TRAINING FOR INDEPENDENT TRAVEL AGENTS 1 Hotel

TRAINING FOR INDEPENDENT TRAVEL AGENTS 1

Hotel Introduction ¡ ¡ Different sources to help book hotels Different hotel booking engines on website. 2

Hotel Categories ¡ ¡ ¡ ¡ Garden View Mountain View City View Partial Ocean View- Be Careful! Ocean Front Beach Front 3

General Hotel Information ¡ Hotel Ratings l l l ¡ Deluxe or Luxury: 4 or 5 star hotel similar to a Ritz Carlton or Hyatt Regency First Class: 3 Star hotel similar to a Holiday Inn Tourist or Budget: 1 or 2 star hotel similar to a Ramada or Super 8 Types of Hotels l l l l Airport Downtown/Convention Motels Resort Hotels Condos Bed and Breakfast Hostel-Europe 4

Hotel Rates Factors to affect rates l l l l l Property location Room Location Room size Number of people in room-extra fees possible Efficiency/studio/suites Meals Availability Season-high vs low Day of week- weekend vs mid-week Length of stay 5

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Agent Rates Call direct q ichotels. com- Comfort Inns, Quality Inns, etc. q agentnet. com/ccra q starwood hotels (Sheraton): education rate q 7

Booking Hotels Use our IATAN/IATA/CLIA/ARC #33530556 ¡ You book you get 50% of commission ¡ Hotels booked individually typically not pre-paid ¡ Most hotel reservations require a credit card guarantee. . some 1 night deposit ¡ Room description/views can be “creative” ¡ Maximum # of guests may apply/additional rates. 8 ¡

Client Information Needed ¡ ¡ ¡ Name for the reservation Number of guests and ages Location of hotel Check-in/check-out dates Number of nights Type of room l l l ¡ ¡ Special requests Applicable discounts/coupons or negotiated rates l ¡ ¡ Bedding View Smoking/non-smoking Government rates are usually non-commissionable Frequent stay number Credit card to guarantee reservation 9

Documenting the Reservation ¡ ¡ ¡ ¡ Reservationist’s name-Phone Print copy- email Date and time of reservation Name of hotel, address, phone # Dates of check-in/check-out Type of room Rate plus taxes l ¡ ¡ Note any rate changes during the stay Guarantee for late arrival or one night deposit Confirmation # Cancellation Policy Send in a Booking Form 10

Resources ¡ ¡ Script Park/Fly Hotel Packages l l ¡ ¡ ¡ May need to call the hotel directly for these rates International Holidays: www. internationalholidays. com username: 33530556 password: kprice or call them at 1 -800 -245 -1573 Hotel Directory: phone numbers Agent Net: www. agentnet. com contact the Pulaski office for username & password. Website for preferred suppliers. 11