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Traveling to Manila, Philippines Traveling to Manila, Philippines

Philippines Facts and Data Philippines Ø Population: 86 million (July 2005 est. ) Ø Philippines Facts and Data Philippines Ø Population: 86 million (July 2005 est. ) Ø Unemployment 11. 7% (2004 est. ) Ø Literacy rate: 96% (2003 est. ) Ø GDP: US$430 billion (2004 est. ) Ø Per Capita Income: US$5, 000 (2004 est. ) Manila Ø Population of 13. 7 million (2003 est. ) Ø University education system conducted entirely in English Ø 110, 000 university graduates per year www. cia. gov/www. infoplease. com Robinsons Summit Building (RS)

Philippines Facts and Data Climate: The climate in the Philippines is tropical with just Philippines Facts and Data Climate: The climate in the Philippines is tropical with just two seasons: – Hot and dry from November to June – Rainy from July to October. March to May is hot and dry, with temperatures ranging from 71 - 89 degrees. June to October is rainy while November to February is cool. Temperatures range from 71 – 82 degrees. – Average humidity year-round is 77%. Time Zone: – 13 hours ahead during Daylight Savings Time. Language: – The official language of the Philippines is Tagalog (pron. ‘ta-galog’). However, many Filipinos speak other regional dialects. For example, Cebu, the second largest city in the country, uses Cebuano. – That is why the ‘binding’ or common language for commerce and education is English.

Philippine Currency: Pesos • $1. 00 USD = 54. 38 Pesos “Yahoo Finance” Current Philippine Currency: Pesos • $1. 00 USD = 54. 38 Pesos “Yahoo Finance” Current Exchange Rate (as of 11/22/05)

Travel Information Passport and Visa Information – Prudential will provide forms and instructions to Travel Information Passport and Visa Information – Prudential will provide forms and instructions to assist all associates with the process. Prudential will pay the fees for Passports. – The Philippines does not require a visa if you have a U. S. passport and are staying no longer than 21 days (www. travel. state. gov) – Contact the Prudential Relationship Manager for additional information. Customs and Immigration – Need to go through Customs and Immigration when entering the Philippines and entering back into the U. S. – Limit on goods brought into the U. S: – Carry all medicines in their original labeled bottle, and in your carry-on luggage

Travel Information Taxes: – Each person leaving the country needs to pay 550 pesos Travel Information Taxes: – Each person leaving the country needs to pay 550 pesos airport tax. Make sure you have that with you because there are no internationally connected Automated Teller Machines at the airport. Foreign currencies can be changed in accredited financial agencies at the airport. Air Travel: –Class of travel – business class – 21 hours total travel (one way)

Travel Information Travel Accident Insurance: – This coverage pays a benefit if you die Travel Information Travel Accident Insurance: – This coverage pays a benefit if you die or are injured while traveling on Company business • You are automatically enrolled in this coverage • Prudential pays entire cost of coverage • Benefit is based on your eligible earnings & type of loss suffered • More info available via Inside the Rock Ground Transportation: –Transportation to / from the hotel and office is provided

Sykes Service Overview • Founded in 1977 and headquartered in Tampa, Florida. • SYKES Sykes Service Overview • Founded in 1977 and headquartered in Tampa, Florida. • SYKES operates with more than 19, 000 employees worldwide at over 40 customer support centers and 4 fulfillment centers with operations throughout the United States, Canada, Europe, Latin America, Asia and Africa. • More than 6, 500 employees working in the Manila operations. • 100% redundancy in power back-up

Sykes Service Overview Continued Shanghai, China Manila, Philippines (Makati & Ortigas) Bangalore, India Cebu, Sykes Service Overview Continued Shanghai, China Manila, Philippines (Makati & Ortigas) Bangalore, India Cebu, Philippines

EXL Service Overview Continued Work Location: MANILA (Regional Center) Makati City, Philippines 26 th EXL Service Overview Continued Work Location: MANILA (Regional Center) Makati City, Philippines 26 th Floor, Robinsons Summit Center 6783 Ayala Avenue Makati City, Manila 1200 Philippines Phone: +63 2 817 8781 Fax: +63 2 849 1510 Dress code: – Follow standard Pru. Business Casual.

Travel in Manila • Your journey from the airport to the hotel could take Travel in Manila • Your journey from the airport to the hotel could take anything from 30 minutes to 1 hour depending on the traffic. • Always utilize transportation provided by Sykes or the hotel. • Makati Shangri-La Ayala Avenue, corner Makati Avenue, Makati City 1200, Philippines Tel: (+63 -2) 813 8888 Fax: (+63 -2) 813 5499/5059 34 th Floor, Burgundy Corporate Tower Sen. Gil Puyat Ave. , Makati City 26 th Floor, Robinsons Summit Center Ayala Ave. , Makati City

Do’s & Don’ts Do’s • All foreign nationals must pay hotel bills in foreign Do’s & Don’ts Do’s • All foreign nationals must pay hotel bills in foreign currency (credit cards, cash or traveler’s checks). • Exchange money only through authorized banks or money changers • Insist on a receipt when exchanging money • Check with the nearest Government of Philippines Tourist Office regarding the rules photography at archaeological monuments • In case of any difficulty contact the nearest tourist office or police station

Do’s & Don’ts Do’s • Only drink purified (bottled) water • Always carry a Do’s & Don’ts Do’s • Only drink purified (bottled) water • Always carry a brief record of your medical history, essential medicines, and passport • Consult your doctor for information related to precautions which need to be observed by you when on Philippine soil

Do’s & Don’ts • Don’t get lured by shopping bargains on the street • Do’s & Don’ts • Don’t get lured by shopping bargains on the street • Don’t exchange money except with an authorized money changer • Don’t encourage beggars by giving them money or other articles • Don't eat food served by hawkers

Pay Policy Overview Shift Differential: – Prudential’s standard shift differential in effect. – Based Pay Policy Overview Shift Differential: – Prudential’s standard shift differential in effect. – Based on hours and time zone in which you work • 2 nd shift (3 -11 pm) - 10% differential • 3 rd shift (11 pm - 8 am) - 15% differential Overtime: – Standard hourly rate paid for first 2. 5 hours, then overtime compensated at 1. 5 times the number of hours worked over a 40 hour work week (non-exempt only). Overtime is keyed the week after it is worked and paid in the next pay cycle Travel Time: – Prudential adheres to the Fair Labor Standards Act regulations for both domestic or international travel. Saturday and Sunday travel is compensated (comp time or pay) as long as the travel occurs during “normal work hours” (defined as the hours the associates normally works in Eastern Time Zone, Monday – Friday)

Expenses Information Travel and Living Expenses – Prudential will pay for: • Transportation related Expenses Information Travel and Living Expenses – Prudential will pay for: • Transportation related to business • Hotel • Meals • Laundry (dependant upon length of stay) • Telephone

Health & Safety Inoculations: – Visit Prudential’s Health & Wellness for any necessary inoculations Health & Safety Inoculations: – Visit Prudential’s Health & Wellness for any necessary inoculations S. O. S Card: – Provides traveling employees with worldwide emergency assistance 24 hours a day/365 days per year – In general, services include medical, personal, travel & security assistance – Membership card with instructions are provided – Cost paid by Company Healthy Traveler Kit: – Includes: Aspirin, Eye Wash, Bandages &Antibiotic Ointment. – Medicine for: Allergies, Indigestion, Upset stomach & Heartburn.

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