Скачать презентацию Total Place Croydon Pam Parkes Director HR Скачать презентацию Total Place Croydon Pam Parkes Director HR

6e5ad5962e3809b1a7a42b3cd48ebad8.ppt

  • Количество слайдов: 19

Total Place Croydon Pam Parkes, Director HR & OD Heads of HR Meeting – Total Place Croydon Pam Parkes, Director HR & OD Heads of HR Meeting – 21 May 2010

The proposition of Total Place “Taking an holistic approach to public services in a The proposition of Total Place “Taking an holistic approach to public services in a local area can lead to better services at less cost”

Is total place thinking new to Croydon? • • • Family Justice Centre Turnaround Is total place thinking new to Croydon? • • • Family Justice Centre Turnaround Centre Street Services Review Safe for All Integrated transport review Economic Development Company

Croydon’s “deep dive” focus Early years – physical, emotional and cognitive development Joint Leadership Croydon’s “deep dive” focus Early years – physical, emotional and cognitive development Joint Leadership Pre natal to 7 years old

Early Years - The core idea How can we better foster development in young Early Years - The core idea How can we better foster development in young children so they go on to benefit from the learning opportunities on offer and go on to become positive contributors to society and the economy rather than a drain?

How much is spent in Croydon? Total spend in Croydon £ 2. 6 billion How much is spent in Croydon? Total spend in Croydon £ 2. 6 billion of public funds goes into Croydon each year

Spending sources in Croydon Spending sources in Croydon

Growing costs on the public sector costs to the public sector and society of Growing costs on the public sector costs to the public sector and society of getting early years wrong Home Office – Police, Prisons, Immigration Ministry of Justice - Youth Justice, courts Department of Work and Pensions – benefits Department for Children, Schools & Families

Early Years – better outcomes • Potential to improve outcomes: • Designing the service Early Years – better outcomes • Potential to improve outcomes: • Designing the service around the needs and perceptions of the customer • Sharing data across agencies and using it to target resources where it can do the greatest good • Engaging earlier with parents (or parents to be) • Taking an holistic perspective and the transitions along the journey • Fairchildes Children’s Centre, New Addington Greater focus on influencing family behaviours rather than creating an on-going service dependency Byron Children’s Centre, Old Coulsdon

Early Years - savings • Potential sources of savings • how we collectively provide Early Years - savings • Potential sources of savings • how we collectively provide early years’ services • how we target our resources better and stop doing some things • how we empower families to help themselves • Fairchildes Children’s Centre, New Addington How we shift resources currently spent on the consequences of getting it wrong into preventative actions Byron Children’s Centre, Old Coulsdon

Our methodology • Clear hypothesis from start • Partnership endeavour • Evidence based • Our methodology • Clear hypothesis from start • Partnership endeavour • Evidence based • Research • Practice • Count • Insight • Creative workshops • Systems approach

Workstrands Workstrands

Radical efficiency: ‘different, better, affordable’ Radical efficiency: ‘different, better, affordable’

What could emerge? New organisational shape Changes in professional roles New discourse and language What could emerge? New organisational shape Changes in professional roles New discourse and language Change in service design/designer New model (s) of resource allocation

Zealand Care - independent living support in Denmark • Independent living support provided to Zealand Care - independent living support in Denmark • Independent living support provided to older people through ‘roving’ carers • Logistics experts contracted to provide software for effective route-planning and to train Zealand Care staff in its use • Travel times cut (and contact time increased) by 30 -40%

Patient Hotels - rehabilitation in Sweden • Recuperating patients housed in ‘patient hotels’ rather Patient Hotels - rehabilitation in Sweden • Recuperating patients housed in ‘patient hotels’ rather than hospital - connected and situated close to hospital • Hotel run by expert supplier - facilities include restaurant, family guest rooms and recreation spaces • Nurses double as receptionists - all have general knowledge on resident patient conditions

What does it feel like when innovation takes centre stage? • New sense of What does it feel like when innovation takes centre stage? • New sense of disruption • New challenge to old orthodoxies, silos and the things which make us feel secure • New language, new narrative • New demands on leadership – throughout the system • New energy and excitement, and new potential

Our 9 proposition prototypes • Total Preparation for parenthood • Find Me Early • Our 9 proposition prototypes • Total Preparation for parenthood • Find Me Early • Geographically based Family Partnership Team • Family advocates • Peer 2 peer support • Early Years Academy for integrated training, supervision and support • Family Space Croydon • The Life Passport • Motivational support for return to work

“Total Place has given us a different way to work together that we will “Total Place has given us a different way to work together that we will use in the future beyond February 2010. . . We are now in a place where we can make significant differences to our services and to people’s lives. The opportunities are immense – we are learning to be different together” Local Strategic Partnership CEO, Croydon 2010