лекция 9 new.ppt
- Количество слайдов: 30
Topic 9. Auditing of quality and environmental management systems Plan 1. The essence of quality and environmental management system auditing, its importance. 2. Motivations and kinds of audits. 3. Requirements for auditors of quality and environmental management systems. Key words: auditing, auditor, auditing criteria, internal and external audits, auditing of quality and environmental management systems, audit object, auditing sphere, experts competence.
1. The essence of quality and environmental management system auditing, its importance. Auditing is a mechanism of continuous system improvement to identify inconsistencies, analyze the causes and implementation of corrective and preventive actions.
Auditing allows to assess the organizational management efficiency level according to: • the implementation of planned activities; • the efficiency of quality management system implementation.
While conducting the audit, much attention is paid to the compliance of decisions connected with the regulation, customer ‘s requirements and so on.
The purpose of audits is to confirm the quality system accordance to the set of requirements and eliminate the identified deficiencies. The appointment of audits is to provide the managers with confidence that the existing system meets the quality system requirements and customer’s expectations.
ADVANTAGES OF AUDITS: • provide information about strong and weak points of the management after reviewing policies, programs, organization’s activity, • provide suggestions to the management, which help to maintain effective results, • help the management to provide suggestions to attain goal of the organization.
TASKS OF AUDITS: ь to confirm the quality system accordance to the established requirements; ь to analyze and eliminate the identified nonconformities’ causes; ь to prevent the problems in quality management; ь to confirm the corrective actions;
TASKS OF AUDITS: ь to evaluate the functioning system effectiveness; ь to establish the understanding degree of quality system goals, objectives and requirements by the staff; ь to identify ways for further quality system’s improvement.
AUDIT CATEGORIES: Ш auditing criteria – a set of benchmark policies, procedures and requirements; Ш auditing confirmation – reports, facts and other information confirming the audit; Ш audit object – organization where the audit is held;
AUDIT CATEGORIES: Ш auditor – a specialist, conducting the audit; Ш auditing group – several auditors, who are carrying out the inspection; Ш auditing program – one or more audits, which are planned for a specific time period.
2. Motivations and kinds of audits There is a risk of inconsistencies in each system. It is caused by the imperfection of system principles, material defects and so on. That’s why audits are carried out to take necessary corrective actions.
Auditing allows to solve the following problems: • confirmation of activity accordance with the established results; • analysis and elimination of the nonconformities’ causes, • prevention of problem appearance; • confirmation of corrective action implementation; • establishing a degree of staff understanding; • identifying ways for further improvement.
REASONS FOR AUDITING: • standards of management systems, • documented management systems, • legislative claims, • settled goals and objectives, • the need of monitoring, • consumer claims;
REASONS FOR AUDITING: • the need of processes verification, • assess successful process implementation, • judge effectiveness of target levels, • reduce and eliminate problem areas, • report non-conformance and corrections, • report good practices, • continual improvement.
Quality auditing is a systematic, independent and documented process of receiving results of examination and objective evaluation, the aim of which is to determine the achieved results to improve the quality of organization activity.
Main kinds of audits: • internal – is conducted by the employees of the organization; • external – is conducted by specialists from other competent organizations.
3. Requirements for auditors of quality and environmental management systems Internal quality system auditor is an organization employee, who has the proper training to carry out auditing of the system of quality. Quality system chief auditor is an auditor, who is appointed to monitor the specific quality system audit. Quality system expert is a highly skilled specialist, who is able to assess the various processes in the system of quality.
AUDITOR IS OBLIGED TO: Ш collect and analyze data on object state; Ш document the auditing course and results; Ш submit expert reports; Ш prepare activity reports; Ш participate in the development of corrective actions;
AUDITOR IS OBLIGED TO: Ш analyze documents of quality management system; Ш not to go beyond the scope of the particular audit; Ш observe norms of behavior, envisaged by moral code of auditor.
AUDITOR IS RESPONSIBLE FOR: Ш EXPLANATION OF AUDITING REQUIREMENTS; Ш TIMELY IMPLEMENTATION OF THE AUDIT SCHEDULE; Ш NOTICING THE CHIEF AUDITOR ABOUT THE AUDITING RESULTS;
AUDITOR IS RESPONSIBLE FOR: Ш DOCUMENTING THE AUDIT RESULTS; Ш OBJECTIVITY OF COLLECTED DATA; Ш INFORMING THE CHIEF AUDITOR ABOUT IDENTIFYED SIGNIFICANT INCONSISTENCIES.
THE RIGHTS OF AUDITOR: • to get acquainted with the documentation required for audit; • to obtain the necessary information they must communicate with the staff of organizational unit, where audit is held;
THE RIGHTS OF AUDITOR: • to receive additional information about the audit objectives; • to suspend audit when the staff is against and inform the chief auditor.
According DSTU ISO 19011: 2012 auditors should possess the personal qualities that enable them to act in accordance with the principles of auditing.
Attestation of quality system auditor is an official evaluation of specialist knowledge and skills with the help of established criteria to assign and confirm the “auditor” rank.
ATTESTATION OF AUDITING EXPERTS
Auditor’s attestation for competence confirmation is held once a year by a specially formed committee. After receiving a positive result an auditor is issued a special certificate.