This presentation is for informational purposes only and

“This presentation is for informational purposes only and may not be incorporated into a contract or agreement. ”

Enterprise Learning Management 2005 and Beyond Greg Thompson Director of Learning Solutions Human Capital Management

Agenda: • Trend in the Industry • Customer Case Studies • What’s Available Today? • Where are We Headed?

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Key Trends in the Learning Industry

Learning Inflexion Points - Today Compliance / Regulatory Contextualization • Decision Support • Regulatory Requirements • In-Process Learning • Compliance Accountability • Constant Skill Acquisition • Analytical Reporting • Delegated Subject Experts Learning Life-Cycle • Fiscal Controls • Rapid Info Dissemination • Governance • Communities of Interest • Distributed Ownerships • Communities of Practice • Cost of Ownership Knowledge & Collaboration • 3 Es - Experience, Exposure, and Education • Shared Collaborative Services • Information Excellence • Knowledge Acquisition & Sharing

Real Business Issues Today • Compliance • Corporate Governance – Regulatory Mandates, Sarbanes Oxley, Basel II • Complex Certifications – multiple Start/End, Renewal, Notifications/Alerts • Demonstrable Learning/Knowledge – Observe, Validate, and • Knowledge Transfer • Product, Services, SOP, Business Process… • Competencies, Knowledge, Skills on Demand • Collaborative Enterprise – Communities of Practice and Interest • Change Management Adapt Workforce to Changing Business Requirements Cultural Changes - Service Oriented Culture Align with Key Business Drivers HCM: Educating Partners, Suppliers, Customers

People. Soft Enterprise Learning Management Adoption

ELM – A Successful Product • Significant Momentum – customer successes, install base • Sold into Every Industry, Every Theater • Up Market and Mid-Market Sales • High Go Live Success Rate, Low Incident Rate Customers: • 140+ Customers - Rapid Customer Adoption • One of the top-selling PSFT products for 2003 & 2004 • • More than 45% of LM licensees also own e. Performance More than 60% of LM licensees also own HR Warehouse More than 60% of LM licensees also own UPK More than 70% of LM licensees also own the PS Portal * As of May 2005

Customer Profile: Bio-Agricultural Industry: International provider of food, agricultural and risk management products üBusiness Challenges met: § One Global Learning solution to all No. of Learners: employees worldwide. § Support diverse Business Unit Initiatives: Over 63, 000 In 50 countries • Corporate, Agriculture, Food Products, Languages: Steel, Financial Services 11 üWhy People. Soft ELM: § Content Management Support • Standards Support – AICC / SCORM • Agnostic to Authoring and Repository § Minimal customization • One page change, One custom internal billing record Content Languages: Spanish, Portuguese, German Catalog Categories: 300 Catalog Courses: Over 1500

Customer Profile: Global Footwear/Apparel Industry: International provider of sports clothes, footwear, equipment, services üBusiness Challenges met: § One Global Learning solution to all No. of Learners: employees worldwide. Over 35, 000 § Support diverse Business Unit Initiatives: In 40+ Countries • Corporate, Sales, Retail, and Supply Languages: 3 Languages today Chain 11 Languages planned Business Units: üWhy People. Soft ELM: North American Sales, IT, § Cost Savings HR, Financials – today • Expect $1. 5+ Million (USD) cost saving EMEA Retail – soon All Suppliers – phase 3 in first three years of operations Model: § Total Talent Management solution: Shared services IT, • Competencies, e. Performance, Distributed Training Admin and Delivery Learning, Analytics

Customer Profile: High Technology üBusiness Challenges met: § Training for Profit § Turn Training into a Profit Center • Sell Training as add on services • Provide Web-accessible catalog to Public Learners üWhy People. Soft ELM: § Integration Capabilities Out of Box § Analytical Platform for Deep Analysis § Minimal Customization Required to integrate to Order Management, Accounts Receivable, and Billing Industry: International provider of analytic products and services No. of Learners: Over 12, 000 Customers, Partners, and Sales Channel Partners Focus: Training for Profit Internal Workforce Development Model: Training for Profit Revenue Generation through Training Services

Customer Profile: Health. Care Provider üBusiness Challenges met: § Internal Workforce Development § Supplemental Learning tracking § Wellness Program through learning üWhy People. Soft ELM: § Certification Tracking for Compliance § Off-Catalog Support • Supplemental Learning • Certification Tracking § Plan to fund study of effects on Patient Recover Times, based on e-Learning prior to major invasive surgery Industry: World Renown Children’s Hospital No. of Learners: Over 12, 000 Workforce and Contingent Workers Patients – planned in phase 2 Focus: Internal Workforce Development E-Learning Affects on Patient health Model: Training for Profit Revenue Generation through Training Services

Customer Profile: Financial Service Provider üBusiness Challenges met: § Regulatory, compliance, and personnel development training § Personnel Development through Talent Management § Consolidation of 200+ Processes onto one instance üWhy People. Soft ELM: § Integrated Talent Management § Web Service based Integration to Financials • Integrated to SAP Financials Industry: Global Financial Services No. of Learners: 100, 000 Learners Global Workforce Focus: Consolidate and Automation of Processes Countries: 40+ Countries Languages: 9 Languages today Model: Shared Services IT and Development Distributed Administration

Enterprise Learning Solutions – Available Today

A Look at HCM Business Processes

Learning Administrator – Home Page Learning Mgmt HCM Other

Best Practice – Our Learning Solutions Strategic Services: Learning Management: Learning Platform Objective Management Catalog Management Launch, Track, Report Certifications, Programs, & Compliance Process Integration Learning Strategies Process Definition Implementation Integration Security Infrastructure Planning LMS Services Oracle’s Analytics Learning Solutions Collaboration Content Knowledge Objects: Learning Portal: Context Manager Discussion Threads Content Management Resource Finder Instant Messaging Collaborative Workspaces Communities of Practice Virtual Classroom LCMS Authoring Tools Testing and Assessment Content Libraries Syndicated Content Homegrown Content Learning Analysis: Compliance Performance and ROI Efficiencies & Effectiveness Daily Business Intelligence

EPM/HR Warehouse 8. 9: Learning and Development Mart • Learning and Development Business Processes • • • Identify, develop, and retain top talent Assess learning and development initiatives Track performance and professional growth • Making good decisions • • Are you maintaining compliance with certifications and regulatory requirements? Is the performance of your workforce consistent across locations, gender, ethnicity, age groups, length of service?

EPM 8. 9: L&D Mart’s Metrics / Dimensions • Extensive coverage of learning, development, and performance programs • Comprehensive Transaction-level details • • • • Competency Profile and Experience Competency Year Acquired Competency Headcounts Training Expenses Training Duration Days Training Headcounts Training Invest Factor Training FTEs Training Staff Ratios Training Cost Factors Training Cost by Competencies Training Days/FTE Training Days/Headcount Training Cost per FTE • • • Training Cost/Headcount Learning Enrollments Learner Counts Learning Activity Counts Learning Objective Ratios Learning Pass/Fail Ratios Learning Instructor Counts Learning Activity Expenses Learning Activity Profitability Learning Activity Revenues Learning Certifications Counts Learning Days Available • • • • Learning Completion Ratios Learning Dropout Ratios Learning Certification Counts Learning Investment Factors Performance Overall Ratings Performance Section Ratings Performance Item Ratings Performance Sub-Item Ratings Performance Self-Ratings Performance Section Self-Ratings Performance Item Self-Ratings Performance Sub-Item Self. Ratings Performance Assessment Counts

EPM 8. 9: Learning and Development Mart • Extensive coverage of learning, development, and performance programs • Comprehensive Transaction-level details • Accomplishments Categories • Accomplishments • Renewal Requirements • Renewal Periods • Education Levels • Language Proficiencies • Multiple Dates • Licences • Mandates • Degrees • Competency Categories • Competencies • Evaluation Types • Evaluation Status • Reviewers • Review Dates • Rating Models • Ratings, Scores • Government Values • Learners • Groups • Learning Objectives • Enrollments • Programs • Activities • Status • Outcomes • Grades • Attendance • Completions • Categories • Components • Learning Types • Items • Total Costs • Unit Costs • Cost Types • Facilities • Equipment • Materials • Rooms • Organizations • Instructor Preferences

Learning Collaboration Services Is class XYZ worth it? ? “Knowledge Garden” Discussion Threads Training Dept Site Learning Portal Rate this course Feedback, Surveyes Context Manager Workspaces, Virtual Classroom & IM ‘Who is the SME? ” Collaboration Resource Finder New Course offered on XYZ Learning Promotions In-Process Embedded Learning SME & ID Collaboration Communities of Practice & Interest Content Management

Collaborative Learning Workspace

User Productivity Kit (UPK) Supporting All Types of Knowledge Delivery

Key ELM Partnerships ØQuestion. Mark – Assessments & Surveys ØOut. Start – Learning Content Management ØHarvest. Road – Learning Content Management ØMacro. Media – Content Authoring ØSkill. Soft – Advanced and Basic Content / Courses ØNet. G – Advanced and Basic Content / Courses ØDocumentum – Enterprise Content Management ØCentra – Webcast Platform (Live & Recorded) ØInterwise - Webcast Platform (Live & Recorded) ØWeb. Ex - Webcast Platform (Live & Recorded)

Where are we headed? All Solutions are subject to change until delivered

Learning’s Evolution *Contextual Strategic Proactive Reactive • Instructor-led, scheduled classroom event • Skills-based • Tactical: technical and personal skills • e. Learning • Anywhere, Anytime • One-size fits all • “Employee Interest” driven • Blended Learning • Competencybased • Alignment with Enterprise Goals • On-demand • Enterprise Consolidation • Business Process Automation • Measurably Improve Business Performance • Contextual, continuous delivery • End-to-end business processes across extended enterprise • Mixed-Event Learning • Learning life-cycle Management *Our mission is to transform learning into a process that participates in all business processes and decisions.

KCAT Decision Support: Knowledge, Collaboration, Analytics, and Transactions A Analytics T Transactio ns C Collaborati on K Knowledge A Analytics Transactio T ns Intelligent Context Manager (framework)

Contextual Learning for the Individual Contextual Resources • Instant access • Relevancy based • Easy Administration User Productivity Kit (UPK) Context Manager Framework

Influencing Product Directions

Customers Involved at Every Phase Define Design Develop Focus Groups Guide Groups Usability Studies Design Partners SIGs/PUGs/PACs Customer Enhancement Requests Deploy Support Early Success Program Early Adopter Program

Release Planning Process at Oracle User Community Thought Leaders Product Managers Industry Comprehensive Requirements Global List Strategic Planning Process Vision & Roadmap Release Planning Process Release N Product Performance Release N+1 Analyst Release N+2 Others

ELM 9. 0 Major Themes* Advanced Certification and Compliance • • Enhancements to Prescribing, Fulfilling, Tracking/Measuring/Reporting Advanced Enrollment, Equivalencies, Pre-Requisite Automation Cascading and Nested Rules, Time Based Notifications Enhancements and Automation of Supplemental and Off-Catalog Learning Flexible Learner Groups • Adoption of HRMS Person Model (8. 9 and 9. 0) • Enterprise e. Performance 9. 0 • Recruiting Solutions 9. 0 • Attribute Extensibility: Any ELM attribute may be leveraged • Multi-Job Support, and Effective Sequencing Talent Management Automation • Process Integration and Automation of Learning for • • • On-Boarding / Recruiting Job Profiling, Objectives Management Learning and Development Performance Reviews Career and Succession Planning * Planned, Subject to Change

ELM 9. 0* Module Enhancements Enhancing Core Capabilities § Extensible Learner Groups § Training Request Automation § Enrollment Migrations § Extensible Prerequisite and Equivalencies § Enhanced Waivers § Additional Notifications & Alerts §Transcript Automation (‘Straight to History’) Enabling New Process Support § Complex Certification & Compliance Support § Multi-dimensional Certifications § Configurable and Cascading Rules § Nested Certifications § Supplemental and Off. Catalog Enhancements § Operations Life-cycle: § Planning § Budgeting § Tracking § Reporting Extending Your Investments § New Approval Engine § Person Model Adoption § Multi-Job Support § Flexible/Fault Tolerant Integration Framework § Talent Management Automation § Support for New French Training Laws § e. Signature Support § Embedded Pagelet Wizard * Subject to change until delivered

Product Roadmaps Timeframes* Oracle Fiscal 2006 • Fusion Middleware (Technology Stack) – Available Today • Enterprise Learning Management 9. 0 • Additional User Productivity Kits (additional modules) Oracle Fiscal 2007 • Enterprise Human Capital Management 9. 0 • Enterprise e. Performance 9. 0 • Recruiting Solutions 9. 0 • Core HRMS 9. 0 (Competencies, Jobs, Dept, BU, Job Profile) • Enterprise Performance Management 9. 0 (Analytics) • Enterprise Community Portal 9. 0 Fusion Applications: Calendar 2007 Phase One Solutions: High Impact Applications, Low Barriers to Adoption, Rapid Upgrades Calendar 2008 Phase Two Solutions: Comprehensive, High Impact, Suite Applications (Key Business Processes) * Planned Release Dates

Oracle – Project Fusion

Technology Evolution Fusion Applications Internet Applications Client-server Applications Mainframe Applications

Key Aspects of Project Fusion Evolutionary • Successor to JDE, People. Soft, and Oracle product lines • Includes the best functionality from all products • Supports customer-paced transition Open • Interoperable with third-party and existing JDE, People. Soft, and • • Oracle installations Built on open industry standards Extensible by customers and partners Powerful • Built by the world’s largest enterprise software company • Based on the best technology for lowest cost and best value • Extends functionality from all product lines to all customers