Tourism Consulting Leading professional services for your success

Tourism Consulting Leading professional services for your success Vienna, 2012

TPA Horwath Group | Portfolio TAX CONSULTING AUDITING BUSINESS CONSULTING page 2

TPA Horwath Group | Special Expertise § § § § Real Estate Consulting Tourism Consulting Energy Consulting IFRS EU Consulting, EU Subsidies and Technology Consulting Actuarial Services Consulting on Reorganization and Insolvency page 3

TPA Horwath Group | Overview TPA Horwath in Middle and Eastern Europe 10 countries 24 offices around 1000 employees page 4

Crowe Horwath International | Overview Crowe Horwath International 109 countries 167 member firms 650 offices nearly 28, 300 employees Crowe Horwath International is among the ten largest audit and tax advisor networks in the world. page 6

Crowe Horwath International | Europe page 6

Tourism Consulting| Clients {combined consulting} Tourism delivers value and benefit for § investors, owners and operators of § hotels and gastronomy businesses (H&G) § travel and transport companies (T&T) § leisure facilities (LF) § tourism associations & destinations (TA&TD) § federal corporations (FC) page 7

Tourism Consulting | Client Segments Investors Hotels & Gastronomy Leisure Facilities Healthresorts Travel Transport City Hotels Public baths & spas Funds Holiday resorts Entertainment parks Travel Platforms Insurance Companies Single Enterprises Nature Parks Cable Car corporations Hotelchains Theme Parks Hostels Foundations Cruiseliners Seasonal cultural infrastructures Public Corporations Restaurants Campings Fundings Caterings Event agencies Tourist guides Federal Corporations Regional TA State National TA Federal States Marketing Alliances Communities Destinations Management Companies Cities Tour Operators Banks Private Investors Tourism Associations Travel Agencies Bus company Taxi company Car rentals EU Railway Airlines page 8

Tourism Consulting | Topics/Challenges in tourism business Technology: IT, Mobility § Strategy & Positioning, USP, Products, Quality § Price enforcement, Cutthroat Competition § Cost pressure (Energy, Marketing, Taxes, Charges. . ) § Continous capital investment needs vs. Credit crunch § Overindebtedness, long debt clearance duration § Management Succession § Lack of Qualified Personnel § Poor Controlling, no Cost Accounting, no Risk Mgmt. § Rentability of Spa Infrastructure § Power of sales partner § EU funding Corporate Social Responsibility Global Economy Necessity of Growth Society: Ageing, Diversity Resources: Water, Air, Climate, Energy page 9

Tourism Consulting | Main Inquiries of Tourism Managers Gastronomy § How can I manage the fast changes in the tourism relevant sorroundings? § How do I gain a sustainable and profitable market position? § Which management competencies do I need now and in future? § How do I avoid rising costs and unprofitable invesmtents? § Rising turnover but rising debt capital – my balance? § How do I optimize the operational processes? § How do I get qualified personnel? § What does my future look like? Leisure Facilities Public Coroporations Tourism Associations Hotels Travel & Transport page 10

Tourism Consulting | TPA HORWATH – Coaching for. Tourism Strategy & Objectives Finance Leadership Management Operations Accompanying Documentation O. B. A. Controlling/Reporting Cost Accounting Set Accounting Taxes Financial Statements Planning Budget {combined consulting} Seite 10

Tourism Consulting | „Strategy-Coaching“ Strategy & Objectives Leadership Management Finance Operations Product Company HR/QM Marketing „CC“- Strategy & Objectives Seite 10

Tourism Consulting | „Leadership/Management“-Coaching Strategy & Objectives Leadership Management Finance Management Audit & Coaching Training Interim Management Executive Search Operations „CC“-Leadership/Management Seite 10

Tourism Consulting | „Finance“-Coaching Strategy & Objectives Finance Leadership Management Operations Financing Debt Clearance Funding Due Diligence Valuation M&A „CC“-Finance Seite 10

Tourism Consulting | „Operations-Coaching“ Strategy & Objectives Leadership Management Quality Management Finance Human Resource Management Product Management Resource Management Operations „CC-Operations“ Seite 10

Tourism Consulting | „Combined Consulting“ for Tourism - Summary Product Company HR/QM Marketing Financing Debt Clearance Funding Due Diligence Valuation M&A Management Audit & Coaching Strategy & Objectives Leadership Management Finance Operations {combined consulting} Training Interim Management Executive Search Quality Management Human Resource Management Product Management Resource Management Seite 10

Tourism Consulting | Contacts Mag. (FH) Yvona Asbäck Andreas Vögl CMC Tel. : + 43 1 588 35 263 Mobile: +43 676 53 70 890 yvona. asbaeck@tpa-horwath. com Tel. : + 43 1 588 35 261 Mobile. : + 43 676 320 81 59 andreas. voegl@tpa-horwath. com Teamleader Tourism Consulting Head of Tourism Consulting TPA Horwath Unternehmensberatung Gmb. H Praterstraße 62 -64 A-1020 Vienna www. tpa-horwath. com page 17