Thyssen Krupp System Engineering Service Customer Satisfaction is

Thyssen. Krupp System Engineering Service Customer Satisfaction is our Business Thyssen. Krupp System Engineering - 1 -

Our aim is to achieve complete customer satisfaction Service Philosophy Certificates Quality We support our customers in the optimal use of their machines and equipment to ensure their commercial success. DIN EN ISO 9001: 2000 Management System We live by the strong belief that long-term partnerships with our customers and employees can only sustain when they are based on trust and mutual respect. VDA 6. 4 Quality Management System for production equipment TS 16949 Quality System Management for the parts supply automotive industry DIN EN ISO 14001 Environmental Management Thyssen. Krupp System Engineering - 2 - Thyssen. Krupp This support is founded on the continuous development of our comprehensive process model, meeting the highest quality demands and providing the flexibility of customerspecific product configuration. IQNet ISO 9001: 2000 International Certification Network for Quality Management System

The Know-how from the product departments flows back into Service Know-how From the concept. . . to the service. Know-how Transfer Customized Engineering Service . . . along the realisation. . . Project Management Automation Assembly Thyssen. Krupp System Engineering - 3 - Thyssen. Krupp Initiation Engineering

Thyssen. Krupp System Engineering - 4 - Thyssen. Krupp We speak our customers’ language Service Centers worldwide

Our Service is an integral part of the divisions Product lines Service Testing Solutions Assembly Systems Body in White Forming Dies Part Productio n Training Spare Parts Management Maintenance Operator Models Technology Consulting and Optimization Thyssen. Krupp System Engineering - 5 - Thyssen. Krupp Refitting, Relocation, C/S-KD Equipment

Training Clear processes for maximum learning success Product line Training Performances Customer benefit Determine the Demand Profile Training by an experienced service organization and equipment manufacturer Analyze the individual workplace Employee qualification meeting your demands Prepare the training concept Compile the training concept High equipment efficiency Organize and execute the training activity High occuptional safety and employee satisfaction Monitor success Flexible staff utilization Thyssen. Krupp System Engineering - 6 - Thyssen. Krupp Quality Assurance

Ablagepfad und Dateiname (manuell eintragen) Training Best practical knowledge for your employees Training References VW Golf IV in Uitenhage, South Africa Opel Zafira in Gliwice, Poland: Training of 800 workers in operating of control systems and systems engineering Die Maintenance Training at Vauxhall in Ellesmere Port, England Technician program UK: Training of employees in knowledge of preventive die maintenance Magna: Concept- and techniques- training of project leaders ond project managers Maintenance/ Commissioning Training on Carrier assembly machines at GM in Silao, Mexiko Thyssen. Krupp System Engineering - 7 - Thyssen. Krupp Magna: Training of maintenance team in hemming technique (theory and practical experience)

Performances Intelligent Spare Parts Management Early involvement in new equipment design phase Life-cycle oriented spare parts planning Consider semi-finished stages in spare parts production Provide overall solutions Customer benefit Service Contracts and Consignment Warehouse Flexible Warehouse Logistics Combine transport logistics with other customer activitys Selection and implementation of appropriate IT solutions Install spare parts warehouses with staff and qualified accounting system Thyssen. Krupp System Engineering - 8 - Minimized cost for spare parts management Guaranted spare part function at time of installation Identification of risk parts during pre-sales consultation Individual and customized warehousing conzept Thyssen. Krupp Spare Parts Management Our spare parts management reduces your needs to a minimum Product line Spare Parts Management

Spare Parts Management Our spare parts management reduces your needs to a minimum References Spare Parts Management Audi A 3 Reduction of spare parts budget by more than 20% Standardizationof equipment designs; ABC part classification Service Contracts VW Lupo and Golf IV Wolfsburg and Brussels Delivery and installation of hemming steels within 48 h Installation of a spare parts warehouse with staff and qualified accounting system Thyssen. Krupp System Engineering - 9 - Thyssen. Krupp Consignment warehouse VW Transporter Hannover

Performances Customer benefit Develop parameters and target definitions Efficiency increase by availability optimization Compile required processes for the service package Turn fixed costs into variable costs ( personal costs) Prepare implementation process Focus on the core business Define the qualification profile and staff selection Reduce complexity Provide the service while continually monitoring the parameters Flexibility in sourcing service packages Provide feedback on experience to serve as input for process optimization Use of qualified procedures and methods Highly competent staff Transparency of performance and reults Prolonged warranty Thyssen. Krupp System Engineering - 10 - Thyssen. Krupp Maintenance To us, maintenance means to ensure your productivity Product line Maintenance

Maintenance To us, maintenance means to ensure your productivity Maintenance References Volkswagen Wolfsburg and Brussels BMW X 5 and Z 4 in Spartanburg, USA Service contracts for hemming equipment and 48 hours spare parts service at Wolfsburg and Brussels Prepare checklists and inspection schedules. Inspection Framing, Hemming technology, Lifting- and Rotating unit. Analysis of current situation. Prepare checklists and inspection schedules. Maintenance. Porsche Zuffenhausen Maintenance assistance Forming dies at Jaguar in Halewood, England. Service Center Daimler in Stuttgart BIW equipment for Volkwagen in Kaluga, Russia. 24/7 in-situ Service Thyssen. Krupp System Engineering - 11 - Thyssen. Krupp Complete maintenance for Integration of customer‘s staff into equipment maintenance.

Full Service Package Reference: Complete maintenance volumes / Body-in-White VW Kaluga, Russia Maintenance: BIW VW Russia Atten danc e Service Requirement / Responsibility Mainten ance TKSE Trainin g VW RUS Clea ning Requirement / Responsibility Spare parts management VW RUS • General fault clearance - • TPM assistance • Repair Central IMaintenance TKSE - Decentral Maintenance • IPS System • Spare parts management • Preventive maintenance (grippers) • Training - Thyssen. Krupp System Engineering - 12 - Thyssen. Krupp Active support by central functions at TKSE for superordinate themes

Maintenance Increase your operational availability through our proactive maintenance concept Reference: Die Maintenance at Jaguar, Halewood, UK Situation 2001 Approach Current situation Reactive Maintenance – “trouble shooting” only Workforce transfer (Existing - TK Drauz Nothelfer) Proactive maintenance of 390 die sets Significant production losses evident Die condition worsening causing quality concerns Shop floor reorganization Visual management implementation Moderate invest in new equipment Quality management implementation Nothelfer Preventive, Die Maintenance (PDM), Concept implementation Two maintenance events per die and year Production availability >97% Parts Per Million Rejection Rate improvements clear Expanded to two futher locations with the OEM Thyssen. Krupp System Engineering - 13 - Thyssen. Krupp Preventive maintenance processes not in place Qualification program

Performances Costumer benefit Record the current situation Conception and implementation of activitys for productivity increase: Volume increase while reducing costs Identify potentials by equipment weak point analysis and process analysis Define the intended situation and parameters to achieve the target Prepare implementation activity budgets with regard to cost and timing Increase process reliability Free inhouse recources through presales service: Feasibility studies, task sheets, engineering, qualified supplier selection Start-up and phase-out strategies Implement optimization according to target values Thyssen. Krupp System Engineering - 14 - Thyssen. Krupp Technology Consulting and Optimization New Technologies are a welcome challenge for us Product line Technology Consulting and Optimization

Output improvement of your facilities by optimization, refitting and service Reference: Output optimization DAF trucks XF and CF cabins in Westerlo, Belgium Scope Technology Consulting and Optimization Line optimization Automation of the stations with critical cycle time Relocation of line components / Re-organisation of the manufacturing process Integration of service package into the basic scope of performance 24/7 h Hotline Spare parts management Training Thyssen. Krupp System Engineering - 15 - Thyssen. Krupp Reducing of reaction time: fitter on-site in 2 h

Performances Customer benefit Planning Turn-key solutions at fixed prices Record the current situation, layout planning, design, adjust to new environment, transport and logistics plan, risk evaluation, supplier selection Disassembly and Transportation Technology and component competence of an equipment manufacturer Efficiency increase of existing lines and reduction of capital expenditure Qualified assembly site management, resource control Setup, Refitting and Commissioning Adjust infrastructure, measure and assemble the equipment, commissioning Productivity increase of existing lines Cost benefit by using the worldwide service network. Quality Check / Optimization Phase Record component quality, compare actual and target situation, define actions, implementation with efficient matching and QA-processes Stand-by Phase Qualified owner support by expert staff Thyssen. Krupp System Engineering - 16 - Combine new and used components from a single source incl. warranty Thyssen. Krupp Refitting, Relocation, C/S-KD Equipment To us, the component quality is the indicator for success Product line Refitting, Relocation, C/S-KD Equipment

Relocation from 4 locations in only 4 months Reference: Relocation of Opel Astra T 3000 to Gliwice, Poland Challenge Refitting, Relocation, C/S-KD Equipment Relocation from 4 locations: Ellesmere Port, Antwerpen, Bochum, Eisenach to Gliwice. Relocation timeframe: 4 months Motor compartment complete, hemming equipment for doors, tailgate, bonnet and sunroof, mid-frequency controls including robots Integration of 4 types (HB, NB, SW, DV) in existing line Thyssen. Krupp System Engineering - 17 - Thyssen. Krupp Adjust level of automation throughout all production processes

Performances Costumer benefit Analyze and setup the legal framework. Alternative financing models. Determine production parameters Efficient operation (efficiency, quality) of the unit ensured by manufacturer‘s expertise. Define interfaces (media, logistics). Turn fixed production costs into variable costs. Prepare a staff and resource plan Capital available to focus on core processes (product development, marketing, brand development). Prepare and determing a financing model. Setup an emergency strategy to safeguard production availability. Focus on shareholder value/ financial key figures. Thyssen. Krupp System Engineering - 18 - Thyssen. Krupp Operator Models With our extensive experience we help you to raise your production efficiency Product line Operator Models

Service References VW Golf | Maintenance Chrysler Voyager | Relocation Service contracts for hemming equipment 48 hours spare parts service at Wolfsburg and Brussels Ford Escort | Relocation Several relocations, e. g. Germany to Brazil Mercedes-Benz E-Klasse | Optimization of BIW equipment Relocation of BIW production of Ford Escort from Saarlouis to Halewood (Great Britain) Opel Frontera |Relocation Modification and optimization of BIW equipment Mercedes E-class Relocation of BIW production from Ellesmere Port, UK Thyssen. Krupp System Engineering - 19 - Luton to Thyssen. Krupp VW Lupo | Relocation of BIW production of Chrysler Voyager to Magna. Steyr (Austria)

We bring your requirements to the point Service Contacts Torsten Rohlfing Testing Solutions Tel. : +49 (0) 511 74091 – 518 | E-mail: torsten. rolfing@thyssenkrupp. com Heinrich Lisser Assembly Systems Thomas Laubenthal Tel. : +49 (0) 68 71 60 – 2100 | E-mail: thomas. laubenthal@thyssenkrupp. com Carlos Cieminski Tel. : +49 (0) 421 6888 – 1350 | E-mail: carlos. cieminski@thyssenkrupp. com Thyssen. Krupp System Engineering - 20 - Body in White Forming Dies Global Service Thyssen. Krupp Tel. : +49 (0) 421 6888 – 1500 | E-mail: heinrich. lisser@thyssenkrupp. com