Trend/Strategy in IT Service Management Elbert Guintivano Manager – Presales Consulting BMC Software
Past
The Past of IT No Standardization… No Process… No Virtualization No Monitoring No Automation No Cloud Image Credit: Eugene, http: //www. mymodernmet. com/profile/eugene © Copyright 3/19/2018 BMC Software, Inc 3
Present
Service Knowledge Management System (SKMS) Service Knowledge Management System KNOWLEDGE Configuration Management System INFORMATION Decisions WISDOM Configuration Management Database © Copyright 3/19/2018 BMC Software, Inc DATA 5
2013 Gartner Top 10 CIO Business Priorities Rank NEW OLD OLD NEW Business Priorities 1 Increasing enterprise growth 2 Delivering operational results 3 Reducing enterprise costs 4 Attracting and retaining new customers 5 Improving IT apps and infra 6 Creating new products & services 7 Improving efficiency 8 Attracting and retaining workforce 9 Implementing analytics & Big Data 10 Improving business processes Source: http: //www. gartner. com/newsroom/id/2304615&goback=%252 Egde_4249128_member_205190165 © Copyright 3/19/2018 BMC Software, Inc 6
Present from CIO’s perspective Compliance No Vendor Lock-in Policy Big Data Security Governance Running an IT still requires expert level knowledge © Copyright 3/19/2018 BMC Software, Inc 7
The Present trends. . . © Copyright 3/19/2018 BMC Software, Inc 8
2013 Gartner Top 10 CIO Technology Priorities Rank Technology Priorities 1 Analytics and BI A 2 Mobile Technologies M 3 Cloud (Saa. S, Iaa. S, Paas) C 4 Collaboration S 5 Legacy Modernization 6 IT Management 7 CRM 8 Virtualization 9 Security 10 ERP S M A C Source: http: //www. gartner. com/newsroom/id/2304615&goback=%252 Egde_4249128_member_205190165 © Copyright 3/19/2018 BMC Software, Inc 9
Consumers are in the I. T. driver’s seat Instantly collaborate Buy a plane ticket with customers with your phone and employees SOCIAL 10 © Copyright 3/19/2018 BMC Software, Inc MOBILE Search and combine information across the web Use hosted applications from anywhere ANALYTICS CLOUD © Copyright 3/19/2018 BMC Software, Inc 10
Present from end user perspective How to connect to Wi. FI User Manual How to Print “News” Find a printer © Copyright 3/19/2018 BMC Software, Inc A printer 11
PRESENT from an End User’s Perspective More connected devices than people! Smart Phone Generation! Social Collaboration trickling into workspace! Today, Personal IT experience far exceeds Enterprise IT experience! © Copyright 3/19/2018 BMC Software, Inc 12
Has this happened to you yet? BYOD : Bring your own device BYOA : Bring your own Apps BYOI : Bring your own identity Shadow IT and IT Friction is on the rise! © Copyright 3/19/2018 BMC Software, Inc 13
Future
Innovation Something new or different is introduced See. Learn. Do. Better. 15 © Copyright 3/19/2018 BMC Software, Inc 15
Innovation : Sanofi « ibg. Star » © Copyright 3/19/2018 BMC Software, Inc 16
Innovation : Commonwealth Bank « Kaching » © Copyright 3/19/2018 BMC Software, Inc 17
Innovation : Online insurance claims © Copyright 3/19/2018 BMC Software, Inc 18
How BMC Software can help CIOs?
The new era of IT © Copyright 3/19/2018 BMC Software, Inc 20
The new era of IT Make services fast, flexible, and personal © Copyright 3/19/2018 BMC Software, Inc 21
How BMC Software can help CIOs? • Social, Mobile, Analytics and Cloud: BMC’s design focus for addressing what’s transforming IT Enterprise Consumers My. IT • Consumerize the front end: My. IT empowers users to connect to IT their way • Industrialize the back end: BSM from BMC enables IT organizations to automate IT • Innovation: BMC has aggressively invested in innovation, which has yielded major updates and Business Services & Applications introduction of marketchanging products. Environments (Physical – Virtual – Cloud – Mobile) © Copyright 3/19/2018 BMC Software, Inc 22
Transform your business with the help of BMC Software OLD IT CIO = Career Is Over © Copyright 3/19/2018 BMC Software, Inc NEW IT CI 3 O = Chief “Information. Intelligence. Innovation” Officer 23
THANK YOU FOR YOUR TIME © Copyright 3/19/2018 BMC Software, Inc 24
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