To communicate bad news or a sad event is not easy at all, that’s why here we deliver to you some keys so that you know how to do it.
1. He chooses the suitable moment. Bad news will sound worse if it is communicated in a complicated situation. He tries to find a moment and calm place, where there are neither worries nor commitments to be fulfilled later. It tries to create a warm and calm ambience.
2. It occupies the suitable tone. It tries to be more possible empático, to put yourself in the place of other will help very much. It takes care of your corporal position and voice tone at the moment of communicating the news, trying that is a warm voice and a cozy position.
3. Do not be afraid of his reaction. Often we avoid to communicate bad news for fear of the reaction of other. Also, we believe that we must achieve to calm it and make it feel good. This does not correspond to us we nor will be able to achieve it. It takes the tears, crying or screams as what there are, a pain expression, and remain along with the person receiving it and containing it.
4. Evaluate if it is you who are the stated one. Before assuming the communicator’s role of the news, he thinks if it is you who are most adapted to do it. For this, it checks your relation with this person: are we it sufficiently nearby? : does he trust in me? : does the news affect me also or only to other? If you do not feel capable of giving the news, do not put under an obligation, since the only thing that you will cause is to be more difficult the situation.
5. It prepares the moment. Do not throw the news about blow, try to foresee the person with introductory phrases as: “I have to tell you something not very good”, or “there is something that you must know”. Thus the recipient of the news notices that it will face something complicated and that it is not an ordinary conversation. After having introduced with these phrases, do to spend time to give the news, this the only thing that it does is to increase the tension and the anxiety.
6. It controls your emotions. To be empático does not mean that you have to start weeping with other. For a lot of sorrow that there gives you the news or the person whom you give it, it tries to control your emotions and your desire of crying. You already will have time to let off steam. What other needs in this moment, is someone who contains it, if you also break, he will feel that it cannot rest on you and you will not be offering a real help.
7. He observes the reaction of other. Often, the persons before bad news stay in shock, seeming that they do not react or that they were not affected by what one communicated to them. Care in spite of leaving the person like that and going away. The real reaction can come later and other can descontrolarse or get anxious too much and not be provided with anybody next to you so that it receives it. Remain with the person or, close to her in another place, so that if he needs someone you could come to her.
8. It contains and listens. It is very probable that it worries you not to know what to say or what to do to calm the person. Do not worry, in these moments there are small the words and advices that are taken into consideration, the best thing that you can do is to remain close and to contain to other, leaving that rests on you and listening to everything what he has to say, without doing major interventions.
