations and Events (702) 932 -4325 jtiemann@us. ibm. com 42 | © © 2010 TRIRIGA INC. IBMTRIRIGA PROPRIETARY AND CONFIDENTIAL 42 2011 TRIRIGA, Inc. an | Company | PROPRIETARY AND CONFIDENTIAL

Tivoli Business Partner Sales Enablement Tools & Resources Tivoli Knowledge Center – Online web portal for IBM Business Partners www. ibm. com/software/tivoli/partners Face to Face Enablement Tivoli Sales Academy - Face to Face Tivoli Solution Sales classroom training Tivoli Whiteboard Sales Training – Tivoli's Whiteboard Selling initiatives and collateral Online Enablement Tivoli Virtual Sales Academy - Product Training by Specialty Tivoli Talks - Live/Recorded Teleconferences Think! Thursdays – Monthly Business Partner Teleconferences Tivoli Sales Mastery – Tivoli Sales 201 & Mastery Test to meet PW Sales Skills 43 | © © 2010 TRIRIGA INC. IBMTRIRIGA PROPRIETARY AND CONFIDENTIAL 43 2011 TRIRIGA, Inc. an | Company | PROPRIETARY AND CONFIDENTIAL Tools Business Value Analyst Tool - ROI Tool Demos - Product Simulations Sales Acceleration Plays - Prospecting Kits Resources Sales Kits - Product Value Propositions Training Roadmaps - Role Based Education IBM Software Volume Offerings – Sales tools for deals <$50 K IBM Business Partner Profitability Tool - Evaluate IBM Software product offerings and how those offerings can increase return on investment and business growth IBM Business Partner Locator Tool - Find a service provider with a particular set of skills, a technology reseller or a consultant with industry expertise Tivoli Sales Podcasts - Great resource for justin-time information on Tivoli products

Smarter Buildings on a Smarter Planet QUESTIONS? ! genem@us. ibm. com for more questions

Smarter Buildings on a Smarter Planet BACKUP 45 © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet TRIRIGA Architecture Diagram Client Interfaces TRIRIGA Builders TRIRIGA IMWS CAD Integrator HTTP Application Development & Configuration Business Object Application Platform Workflow Metric Report SOAP Application Runtime Data Integrator Report Metric Report Data Connect TRIRIGA Offline Business Object Metric ETL Administration Security Workflow GUI Portals Navigation Portal Audit JDBC 46 Integration TRIRIGA Business. Connect GUI Database Application Metadata TRIRIGA Mobile Monitoring Security Agent Management System Configuratio n JDBC Transaction Data Analytic Data © 2011 IBM Corporation

Smarter Buildings on a Smarter Planet Sample System Diagram • Windows 7, Vista, XP • Internet Explorer 8, 7 • Apache 2 • MSFT IIS 6 • • JBoss 4. 2 Web. Sphere 6. 1 Web. Sphere ND 6. 1 Web. Logic 11, 10 • SAP Crystal Report Server SQL Server 2008, • Embedded 2008 2005 • SAP Business Objects • Oracle 11, 10 Enterprise XI 3. 1 Configuration Options: § § § 47 Segregate asynchronous processing to dedicated application servers Support for simple load balancing (upon login) Priority processing option for end of month heavy loads SAN or NAS database storage is supported Support for VMware © 2011 IBM Corporation

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