Training of Bank Personnel Enablers Management Institute 1

Training of Bank Personnel Enablers' Management Institute 1

Meaning/Need of/for Training • • • Meaning of Training Career Progression Technology Change Economic Changes Economic Policy Changes New Product/ Process Introduction Enablers' Management Institute 2

Types of Training • • • Knowledge of Work and Processes Attitudinal Training Customer Focus Managerial Skills – Leadership Skills Advanced Training in Functional Area Specialized Areas - RTI Enablers' Management Institute 3

Learning & Development Need Identification Individual Needs Group Needs Organizational Needs Developing Annual L&D strategy Planning Developing Annual Training Program Calendar Delivery Evaluation Conducting In-Company Programs Assess Participant reactions Providing E-learning Assess Participant Learning On-the-Job Development Assess Transfer to Work Enablers' Management Institute Nomination to External Programs Assess Results 4

Why the different methods? 100% Say and Do 90% INFORMATION Say and Say to Remember 70% See and Hear 50% What I See 30% Hear 20% 1 2 TIME (in days) Enablers' Management Institute 3 Read 10% 5

Various Methods of Training • • • Lecture cum discussion Discussion Games Case Study In Basket Role Play Simulation Project Sub Group Work • • Video Replay Reading / Self Study E-learning On the Job Training Under Study/ Internship Cross Functional Team Membership • Community Work • Out Bound Training Enablers' Management Institute 6

Information Technology based Training E-Learning Enablers' Management Institute 7

Beginnings • E-learning started as Computer Based Training (CBT) • Initial training packs on Software (Used to come on floppies) • Problem with initial CBTs – Little or no interactivity – More of Electronic book – Boring Enablers' Management Institute 8

Programmed Instructions • Intermediate testing. • Different paths for beginner, and advanced learners. • Learner controlled - fast, average and slow learners • Learner can repeat at will. Enablers' Management Institute 9

TBT • Used Videos and audio • TBT – Technology Based Training – Improved interactivity – Use of Video clippings – Early Example – SITE Satellite Instructional Television Experiment – SINET by IGNOU and AIMA Enablers' Management Institute 10

Simulators • Pilot Training • Train Driver Training • Process Control Training – Power Plant Operation – Chemical Plant Operations • Compact Simulators • Analogue to Digitized Simulators Enablers' Management Institute 11

What does E-learning offer today? • It is available online. – Updation is instant. • Available on Intranet • More animation • Automated Learning Management – Continuous assessment, – Learner specific features like Book marking, – integration with other HR systems • E-tutoring (Ex. Educomp) Enablers' Management Institute 12

Problems with E-Learning Enablers' Management Institute 13

Where does E-Learning work best? • • • Knowledge acquisition Product Training Process training Low cost duplication Works for masses well. Enablers' Management Institute 14

RBI Training Establishments Has six training establishments 1. College of Agricultural Banking, 2. Bankers Training College and 3. Reserve Bank of India Staff College These are part of the Reserve Bank 4. 5. 6. National Institute for Bank Management, Indira Gandhi Institute for Development Research (IGIDR), Institute for Development and Research in Banking Technology (IDRBT) Last three are autonomous. Enablers' Management Institute 15

Joint India-IMF Training Programme • RBI and IMF have jointly established the Joint India. IMF Training Orogramme (ITP) at NIBM, Pune. • During 2011 -12, 8 such training programmes on topics including AML and combating the financing of terrorism, macro-economic management and fiscal policy/financial sector issues, financial market analysis, international trade-in-services and financial soundness indicators were conducted with 47 participants from the RBI. Enablers' Management Institute 16

PSU Banks Many PSU Banks have their own training setups, e. g. : • SBI Academy • SB of Patiala Staff College • PNB Training Staff College • OBC Staff College Enablers' Management Institute 17

Private Sector Banks also focus on training of their staff, like: • ICICI Bank • HDFC Bank Enablers' Management Institute 18

Capacity Building Initiatives • Not only confined to training personnel of RBI • Being Central Bank of the country, RBI has also made conscious efforts towards creating institutions devoted to the systematic training of supervisory staff of various banks in India Enablers' Management Institute 19

Capacity Building Initiatives • Capacity Building for the RBI has been driven by 3 broad considerations: 1. Current Policy context in which the Banking Sector in India operates and the broad direction that the RBI would like the constituents to take 2. State of preparedness of the RBI/Banks/Financial Institutions for future developments and the efforts, individuals as well as as collective, that they have undertaken towards this 3. Efficiently dovetailing policy making, competency development and research in banking and finance in India and working out a possible action matrix. Enablers' Management Institute 20

RBI Training Establishments Has the following training establishments: 1. College of Agricultural Banking, Pune (1969) 2. Reserve Bank of India Staff College, Chennai (1963) Besides, Reserve Bank has four ZTCs at Belapur in Navi Mumbai, Kolkata, New Delhi and Chennai-for Junior officers, class III, IV. Each ZTC has been allocated a focus area RBI also financially supports and facilitates specialized training Institutes like Indira Gandhi Institute of Development Research (IGIDR), Mumbai, Institute for Development and Research in Banking Technology (IDRBT)-Hyderabad, NIBM-Pune, IIBM-Guwahati, the Centre for Advanced Financial Research and Learning (CAFRAL), Mumbai. All these institutions are engaged in research, training and consultancy for the banking and financial sectors. During 2011 -12, Rs. 280 mn provided to IGIDR, 38 mn to CAFRAL, 14 mn to NIBM, 2 mn to IIBM Enablers' Management Institute 21

Foreign Trainings • RBI also deputes its officers abroad to attend training courses, seminars, conferences and workshops conducted by other central banks, financial and multilateral institutions. • Further, RBI deputes senior officers for advanced management and executive programmes at leading international business schools. Enablers' Management Institute 22

External Institutions • RBI also organises short courses in collaboration with reputed external institutions (including institutions that it fully or partially funds) in the areas of banking, finance, soft skills, human resources, etc. for a limited number of staff every year. Enablers' Management Institute 23

Other Schemes To encourage and facilitate self learning for its staff, Bank has introduced many schemes: 1. Commercial Bank Training (CBT) for select officers up to Grade C 2. Golden Jubilee Scholarship Scheme 3. Incentives for acquiring higher professional qualifications like Ph. D. /FCA/M. Phil/MBA 4. Study leave and a scheme for a sabbatical of one year for senior officers Enablers' Management Institute 24

Other Schemes • The offices of the Bank also have study circles with lectures on both functional and behavioural themes. • Through its monthly thematic videoconferences on important and emerging issues that are anchored by members of the leadership team, RBI encourages its staff to participate in the discussions. Enablers' Management Institute 25

Thank you • Thank you all • Best of luck to all • For more details and data, please refer Annual Report-Page No. 140 to 146 Enablers' Management Institute 26