Today 6000 Teams — Customers Suppliers

Today: 6000 Teams - Customers & Suppliers

Market Share Sales Growth Profitability Manage the outputs.

Customer Satisfaction Market Share Sales Growth Profitability Manage the inputs; respond to the outputs.

R SO EN C ED

Cp = Design specification width Cpk = Min. Mean - Spec Limit

( i. e. , correct 99. 99966 % of the time )

Accurate to 99. 99966 % ( less than 3. 4 defects for each million opportunities ) could appear excessive. . ! 99. 9% is already VERY GOOD ! But what could happen at a quality level of 99. 9% (i. e. , 1000 ppm), in our everyday lives (about

DATED JAN 15, 1987 IMPROVE PRODUCT AND SERVICES QUALITY • • Ten times by 1989 and at least 100 fold by 1991 Achieve SIX SIGMA CAPABILITY by 1992 With a deep sense of urgency, spread dedication to every facet of the corporation and achieve a culture of continual improvement to ASSURE TOTAL CUSTOMER SATISFACTION. There is only one ultimate goal: zero defects - in everything we do.

1997 Billion 1986

Satisfaction