Transitioning to One USG Benefits Connect Information for

Transitioning to One. USG Benefits Connect Information for USG HR Practitioners March 8, 2017

What we’ll discuss today § What’s happening § What it means for: – Employees – Retirees – You § What’s in and out of scope § What’s ahead – Communication plan – Key dates § Answers to your questions 2

What’s happening? 3

A unified approach to benefits administration § Beginning June 26, 2017, USG health and group benefits will be administered through One. USG Benefits Connect § This work is part of the broader One. USG initiative, which will pave the way for a new Human Resources information system (HRIS) and payroll system, supported by People. Soft functionality What’s staying the same • Our employees and retirees will continue to have the same array of quality benefits that they do today • Benefits are not changing as a result of the transition 4

Choosing the right partner § Aon is a leading provider of benefit services § Aon’s resources, tools and services will: – Equip and empower employees and retirees to make informed benefit decisions – Help employees and retirees effectively manage their benefits online throughout the year – Drive greater awareness of USG’s benefits – Enhance service and support to employees, retirees and practitioners 5

What it means for employees § Beginning June 26, employees will have two new ways to access their benefits … Online: One. USG Benefits Connect website By phone: One. USG Benefits Call Center § No action needed now § Open Enrollment process will change – USG will communicate the new process before and during Open Enrollment 6

What it means for retirees § Beginning June 26, retirees will have two new ways to access their benefits … Online: One. USG Benefits Connect website By phone: One. USG Benefits Call Center § Retirees can also visit the new One. USG Benefits Connect website to maintain their personal information § Retirees will be encouraged not to pre-pay for USG benefits past June 30 § The Open Enrollment (OE) process will change – USG will explain the process before and during OE 7

Be gin nin One. USG Benefits Connect website g. J un e 2 Employees and retirees will be able to: § Review current benefits coverage § Make benefit changes due to a life status change (e. g. , birth of a child, marriage) § Find doctors, hospitals or other healthcare providers in the plan’s network § Keep track of healthcare expenses (including deductibles, coinsurance and copayments) § Contact insurance carriers and other benefit resources 8 6

Be gin One. USG Benefits Call Center nin g. J un e 2 § Toll-free: 1 -844 -5 -USGBEN (1 -844 -587 -4236) § Employees and retirees can call to: – Enroll in benefits and record life status changes – Receive answers about eligibility – Resolve technical issues – Learn about benefit plans – Receive help filing healthcare claims – Get support with benefits coverage confirmation 9 6

What it means for you § Your support is essential § Familiarize yourself with answers to FAQs § Participate in training sessions § Contact your institution’s One. USG Change Lead with any questions 10

Scope – Solution overview Participant Interactions Data Management § Web transactions § HRIS integration § Plan knowledge support § Determine eligibility for full-time associates § Decision support § Receive eligibility determination for part- § Personalized statements (print time associates working 30 or more hours per week, (ACA) will come from third party § Dependents, survivors and beneficiaries § User ID / Password (security) management § § § § and email) Automated outbound reminder calls Direct billing – Retirees and COBRA Dependent audit Single sign-on from USG site Carrier single sign-on for some vendors Medical Expense Estimator Health Plan Comparison Charts Event Processing § Annual Enrollment § New Hire / Rehire enrollment § Life events § Dependent and beneficiary maintenance § COBRA and HIPAA § Modeling Third Party Interactions § Carrier interfaces (i. e. eligibility, EOI, life claims, MSRP, FMLA, etc. ) § Automated electronic file transfers § Premium reporting and reconciliation Plan Sponsor Support § Plan Sponsor Portal § Benefits accounting reports § Compliance services and § § § § government reporting Industry and regulatory research Quarterly plan reviews QMCSO qualification POA administration Legal Guardianship administration Custom operation reports Premium Payments

Scope - Customer service Team Representatives Operations § Shared Team § Basic Benefits Questions § Case management § Located in Orlando, FL § Inquiries and transactions § System and/or process § 8: 00 a. m. – 5: 00 p. m. , ET Technology Desktop Portal § – – Case management Imaging Knowledge content Speech analytics Voice Response System § – Identification and authentication – Personalized routing to third parties and within Aon Hewitt – Specialized messaging (transactions not supported on the website) § Site Navigational Support § Fully trained on USG plan design and culture § Transfers to third-party providers as needed changes § Back office and technology support/management Processing § Forms processing § Daily and exception processing § Emergency enrollment assistance § Data entry and corrections Specialists § Imaging § Life Benefits Support § Letter Generation § Advanced plan, program, policy questions and escalated issues Additional Support § Customer Satisfaction Survey § Translation Line/Relay Service

Not in scope Benefit processes not included in One. USG Benefits Connect scope § Leave of absences/leave management – Billing during leave – in scope § Retirement processing § Retirement plans administration – Retirement election for new hires/rehires – in scope § TAP § Worker’s comp. administration

What’s ahead 14

TRANSITION Communication plan: implementation Timeline indicates recommended distribution dates. Materials will be provided to institutions earlier, so that they can distribute them when they choose to do so. February Communication Planning Web. Ex for One. USG Change Leads March Web. Ex for Practitioners Announcement Email for Practitioners FAQs for Practitioners and Managers April Announcement Email for Managers Content for USG Benefits Website June “Coming Soon” Announcement for Employees Transition Guide for Employees “Coming Soon” Letter for Retirees “System Live” Announcements (employees, retirees) LIVE DATE 6/26 Post-Launch OE 2018 Communications Open House “System Live” Poster & Video Screen 15

Communicating with retirees § BEFORE go-live – “Coming Soon” letter/email – Retiree changes presentation • Will be presented to USG Retiree Advisory Council on April 7 and posted to USG Retiree Benefits webpage • Institutions are encouraged to meet with their retiree associations after April 7 (and before go-live) to talk about the change § At and after go-live – USG will provide support for retirees at go-live, as well as before and during Open Enrollment – watch for more information to come 16

Key dates April 20: Open House – One. USG Benefits Connect and One. USG Benefits Call Center Week of May 8: One. USG Benefits Connect User Acceptance Testing June 26: One. USG Benefits Connect Benefits Administration Go Live One. USG Benefits Connect website live One. USG Benefits Call Center available 17

Questions? Please contact the One. USG Change Lead at your institution 18

Thank you 19